uBreakiFix by Asurion

Something happened to my laptop while I was traveling. Our insurance had us take it here.
They were really good about giving us an estimated time of completion. And when they noticed that I needed another part, they notified me immediately that it would take a little longer

Just came from this store and had a bad experience.

Made an appointment through samsung.com for a warranty repair. They did find my information, but not a warranty repair ticket. My galaxy fold 4 stopped opening fully a few days ago and it is still under warranty. There was no physical damage to the phone because it is in a case.

I had a little trouble finding the place, but when I called Steve directed me to the right area. So whomever texted me has the wrong address. Oh well mistakes happen. I explain that my phone will not open all the way. Since there is no warranty repair ticket Steve goes behind the counter to ask his colleagues if they can repair it. He comes back and says they "have been warned" that a warranty repair cannot be made for the phone not opening fully. Wait, what? And it's gonna cost 600 to repair the phone. He says to maybe call Samsung so they can make an exception for me. Okay....

Call samsung and they say that if there is no physical damage to the phone it can be repaired under warranty. I can mail the phone in or go to a service center. Okay, I'll go to a service center, this time an actual Samsung store. Round 2!

Walk into the samsung store, ask about a repair and they look at the phone, say yes it is in good shape and they can repair it under warranty. So, no this place does not want to repair your phone. Stay away!

Great service. Friendly staff.
Appreciate consistent followup. Will be back if I have any other issues.

Extremely Fast, cheap, knowledgeable, and friendly:-) I recommend 100%
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Great experience at uBreakiFix / Asurion in Glendale.

I had a Samsung Galaxy S21 screen repair required, saw an appointment available online, and gave them a call to ensure we could come in that day.

Friendly, prompt service. They listened to my issue, provided me what options I had and were clear with updates during the servicing. They mentioned sometimes a certain wire gets knocked out of place and would check that first before going through the expensive screen replacement route - I really appreciated that. They also mentioned that a screen replacement takes about 2 hours which I wasn't aware of before; they gave me an estimated pickup time and said it's no problem if I couldn't come by same day and would hold on to my phone for up to a week. Love the flexbility.

Phone screen fixed, we picked up the next day, and everything works great now! Great service.

My appointment was for Sunday but they did not have enough time to fix my phone properly so they suggested I come by Monday. So far everything is working perfectly.

I would recommend just shipping any Samsung phones you have straight to Samsung because this place will try to charge you regardless if the electronic device is less than a year old or covered under warranty or not. Just save the headache and time. I saved a good $800 by just shipping my phone to Samsung instead of listening to them here to fix a Galaxy Z Fold 4 I had.

Very quick and pleasant service. I highly recommend this shop. Yelp wants me to write more. Should I add a lot lot lot lot more adjectives?

The staff are very friendly and reliable . They were able to help me fix my son's cellphone screen

I received outstanding technical support on a phone that seems to be broken, then fixed by Melanie, and from Abraham, picking up my phone and asking lots of questions about the best phone case and screen cover. He also informed me about the home plus plan, which I am thinking of purchasing for at least one year screen support for $69 and possibly more extibling device support for $29 per month.
Kudos for you break I fix for outstanding staff and very organized support and communications.