The UPS Store
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Review Highlights
“Upon arrival, the three staff in the shop welcomed me and were VERY helpful, Was helped by Owner Ron and Will just before 4.” in 2 reviews
“I also have dropped of my amazon returns here with no issue.” in 2 reviews
“I frequently use this UPS store to drop off prepaid packages.” in 2 reviews
About the Business
The UPS Store #5742 in Ashburn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Exit #6 Off Dulles Greenway (Between Harris Teeter And Walgreens).
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Overall rating
27 reviews
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1 star
- 35222453Nov 10, 2023
I really love coming to this UPS store. The staff is always warm, welcoming and professional. I am always met with a smile, a kind word and a polite encounter. Excellent customer service still exists and they are proof of that. Keep up the good work guys!
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Local
Nov 11, 2023
Hi Kenyatte S., thank you for your review. It pleased us you had a positive experience with our service. At The UPS Store, we strive to provide the best service possible, and it's great to see that we have done so for you. Please let us know if there is anything else we can do to improve your experience.
- Allison J.Ashburn, VA1227Jun 16, 2023
I love this store! Every employee I've ever interacted with has been helpful, kind and polite.
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Jun 16, 2023
Hi Allison J., we love hearing this feedback! Fast and friendly service is what we're all about. Thanks so much for sharing your review.
- Lauren G.Uxbridge, MA1447Oct 20, 2023
I go here A LOT for Amazon returns. I often have a lot of items that need to be scanned and correlated in the Amazon app. Every time I've been here, the employees have been nice, patient, and helpful. I can understand with a line out the door, it'd be easy to want to rush someone, but they've always been so great. I can't speak to pricing here, as I've not purchased any of their other services- but even with cheaper prices I'd likely not go anywhere else based on the awesome customer service here.
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Oct 21, 2023
We love to hear it! Thanks so much for always trusting us with your shipments, Lauren G. We always make sure the job gets done right. We appreciate your business and all the kind words. See you next time!
- May 20, 2019
Decent service! I had an Amazon return to drop off and was able to walk right in, greeted by Greg and completed the return process rather quickly. What I needed was simple scan the QR code and get my receipt.
Good to know this location exists in this area for the quick drop off!!Helpful 15Thanks 0Love this 11Oh no 0Business owner information
Local
Feb 3, 2020
Keisha, Thank you for giving us the opportunity to serve you and also for the great review. We hope to see you again soon!
- Maurizio D.VA, VA01Apr 2, 2023
I've been using this location for years and have always had an amazing experience. They do there best to find the most cost effective solution for shipping. Shipping cost have gone up over the past couple of years but they are always better priced than the Broadlands post office (worst run post office in America). Highly recommend this for your shipping needs.
Helpful 0Thanks 0Love this 0Oh no 0 - Nov 30, 2020
I came here to drop off an Amazon return item. It was a quick, seamless process. I handed over the item and the associate packaged it and labeled it. There wasn't a wait either. Now that I know about this location, I will continue to drop off packages here.
Helpful 4Thanks 1Love this 2Oh no 0 - Amon W.Falls Church, VA111Sep 18, 2021
It has always been a good experience visiting this store - prompt customer service and the front desk is always very friendly
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Local
Nov 15, 2021
Thank you first of all for coming in our store. And also for taking your time and writing a review of our store. We are glad you were able to get what was needed completed.
We are hear whenever you need us! - Jim K.Ashburn, VA463Dec 21, 2020
Used the UPs store the week of Christmas and they were very efficient and courteous. The owner was doing everything possible to speed up the line and handle any customer asks quickly. He and his staff delivered the best possible experience during one of the most demanding times.
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Jan 19, 2021
Jim,
Thank you for the kind words. We are here to assist whenever you need us. - Wat D.VA, VA05Nov 19, 2021
I've been using this UPS store for years and I love this place. I mail a lot of packages and have never had a problem. I've used them to enlarge photos for me and they helped make a large Christmas sign for a very reasonable price. I don't know what I'd do without them. They are always friendly and always helpful.
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May 23, 2023
A little late but Thank You for kind words and of course your patronage.
- Kate R.Ashburn, VA1362May 20, 2019
I frequently use this UPS store to drop off prepaid packages. They are great about quickly printing a confirmation receipt upon drop off.
For those mad about having to pay for tape, all UPS stores I have been to have charged extra for this. When you have them tape it is slows down the service for the rest of the customers.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Local
Nov 5, 2019
Kate,
Thank you for the kind words. I do say to many that we are blessed to have great customers that come in on a daily basis.
Have a great day!