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18 reviews
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- Xin F.Philadelphia, PA01Feb 25, 2023
Their youth membership is extremely confusing in terms of whether and how many family members can enter the facility with the child. This policy is nowhere to be found online and it appears that different employees have different opinions on this. So when my wife and I wanted to watch my kid's session, some front desk employee just made up policies to not let me in. Good job YMCA.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jenny L.
Feb 28, 2023
Thank you for sharing your experience. First and foremost, please accept our apology. An error was made on our part and we sincerely apologize. When a child in our programs has a youth membership, but the parent/guardian does not have a membership, a community participant membership can be issued to the parent/guardian at no charge.
To set this up, the parent/guardian visits the member services desk, where staff will ask for an ID that is used to run anyone who visits our branches through the national database of registered sex offenders. Upon successful completion of that screening, a community participant membership is issued and the parent/guardian will be able to scan in at the front desk.
We're very sorry you missed watching your child's game as a result of our error. Please know that we are reviewing the policy with all staff to ensure everyone is aware and that no one has this experience again. Again, please accept our sincere apologies. - Shawn S.West Chester, PA231269Feb 21, 2010First to Review
New location of the West Chester Area YMCA...
this one has a great pool (two indoor pool areas and a deep diving pool). they do swiming comp. there too...
basket ball gym with indoor track too..
weight room and cardio rooms are large and roomy... 5pm - 6pm it's packed...
the spinning classes are very good, and peak times are packed...
all in all a great gym at a resonable price.Helpful 2Thanks 0Love this 0Oh no 0 - Courtney G.Cape May, NJ03Jun 17, 2018
Tried signing up for two teenagers was told one qualified for free membership due to grade, went home to complete the paperwork, came back and was told that was not the case. Get your stories straight. If you don't know the answer, please do everyone a favor and confirm before quoting.
Helpful 0Thanks 0Love this 0Oh no 0 - Jen L.Seattle, WA031Sep 13, 2017
I like all that the YMCA offers to families. It's very family oriented and you provide childcare and great activities for children. The gym equipment is also new/updated and much cleaner than any other gym I've been a member of locally. The employees also keep an eye on members, which is also unlike any other gym. There is also a full sized pool, which is nice for lap swimming.
Helpful 1Thanks 0Love this 0Oh no 0 - Kathy M.West Chester, PA2720Jul 27, 2019
This might be worth the money if you have very young kids and don't work during the week. The pool hours are very limited. The summer waterpark is only open til 7PM all summer. Just not worth the money. Try the ACAC
Helpful 2Thanks 0Love this 0Oh no 0 - Victoria E.West Chester, PA134451Apr 28, 2014
It's sad that one employee can ruin a whole company! We love the classes and facilities, but I have had the worst time with their administrators. I believed the Y was in the business of helping, not offending and belittling customers.
Jim's cycle class is the best! He almost makes up for the lack of customer service on the business side.Helpful 2Thanks 0Love this 0Oh no 0 - Lauren O.West Chester, PA176Aug 6, 2014
This is a great YMCA. It offers a variety of classes, has a pool and is clean.
I wish it offered more classes at later times and stayed open later on the weekend because that's when I have the energy and time to work out.
Also the class schedules seem to be geared toward stay at home moms and senior citizens. For example, they always have classes at 5:15 AM but few past 7PM.
Also, sometimes they will close half the pool for people to practice kayaking or to put up a weird floaty bouncy castle.Helpful 0Thanks 0Love this 0Oh no 0 - Liz R.West Chester, PA0164Mar 25, 2017
I love our Y. They have a huge variety of Group Ex classes - which is what I need to stay motivated to work out. The instructors are amazing and knowledgeable. I also appreciate the opportunity to give back to our community through events organized by the Y
Helpful 0Thanks 0Love this 0Oh no 0 - Kelly M.West Chester, PA615Jun 27, 2017
Beautiful facility with great classes and staff. Clean, spacious, don't feel like you are in a basement like other ymca locations.
Helpful 0Thanks 0Love this 0Oh no 0 - Mike J.West Chester, PA62112May 24, 2012
Over priced and not accommodating at all. Charge $100 for two people just to use their gym. Planet Fitness is only $10 and has much more equipment. Only reason I go to the Y is because it is right near my house.
Also, everyone that works there can't make a decision. I have two kids under 3 years old and wanted to try the pool for a day before I paid $400 to join. After being on hold for 15 minutes as she asked multiple people for the answer, I was told that it was against policy and I would have to pay $400 to see what it was like. They wouldn't even let me come in for an hour to test out to make sure my kids like it.
On top of that, there is never any parking.Helpful 0Thanks 0Love this 0Oh no 0
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