Weil Foot & Ankle Institute

My daughter saw a podiatrist on 12/11/24, at which time he ordered an MRI of her ankle and put her in an ankle brace and a boot, plus an orthodic insert. Unfortunately, the combination of wearing both the ankle brace with the boot starting to cause a "hot spot". We took a chance and arrived at the office without an appointment on 12/16/24 at which time we requested the possibility of a larger boot. We were lucky enough to be greeted by Allysa, medical assistant, who normally would be working out of the Oakbrook office. Allysa was FANTASTIC! She was patient, efficient and accommodating. She provided a solution for my daughter that alleviated the "hot spot", while still providing the support she needed. GREAT JOB ALLYSA. My daughter and I thank you for HEARING us and giving us the attention and care we needed.

Very poor service and the prices are exceptionally awful. They absolutely exploit their customers and are worse than pretty much any other foot doctor that exists

I will never ever go back to this office or Weil period..Terrible customer service skills from the people who answer the phone to the people who work at the front desk to the Dr
Who just wanted to charge lots of money for minor thing.
So happy I went elsewhere and totally contracted what Dr Borelli said and Dr was so good in explaining,and not brushing me off because Dr I was suppose to see was not there ...Terrible

I was under weekly care by Dr.Grigoropolus for 2 years All was going great..she was caring and knowledgeable.. We had great conversations.. Out of nowhere I got a voicemail saying all my appointments were cancelled.. No explanation.. Nobody would talk to me..totally hung out to dry...don't get it !!!

Who likes feet?
I really don't like my feet, but I have to take care of them.

Let's be honest about this up-front:. Your experience with your doctor is very personal and unique to you. The next patient is different and will have a different experience.

That said, I'm going to give a review about the Weil Clinic itself.

This is one of the nicest physician offices I've ever been in. They seem to have most of the first floor, so it's very large and spread out. The patient waiting area is really nice, with various seating options. They have a new patient portal / kiosk to fill out paperwork electronically. It feels very modern and comfortable.

Some people may not care about that, but if you are going to visit your doctor it might as well be a nice and comfortable environment.

You may have a different doctor than I do, but I feel everyone was very thorough and gave me adequate information to make decisions.

This is a top run business with great results, but at top end prices. If you can afford it, they are worth it. I've worn orthotics most of my life and have seen prices slowly climb over the years. Expect to pay $100-150 more than what they might cost elsewhere. Is their product better than the competition, time will tell. Interesting, they also sell their own OTC orthotics in the store connected to the office (these too, are $10-20 more than ones available at Walgreens) that they ask you purchase while waiting for your custom ones.

This is the second review I have left regarding Weil Foot & Ankle. Other review is no longer up. My problem with Weil is their office staff and especially their billing department.
I have multiple bills that until recently delineate that a $30 charge is for a variety of different reasons. All of which are incorrect.
On multiple calls to the department I have been screamed at, and hung up on.
What does it take to make a person be willing to listen and try to help resolve a problem.
If the billing department is so rude and inept perhaps it would be in Weil's best interest to find people who are adequately trained in what they are supposed to be doing, as well has have the ability to be courteous

Doctor Wendy Benton-Weil and the entire Weil Foot & Ankle Institute are fantastic.

The staff from start to finish are kind and professional.

The facility in Mount Prospect is wonderful.

I have been a patient for years and recommend Doctor Wendy to everyone. Doctor Wendy listens to your concerns and really cares and addresses all your issues.

Thank you Doctor Wendy Benton-Weil and the entire Weil "family ".

Kindly,

Barb Cascio

Had Dr. Weil do my bunionectomy and straighten my toes last year. Very positive experience. My foot is great and I can wear my heels again! There are various offices around Chicagoland so very convenient. I I especially appreciate that never once did I wait for more than 5 minutes for my office visits. When my other foot finally needs work I will definitely not wait and will visit him again post haste!

Dr. Wendy Benton-Weil is a gem of a doctor. She is so smart, knowledgeable, and caring. She gives me total confidence in her care of my conditions. She was a witch when I first met her, but it was Halloween and she was appropriately dressed for the occasion and having fun with it. I loved her attitude and then she floored me with her expertise, knowledge, and stellar bedside manner. She's the best!