WAGS Charlestown

I brought my last dog here a Maltese, over 2 years ago, I brought her in in her travel bag because of the large loose dogs. The second time she came home I couldn't tell exactly what was wrong but she cried in her sleep, on our final (3rd) visit she cried all night long, something was going on here and it wasn't good. I stopped by and explained the issue and instead of an apology I was pestered to please continue to purchase food here ...... Hah, don't know what you did to my dog but why would I continue to give you any business when she came home and cried all night.

I called and was able to get a cancellation spot for my little Louisiana POM!! Ringo seemed to have enjoyed himself and he smelled so sweet‼

My dog roxy was groomed by katie in Brookline in walking distance from my house. I went to wags because she's worth every mile I drive to have her take care of my most valued possession! I love everyone that works here and when I moved to California it was one of the things I knew I'd miss the most. I don't have enough good things to say about wags. And I certainly don't have enough gold stars to give to katie!!! 4 paws up!

They give my toy poodle such a great cut! I like their setup as my dog gets anxious in larger places...she does the best with a boutique salon experience. I can tell they have a passion for what they do and are very friendly and kind. My dog gets so many compliments when we leave. Thanks for the great service and cut WAGS team! We will be back.

Our Dash was desperately in need of a grooming after being quarantined since March. We had waited one month for an appointment at another place (who shall remain nameless) that wanted to keep Dash in a cage for four hours until they could get to him (and that was with an appointment). No way were we going to subject Dash to that so we walked out.

We asked around and WAGS came highly recommended. Dropped him off for his appointment (not a crate in sight)and he was ready one hour later. They did a magnificent job. Dash looks and feels like a puppy again! Reasonably priced too. You will now be our go to place for grooming! Two paws up!

I take my shihtzu there for grooming and what I like about them is they are very quick. It's only one hour! They did a spur job on my puppy, and he is very hard to handle. The body is perfectly cut! The only reason I give 4 Star instead of 5 is that the last groom the mustache was cut a bit uneven. And also they cut off my dogs eye lashes! I wanna cry because the time before they didn't. So I will remember to tell them not to cut the mustache too short and do not touch the eye lashes. Over all everyone is super friendly and nice and we are very happy here and are royal customer there.

The previous review is very much similar to my experiences. They are very good at what they do, and professional. But it feels like they don't want me as a customer. Every time I pickup my dog, I get critical feedback. They just don't ever seem happy to see me or my pup. Every time. And the cost fluctuates with little explanation around $10 - I inquired once and they really didn't have an explanation. And I understand things are tough for small businesses during this pandemic, but can't they add existing existing clients to a waitlist for an appointment upon re-opening without a lecture on how they need to reschedule 500 appointments? I'm a client, maybe I don't run a grooming business but I'm not stupid, I get it... save me the lecture.

My dog recently has become terrified of this place (in the past year), so I don't know if they are mean to him too?

I really don't understand the attitude by businesses who don't exhibit friendliness to their customers.. do you not want me as a customer? Did I ruin your day by coming in with my dog ?

Bottom line - they are a good groomer and conveniently located for me... but I wish they were nicer!

WAGS Charlestown is the best dog walker and groomer around! My experience with them started a little over three years ago when I adopted my rescue dog, Ricky! I emailed them to get him a groom and they got him in and added some extra services since he had just taken a bus all the way from Texas.

Soon after they became his walkers. Not only are they super flexible with my schedule, but the way they love my dog makes me so happy. I think Ricky actually loves Mel more than he loves me sometimes....

They are so accommodating, squeezing him in for a groom during a walk, switching around his schedule etc. and are truly the biggest dog lovers in town!

Ricky and I are lucky to have them down the street!

I would recommend!!

All the good reviews are reflective of the service and attention they put into each pup. I have a doodle (like most people in Charlestown).

They listen and groom to what you ask. If they cannot accommodate, then they would tell you on the spot.

Cut = 5 stars: great attention to details
Smell = 5 stars: my pup comes back smelling like baby powder / cream puff
Service = 4 stars: staff is a little short with costumers because they know they can with bookings 2 months out
Price = 4 stars: a bit pricey. I usually pay $100-$120 for my 65 lbs doodle

At every visit we got critical feedback on our dog. Maybe they just hate grooming my dog...maybe it's just a Boston/north east lack of warmth thing, but it always felt like they wished we didn't go to them. Unfortunately for them, they always did an amazing job and their location is convenient for Charlestown.
Prices are city prices. You don't know the total price until after the grooming is already complete. Our total varies by $10-15 almost every visit.
Bottom line though, they do a good job and I'd still recommend them. I'm not the only one--good luck getting an appointment!