Union Street Guest House

I visit Hudson a few times a year and Union Street Guest House is my personal favorite B&B in Hudson. The rooms are very unique and beautifully decorated, the location is very central and I like the fact that the owners aren't the type that seem to be in your business. I can see how some might feel the service is lacking, and it can be difficult to get in touch with them some times but personally it's never been an issue. And their dog, whose name I always forget, often greets me in the lobby and is an absolute joy.

If you're OK with a place that doesn't dote on you a lot but offers beautiful rooms and great location I can't recommend Union Street Guest House enough.

Was considering a stay here but now learning about their "$500" bad review policy, im out.

Good luck with your establishment from here on out. We can only hope you've learned something from this.

I knew that this place has a reputation for poor service when I booked a stay here for a wedding, and like some of the five star reviews below say, that is exactly what I was looking for. So i couldn't have been more pleased when I called to change my reservation, and was promptly berated over the phone for asking to checkout a day earlier. The management, to my delight, even charged me a bonus fee for the inconvenience.

I should mention that I am REALLY into hospitality masochism, and found out about USGH on a site for people like me called sadisticservice.com. Unikn Street has become known as a mecca for self-abusive people like me seeking a perfect place to get away, pay a fortune, and suffer abuse both verbally and physically.

I knew I was in for a (mis)treat(ment) when I first arrived. Instead of finding convenient parking, i circled the potholed and poorly lit lot until settling for a spot on the street a few blocks away. First impressions can be deceiving, so I didn't let this get my hopes up. But prospects only got better (worse) after i shlepped my luggage back over to the lobby. I was greeted at the door by the the foulest smelling dog turd I have had the pleasure to step in since my stay at the El Paso Motel 6 (which I also highly recommend). One of the owner's adorably odious dogs had deposited the feces ON the threshold, in an ingenious location, so that the action of the door smeared the dog's noxious refuse across the taupe doormat, making an unavoidable obstacle of odor.

At the front desk, the manager demonstrated that he was no less skilled than the dog in the art of misanthropy. He was engaged in a heated argument with a guest about the bill, so he waved me off, giving me the opportunity to admire the lobby's decor. Taxidermy animal heads, abstract art with thick paint brush smears (all for sale!), big vases filled with dessicated reeds, and small, wobbly tables to sit and sip burnt coffee.

Once the fracas with the other guest reached its bitter conclusion, I introduced myself to the manager: a short, monobrowed, igor of a man with a stained butler vest and permanent scowl. He promptly informed me that Union House had no record of my reservation. I showed him the email confirmation, which elicited an indignant huff of consternation.  He grudgingly inspected his ledger again and found my room had been rented to another couple. He informed me, with a note of feindish delight, that there was NO room for me, and that I would have to leave or else be defenestrated manually. Naturally I chose the latter option.

I give the USGH a one star review because, after roiling me up in sick anticipation of a grueling three night confinement in service hell, I was sent away and forced to endure cloying hospitality at the insufferably pleasant Croff House a few blocks away.

Fortunately, USGH did keep all my money, as a consolation for failing to provide the gulagesque internment I had been guaranteed. And of course I was still able to take advantage of their offer to charge me $500 to review them poorly on Yelp.

This is not about the $500 fee for a negative review.

I got to Hudson a little late, traffic can get prickly. I was exhausted and wanted to just hit the hay. The kind woman at the front gave me my room, no problem.

I got to my room, and someone had defecated next to the toilet. Not on, not in - next to. My fiancé thought this was done by a horse, but a horse could not fit in the small room to begin with. Upon further examination, the feces were left by a human.

I inquired the manager, if this is normal. He did not believe me and said that "I was responsible for this" and that "I was the "poopertrator". I am incredibly frustrated and angry at this establishment. That do not take their guests seriously or even seem to care.

I would give this place 2 stars because I wanted to give it a chance, thinking some circle jerk redditors sunk the review base here. But for once they are right. This is just a bad business.

This is the 7th time I had to write this review on this deplorable company. Stop paying to make your image better, stop charging LOYAL customers $500 for not agreeing with your terrible and unethical business practices. Union House should be renamed "Screw you Because We have Your Credit Card information and we're going to charge you $500 multiple times just to spite you." Horrible company, even worst service, and to top it off ... Extremely bad management.

We come to Hudson quite frequently to escape the city and always have a great time up here. We decided to stay at The Union Street Guest House for our last weekend getaway and was not thrilled with this hotel. The place is definitely unique, but not the type of unique that they seem to pride themselves on. Antique furniture is "cool" and "hip" in theory but when you neglect the dust build up long enough for "Jaden" to write their name in a few times then the charm wears off pretty quick.

My biggest problem, our bill was $468.95, which is a reasonable rate for the weekend except the charge appeared as $4,689.50 on my Amex. Assuming this was just a simple human error, we called the front desk and they agreed and said that they would revert the charges and adjust accordingly. We waited a week, and still the error had not been corrected, so we emailed multiple times with no response. Calls to the front desk always were met with the same line, that they were going to adjust the rate accordingly.

After three weeks of attempts to revert the accidental premium we were charged I finally called Amex and they happily removed the charges and are taking care of the Union Street Guest House.

5-Stars goes out to Amex for fixing a sub 1-Star experiment in mediocracy, my next trip to Hudson will include an event celebrating the closure of the Union Street Guest House, with accommodation elsewhere.

If I could rate this place less than 1 star, I would.  It isn't because the accommodations were bad...it is because they owe me $952.00.  Here is the story:

I stayed here for my good friend's wedding in May 2014.  Due to a room change at the last minute (not Union's fault- my friend the bride, had to rearrange rooms to better accommodate her guests), I was told by Union that  I needed to pay for the second room in full and then I would be refunded for the first room.  I paid $952.00 for the first room and $728.00 for the second room so I should have been refunded for the $952.00 for the first room (my other friends ended up staying in the first room and I know for a fact that they paid the full amount for their stay up front).

Long story short, I have yet to see the $952.00 in my bank account.  Yep, they never refunded me.  The last communication of any kind from them is an email reply dated 7/16/14 after I asked them to please confirm that I was credited because I didn't see it on my cc statement.  The reply states: "Yes, you were credited."  After that, I emailed again asking for the date of the refund and last four digits of the credit card they supposedly refunded (because, again, I couldn't find the refund on my statement).  The reply?  RADIO SILENCE.

Since that time I have written 5 POLITE emails (I would copy and paste them all here, but trust me they were very polite- I assume the best of people) and left numerous polite voicemails (including one where I pleaded with them to find it within themselves not to take my hard earned money.)  The reply?  RADIO SILENCE.

I am still in disbelief that I was taken advantage of in this way.  Though, I have come to understand through my friend (the bride)'s experience (they owe her $2500 from her deposit), as well as others on here (and the whole "joke" about their policy of keeping $500 if you write a bad review- google it if you haven't yet and see how shady/not funny it is)- that these people are shady and this is a shady business.  My next step is reporting them to the better business bureau and then letting go of hopes that I will ever get my refund.  

Please stay elsewhere (there are a bunch of great places in the town where other people stayed) and don't support this dishonesty.  

Thank you for reading!

I've never had a more pitiful staff. Never touch this place it is so dirty. Why do they have to be so unprofessional. It is more like an untrained staff that is completely rude. Never again.

This was the worst hotel experience of my life.

I am not exaggerating and I have never even written a review before.... when I looked up this disgusting place, that's when I saw that this place has other horrible reviews.

STAY AWAY!

- Dogs and dog crap everywhere.
- LOUD drunk guests that are friends of the owners.
- toilet paper so cheap we bought our own.
- peeling paint and things that don't work.
- RUDE STAFF!

Honestly the list goes on and on....

Also, everything is cheap.The furniture. Fake plants. Everything....like it's from the 70s.

TAKE A CLOSE look at the pictures and you can actually tell....and then remind yourself that these are the BEST pics that this place could muster.

STAY AWAY.

I stayed here for a wedding in May. Let's just say this was the worst experience I've ever had at a "hotel". The whole place smelled old and damp which I later found out was mold.  The staff rubbed both myself and my gf the wrong way with their unhelpful, rude and inhospitable manor. The bed felt lumpy and the rooms were way to hipster for my tastes. I ultimately had to sleep in a sleeping bag to avoid the lumps. Heck I would have had a better experience if I just camped out on the lawn outside.

The worst part, however, was the "hotel" policy about reviews. So in an effort to ensure that the bride and groom (whom are two of my best friends) don't get charged I felt it best to whip out my rarely used 2nd yelp account. I challenge this place to now figure out which wedding that I attended should receive your policy wrath. HAHAHAHA!!!!!!