The Warwick Cinema

Good god, the parents of Marblehead and Swampscott children should be embarrassed. Saw a 7:25pm movie on a Friday and about 75% of the time was middle and high school kids talking, yelling, laughing, leaving, coming back, standing up, running around, answering their phone (!!!) etc. I've never seen anything like it in a Movie theater - an absolute circus. Multiple patrons complained multiple times to the 2 poor guys apparently in charge of the place- who kept coming in and saying "last warning PLEASE try to be quiet." Just completely shocking behavior and lack of decency and courtesy all around for 2+ hours. Almost at a loss for words. Unfortunately there is just a very, very low likelihood we return anytime soon after this experience.

Beware Row F. If you want to spend 2.5 hours on a stool with no footrest watching a movie this is the place for you. We went online and pre picked our seats HOWEVER there was ZERO indication that the last row is stools at a counter NOT seats. Honestly this was the worse visit ever to a movie theatre.

This used to be a great place to see a film. Now you are better off on Revere or Danvers.

Very unpleasant experience, tried to order food, was told they do not serve that until I pointed to it on their own menu. Woman was very rude about it, food finally came cold with no apology. Asked to speak to someone about it after movie and was told she's be over. Then she just left us standing there while she ignored us for 10 minutes.

I will only comment on the movie viewing experience, as I haven't tried to order anything to eat or drink. I would have ordered a beer if I had been asked, but the waiters didn't acknowledge my presence. Anyhow, as a movie viewing experience, I'd give the Warwick high marks at least for theatre #1. It is a small space, maybe 75 seats, don't really know, with tons of leg room which I particularly appreciate. So much leg room, that you can slip out to the bathroom without discomforting others in your row. The seats are very comfortable, there is no stale theatre smell, despite the food being served, the sound is terrific without being overwhelming, and the picture quality excellent. I found parking right on the street even though the 6:30 show I attended was sold out. I like being able to book a particular seat ahead of time too.

I would definitely go to see other movies at the Warwick, as this part of the North Shore is bereft of decent movie houses. A serious complaint I have is that for a boutique house, there is no way to see what films are coming up in the future. It would help them build a return customer base if they provided this type of info several weeks out.

I've only seen movies in Theater 1 (not the conference style Theater 2) and as such, my experience has been much better than others.

A few tips:

Tip # 1: The servers don't always ask around to see if you want food. There is a little button that is found under the tray on your armrest. Press that (before the previews begin) and you will get a server that will provide you a menu, take your order and serve you drinks.

The quality of food is better than the hot dogs, nachos and pretzels you get at any other major theater chain, so I'm baffled by the fact that people are complaining about it. To each their own, I guess.

The chairs in Theater 1 are super comfy, spaced apart really nicely, but it's a small theater. The shows are going to sell out. The website could be a little more helpful, but tip #2: you don't need to save or print the tickets you purchase online. Just bring the card that you used to purchase your tickets and one of the staff of the theater will print them out for you.

Tip #3: seats are ASSIGNED. Whether you buy online or in-house, you will choose the seats you want to sit in. Be sure that you remember that fact or you will plop down, make yourself comfy and then be asked to move by the person whose seat you snagged.

I'm really happy this theater is in Marblehead. It really beats dealing with the loud, obnoxious theater-goers in Danvers.

Dinner and a movie, with tons of potential, but many issues. Our server was awesome, but the food was a problem. My salmon was delicious and I made a carb substitution that they accommodated for me. His "half chicken" was so tiny... It was definitely less than a quarter chicken. It was the craziest thing. He was starving, so the server brought him sliders to fill him up. He didn't really like those either. Mine was good and she was wonderful, though.

The movie was in theatre 1. There were lots of obnoxious teens, so we were constantly disrupted. But the issue we had was that the lights never go off. They dim. It was not the atmosphere for a blockbuster.

Buyer Beware! Our 3D movie was not in 3D and they could have cared less. I purchased tickets online for the new release of Star Wars, the online website said 3D and the tickets I printed at home said 3D. There were 3D glasses at the door.

Not only was the movie NOT in 3D but the staff made excuses for it.
Computer error
What do you want me to do, it has already started
What do you expect for (matinee price)

What I expect as a paying customer is what I paid for and promised my family. Star Wars in 3D. No excuses. I even showed them the website on my phone only to receive a shrug in return. Then they said the bin of 3D glasses must have been a mistake also. Anyone know what is going on here because the workers did not. Not even an apology.

If you buy tickets, better call first and make sure you are getting what you paid for. Not worth the comfy chair. Total rip off.

Very nice SMALL clean theater...but opt for movies in Theater I only...great comfortable seats with lots of room in between rows and a little pull out tray like airplanes for snacking.

Theater II has awkward large dining tables and horribly uncomfortable chairs.

Wednesday night is senior night for $6...a steal and there are "specials" each month.
October they had a tapas night.
Some Sundays they show football games on the big screen at 1pm.

Cafe options, coffee, wine, snacks and even dinner. Stayed for dinner and drinks in the Palmer Restaurant and was pleasantly surprised. Tasty sliced steak and decent drinks.

Will definitely go again. But there were only 8 people in the theater this time, six for a movie two weeks ago.

heard there was a nonprofit local group running the theater. hope they make it.

We had been looking forward to seeing Star Wars for weeks. We had prepurchased our tickets a month in advance. When we arrived, we found out that the time had changed without notice. They put us in the handicapped seating area - and then someone arrived that needed those seats. They rolled in an arm chair from some office. It was an awkward and uncomfortable situation.

We had ordered food, which was horrible. My mother had ordered a cheeseburger earlier in the year and the food came from Palmers - she said it was great. This dry burger - not cheese burger as we had ordered - was horrible. They did not even give us a napkin. My son ordered the beef sandwich au jus - and it didn't come with any au jus. When we complained about the food and service, they admitted that the burger was from the donut shop and not Palmers. They blamed the bad service and food on Palmers. The whole ordering process is unfriendly and the staff is not helpful in explaining it, or interested in taking the order.

If you go to the Warwick - I would recommend eating before hand - even at Palmers - and then carry your drink in. The beer and wine selection was minimal at the theater.

We pre-purchased tickets in person earlier in the day for the 6:00 pm show, arrived 30 minutes early and settled in our seats for a pleasant Saturday night at the movies. At 6:05 pm, a man showed up with tickets for the same seats with a young male employee who asked us to get up and meet him in the lobby. He said that we were sold tickets for a 12:30 pm show in error and he would give us comp tickets for a future movie. It was very embarrassing to be asked to vacate our seats at showtime due to a ticketing error when we were all settled in our seats with soda and popcorn. In the lobby, I asked to speak with the Manager who was supposedly in the building but no one made an effort to help us find him so we waited a little while, got our comp tickets and then left.
We should have been allowed to stay in our seats but instead we were embarrassed, treated disrespectfully and our evening was ruined. I will not be going back there any time soon! If you are planning an enjoyable evening out at the movies, I recommend that you go elsewhere!

M.M.