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Review Highlights
“It wasn't easy and we felt bad for taking up so much time but they were forever gracious and super super helpful.” in 36 reviews
“After delivery, George called to make sure that everything was smooth and squared away and went well.” in 81 reviews
“I have to sadly move out of SD, and Marlys was a tremendous help in getting out some last minute shipments!” in 11 reviews
About the Business
Business owner information
Ryan W.
The UPS Store #3606 in San Diego offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Charlies Best Bread & Fedex Office, Across From The Broken Yolk Cafe.
Location & Hours
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Amenities and More
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Recommended Reviews
Overall rating
660 reviews
5 stars
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1 star
Colleen M.San Diego, CA156142124Apr 16, 2024My review is about the $2 rip off they charge to print a label when you can buy 100 sheets of paper for like $10. Also, this service should be free if you have a mailbox here. They already charge $90 to have a mailbox so why don't they not scam people out of more money who come here frequently. Enough with the greed. Most of the employees are nice although I've dealt with some rudeness here and there.
I'm updating my review since they refunded me recognizing me as a mailbox holder. I appreciate the owner coming through for me on this one. I do agree that employees need trained on this so I do not have to have this conversation every time Amazon needs a return label. Thank you for the refund and apologetic email. I appreciate it
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Ryan W.
Apr 16, 2024
Hi Colleen,
Thanks for bringing this to our attention. There are tons of perks to being a mailbox holder at our store, one of them is free labeling printing. As you know, we get tons of traffic in our store every day, so we're always training new team members. I'm sorry no one recognized you as a box holder and charged you for your label. I've told the manager to refund your card immediately, our mistake! We did implement a new mailbox concierge line for box holders to skip the line for mail and package pick up, I hope you can take advantage! Also, remember as a box holder you get 15% off packaging and printing services.
In regards to any rude employees, please reach out to me privately, I would absolutely like to address any situations with our staff. Customer service is our #1 priority and if we are missing the mark I want to use your feedback as a teachable moment. Thank you,
Ryan W
ryan@doubledubsinc.com- Jan 12, 20247 check-ins
This is a really convenient UPS location in PB. I often drop packages off here for work, on the way from one work location to the other.
This is located in a busy shopping center, so parking can be difficult at times. But with the closing of Charlie's Best Bread next door, it is a little easier to find a spot now. It is just steps away from a Fedex location as well.
Staff is always friendly, and my interaction is always brief because I'm dropping off prepaid packages. They have a bin located close to the door, where you can drop off prepaid packages if you don't need a receipt. This is great because you don't have to wait in line.Helpful 13Thanks 2Love this 8Oh no 0Business owner information
Local
Jan 13, 2024
We love to hear it! Thanks so much for always trusting us with your shipments, Karen N.. We always get the job done right. We appreciate your business and all the kind words. See you next time!
- Kimberly G.San Diego, CA011Apr 6, 2024
Many thanks to Ciara, who helped me set up my mailbox today at the UPS STORE. Very good customer service!
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Local
Apr 8, 2024
Hi Kimberly G., thank you for the review! We know we can always count on Ciara. We appreciate the feedback and hope to see you again soon.
- Branko R.Los Alamitos, CA010Feb 2, 2024
Excellent service
Quality very good
Value-neutral, did not pay for servic
Highly recommendHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Local
Feb 4, 2024
Hello Branko R., thank you for your kind words. We are glad to hear that we impressed you with our service. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. If there is anything else, we can do to enhance your experience; please don't hesitate to reach out.
Rick D.Pacific Beach, San Diego, CA83104Apr 10, 2023Jayln has an Amazing group working with him...
Malik, Claudia, Ben, Gielle, Xavier, hope I didn't forget anyone.They have all helped me keep my business running like I have an office staff behind me....I've been coming to your PB store for over 10 years now....
Thank you for making me feel so Special!
Happy Easter!
Rick Diaz
Tahoe City Productions.
tahoecitymusic.com
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Local
Apr 10, 2023
We love to hear it! Thanks so much for always trusting us with your shipments, Rick D. We know Jayln, Malik, Claudia, Ben, Gielle, and Xavier are the best and will always make sure the job gets done right. We appreciate your business and all the kind words. See you next time!
Doris G.San Diego, CA2664733Dec 21, 2023Miguel was extremely helpful. Friendly and efficient. Great customer service especially during the holiday rush!
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Local
Dec 22, 2023
Thank you for the review, Doris G.! We appreciate the shoutout for Miguel and will share your awesome feedback. We're always here for you. See you next time!
12589217Jan 11, 2023I've been to many UPS stores. You can see the rating I gave the one in Carlsbad. So wow this one, we walk in (my husband & I) right away we are greater "how's it going guys how you doing? We will be with you in just a minute" they were all busy and working. It was awesome! Love this store!!
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Local
Jan 12, 2023
Thank you, Christina, for your kind words! We are really proud of our customer service. What else could we have done for you to earn a five-star review?
- Linda B.La Jolla, CA06Mar 16, 2024Updated review
I had a return for an Amazon order with a shredded plastic original packaging that I could not use for repackaging the return. When I got to the counter, Maria worked very diligently to try to use the original packaging and finally was successful. folks at this location are always extremely helpful.
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Local
Mar 17, 2024
Hi Linda B., thank you for the review! We know we can always count on Linda. We appreciate the feedback and hope to see you again soon.
Aug 4, 2015Previous reviewAwesome customer service, technical support, and super fast service.....a combination that cannot be beat! George Avery and all the staff are friendly and always eager to help. In and out in a flash with what you need DONE RIGHT!
Linda B. 
Karli M.Pacific, MO05Sep 5, 2023I moved from San Diego to Montana and stopped in here before picking up a U-Haul to make the drive. I had visited many times before, and while I had always had a pleasant experience, the last time really sealed the deal.
Belen assisted me and, after understanding the reason for my visit (to drop off a Spectrum router because I was moving), offered personal expertise and the option to freight ship the items I had planned on driving up in a U-Haul. Her knowledge of the moving industry paired with her willingness to help made this an easy sell, especially because the total to freight ship my items was cheaper than the truck + gas + fees would have been anyways.
The process was simple (we dropped my items off in the alley behind the store) and the UPS store team made moving pain-free. The items arrived about a week and a half later, carefully wrapped like Christmas Day. The one thing this did make me very aware of is the comparative environmental impact of to the semi, large number of packing supplies disposed of, etc.
Regardless, I didn't even know this was possible before stopping in to my (previous) neighborhood's UPS store by chance, and I am so grateful I did! Freight shipping my apartment to my new home ended up being the biggest blessing that week!! Thank you Store #3606 and thank you to the angel, Belen!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Local
Sep 6, 2023
Greetings Karli M., thank you for your positive feedback. It delighted us to hear that you had a great experience with our service. At The UPS Store, providing top-notch service is our primary goal, and it's great to see that we have done so for you. We're looking forward on your next visit.
Karem B.Irvine, CA041Dec 27, 2023My UPS agent, a young woman with curly hair (darn i don't have her name!), is always so helpful, pleasant and friendly. I am grateful to be helped by her when taking care of errands. Makes errands so much nicer!
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Local
Dec 28, 2023
Hi Karem B, thank you for your feedback. World-class customer service is what you should expect from every UPS center. We'll share your kind words with our staff. Thank you for leaving your review!
