Tyler Heating, Air Conditioning, Refrigeration

really appreciate the technician John who came up here to my house was able to troubleshoot the problem and I'm back up and running was very courteous on Time it is good to see. We still got good technicians with a good personality out there.

Bob from Tyler heating met me out at a property today and I was very impressed with his detailed and precise direction. He took his time in giving me the exact run down of the type of service I needed and allowed me to see the big picture throughout. I will definitely keep Tyler heating on my point of contact list for reliable HVAC service.

In February 2023 I renewed my Tyler annual AC maintenance contract ($186.64) for another year.

Yesterday the technician came to perform the maintenance and he discovered the Condensate Trap had developed a crack and it was leaking.
Fortunately he had the part in his truck - and he replaced it. (EZT113B Product Code 83114). The amount of time he needed to replace the part was not more than 10 minutes.

The cost for replacing the Condensate Trap was $238.07. I received a 10% discount since I was on contract. Therefore, my actual cost to replace the Condensate Trap was $227. 87

After he left my house, I googled the part and found it on SupplyHouse.com for a mere $16.82. That is a difference of $211.05.

I have always found all of the people that work at Tyler to be extremely pleasant. Therefore I was absolutely shocked by the charge,

At first, this company was great. They were professional, clear, and very informative about the conversion from oil to gas we are doing in our home. However, when it came time to provide the quote for the conversion, they seemed to not realize the requirements for the town. At first, they were off $500 because of the permits required for the conversion. Not a problem. We hadn't signed the contract yet and the permit fees made sense. After signing the contract and making the 50% deposit on the service, we were informed that $3,400 was going to be added to the quote because the town required a two-day gas test, which would require an extra day of labor. I understand that everyone is human and that mistakes are made sometimes. However, we had already signed the contract and paid the deposit. This mistake should not have been on us to pay. It should have been on the company and they should have taken that loss because of their mistake. In the end, we felt like trust was lost and ended up signing with another company to do the conversion in our home.

I contacted them based on their reviews and was pleased to have an appointment the following week. The backstory: I purchased a home during the fall of last year and noticed one room was considerably colder in the office and have a 1 zone system. In the spring, I had the entire house insulated but wanted them to diagnose why there was poor air flow in that room (you could feel it wasn't blowing strong). When I had the home energy audit done, the techs found that the duct was blowing into the wall and suggested I call an HVAC company and have them replace the hard metal duct with the flexible duct like the rest of the system used. When I called Tyler HVAC, I agreed to their diagnostic fee to have a tech come out but, after an hour, the tech had no more suggestions than what I knew already. He had me close some ducts in other areas of the house and said with a 1 zone system, that was the best it could get. I asked him to provide a quote to replace the duct with the flexible duct and he said the office would get back to me. While he was nice, he didn't seem too knowledgeable in my system or in suggestions. When he was finishing up, he said because he didn't install anything, I was told the visit would be $330 for the labor + diagnostic fee. I couldn't believe it. $170 for him to come and the rest for him to open/close some vents? Unreal. As of this writing, I never received an invoice from my initial visit which was supposed to come through email nor has anyone contacted me regarding the quote for the work (it's been 3 weeks). I ended up calling a handyman who replaced the duct work for $58 in materials and his one hour labor charge. Very disappointed with Tyler's services. $330 is just not acceptable, especially when nothing was done.

Wonderful experience from the very beginning. They, Cinda and Don, answered my numerous emails quickly and explained the process very well.
Don helped us choose a system that made sense even after I decided to switch from a one zone to two zone system. They dealt efficiently with rebates from the Carrier company and did almost all of the paperwork for the utility rebate application and kept us informed all along the way. Don also explained the merits of a heat pump system which was new to me. Their estimates and communications were very thorough.
The actual installation went very well. Chris and Ryan were very diligent and pleasant technicians. Don showed up almost every day to see how things were going. The installation involved a lot of work , replacing a large part of our very old central a/c and was accomplished within the 5 days that I was told it would take. They cleaned our place nicely after each day and explained what they had done whenever I asked, patiently and with a smile. They worked very assiduously every day, always showed up on time.
Don spend a lot of time on the last day explaining how to use the new system which involved helping us set up remote phone access as well as showing us how to use the touch screen controls in the house and more.
Back at the office, Cinda was super helpful and prompt whenever I contacted her for questions re applications, rebates, town permits etc.
I was referred to them by a friend who used them and recommended them. We are happy to keep on that tradition of recommending this company.

Tom was a great salesperson who understands my cooling and heating needs. The installation crew (Fred and Pat) were very professional and efficient. They not only got the job perfectly, but also took great care of my property. Cinda was a very responsible person who helped me go through the paperwork for my HVAC installation.

The company sent someone to my house that didn't have the knowledge needed to repair my AC I guess he was an apprentice.
My wife paid the required charges although it wasn't fixed. When I called them back they made a bunch of excuses why it couldn't be repaired.
I then called another company which repaired it within an hour.
I then called them back asking for my money back. They refused. I put a stop on the check, $30 fee, at this point it was the principal. The next day they they must have have realized they were wrong.They then offered to refund my money only on the condition that I wouldn't give them a bad review. To little to late. Don't use these guys it was a very bad experience.

I had Tyler's Heating and Air Conditioning come to my residence to service my furnace. The technician was on time and extremely professional. He explained everything that needed to be done and after he completed the job, he went over everything. The tech was very efficient, helpful, and friendly. I would definitely recommend this company!

I cannot even rate company this as they are SOOOO bad
why why did I not read the reviews...and the ineffective replies form the owners of this company .. NEVER AGAIN
$129.00 Plus tax to come to my house and gave me INSANE NUMBERS
$ 967.00 to replace a blower????!!!!! I tested him to see how much to replace a furnace....$5000.00 OUTRAGEOUS!!!!!!!!
If you want to be ripped off this would be the place to come to......
my email gvrellis@yahoo.com
Greg Rellis