The Terraces of Phoenix

I am truly appalled at the level of care my grandparents received at The Terraces, first at the Assisted Living facility and then at The Grove, which was supposed to be a "specialized" memory care center for those with Alzheimer's who need extra help.

The residents in The Grove are left to their own devices. I saw a woman just sitting in the middle of the hallway in her wheelchair, unable to move herself anywhere, just left there by the staff.

For hours on end my grandfather would be left alone in his room, with no one checking on him. He fell TWICE within 48 hours because the staff were not even helping him get to the bathroom. Even when they saw him struggling to walk or get around, they offered NO HELP WHATSOEVER. Even when we, his family, were visiting!!! You'd think they would at least provide decent care when family members were there, but nope, that was not the case.

One Sunday afternoon I was visiting my grandparents and went into the common area. There were about a dozen residents hanging out, and one staff member SOUND ASLEEP AT HER COMPUTER. I just walked up to her and stared in disbelief. Eventually a sound startled her (slightly) awake, she opened her eyes, smiled at me, AND WENT BACK TO SLEEP!

When I was moving my grandfather's belongings out of his room, I was amazed that NO ONE cared that I was there or asked what I was doing. I could have been robbing one of their residents blind, they didn't even bat an eye as I took load after load of his belongings out to my car.

One time my grandfather told my grandma and my mom that he had fallen over night, but no one had called my mom to notify her (as they are supposed to do per their own policy). When my mom asked a nurse, the nurse was extremely rude to her and refused to even check the notes from the night before to verify whether he had fallen or not.
My grandmother expressed fear and concern because one of her friends on the Assisted Living side lost her husband after he fell at the Terraces and passed away. When my mom mentioned this to staff, rather than empathize with her concern, they were shocked and asked "How did you know about that?!" They were more concerned about people knowing of their negligence than about my grandparents' well-being.

When my Mom confronted the staff and asked for an explanation on the discrepancy between the care they promised versus the dismal state of the Grove that my grandfather was living in, the head nurse told my mom it was "unfortunate" that my grandfather had transitioned to The Groves at this particular time, which, in context of the conversation, was essentially her admitting that The Grove is not what it once was and currently, for lack of a better word, sucks.

Oh and be prepared for excuses. They will always come up with some excuse when you bring your concerns to them. They most frequently like to turn things around and blame the residents, due to their memory conditions.

The grounds are beautiful, the facilities are immaculate, the pictures paint a vision of top notch care, but don't let any of that fool you. The Terraces and their staff view your loved ones as dollar signs, nothing more. They promise a dignified and active life for those with Alzheimer's but their care falls woefully short. They should be ashamed of themselves.

If any staff take the time to read this review, please take the time to remember the people you are caring for are someone's beloved grandfather, grandmother, mom, dad, brother, sister, aunt, uncle. Would you want your loved ones treated that way? I think not.

Terrible place for rehab. Mother was not cared for, hearing aids not charged nightly. Phone rarely and it often went missing. Did not do physical therapy even 4 days a week and they left her in bed without feet raised and she had ulcerated feet due to neglect. Do not go to The Terraces for rehab. Go to VI Silverstone where I had her moved to treat wounds, which delayed her recovery from a broken femur. She still cannot walk comfortably. Pictures are worth a thousand screams

My 90 year old mother was at The Terraces for over a month. For the most part I felt the staff was competent but not always responsive to her needs. My biggest complaint is that when I felt a serious issue needed to be addressed I reached out to Jamie Roberts the director and she never even acknowledged my concern. Two emails went unanswered. Pitiful. Do your due diligence and find somewhere else.

My mother in law lived here for the last 16 months of her life. Sadly, months after she arrived, the pandemic hit. She had begun to take advantage of the many social options here. Her two bedroom apartment had a fantastic view of the peak, with a bit of Camelback off to the right side. She was used to luxury, and had no real issues with the way the things were run. When covid came, they locked down the facility within an inch of the law. I never heard of a single resident catching the virus, and staff members were tested very frequently. Meals were delivered to her door every day, and her biggest problem was boredom. Her health started to fade with a series of strokes, but the Terraces kept her from getting covid. We were so impressed that we could see ourselves living here or something like it when we downsize.

I have been dealing with the Terraces management since 2012 as my mother has resided there for 9 years, until one month ago. Although it is true that many employees are pleasant and some are even caring, the management has repeatedly left a sour taste in my mouth and I regret my mother's tenancy at the Terraces. I feel as if they tried many times to manipulate my mother to benefit themselves financially. I do not recommend this Senior Community. Placement professionals who place elderly folks in care facilities unanimously tell me that my mother would be far better off in a smaller home where she can receive better care for less money.

You can see here that many other family members have posted comments about the Terraces management's allegiance to money over the well-being of their tenants/our parents. I am a Ph.D. psychologist and my husband is an M.D. physician. The management cannot fool us, because we understand health and patient care. I also understand my mother's desires and wish for her to be happy in her twilight.

Please use a search engine to find opinions from unhappy residents and families from the Terraces, and learn why it is important to avoid this place! I plan to leave MANY MORE breadcrumbs for those in my shoes so they can avoid mud-puddles I have already stepped into.

If you care about your loved one, do not bring them here.

This place is unprofessional, understaffed and inattentive. On several occasions, we had waited almost an hour for a nurse to come after calling one. What if my father had an emergency? This is completely unacceptable. We moved my father home after a day at this place. I'm not sure how they're still in business.

I was told my Yelp review for The a terraces was no longer available and checked back regarding my February 2022 review of The Terraces. My review is gone.

So much for the statement by Yelp that businesses are not able to take down reviews. I have my own opinion, but I will leave it to those reading this to draw their own conclusions regarding how/why that happened.

I'll summarize again to help anyone considering moving a loved one into this facility. Dad (89) broke his hip on 26Dec. Surgery on 27Dec. Moved to Terraces on 1 Jan. A few weeks later we discover he is suffering from bed sores due to lack of appropriate care at The Terraces. They said they'd do better and would make sure to perform the very clearly understood and very simple to perform care which prevents bed sores. In February he's again got an infection due to bed sores due to lack of appropriate care by The Terraces. That went from his heel into his bone. Sometime after, my dad has seizures which The Terraces delayed calling 911 in response to. Ultimately they did and after moving to John C. Lincoln he was treated in the ER and admitted. The podiatrist had to debride the dead tissue from his heel (I have pictures - perhaps for the courtroom discussion). Turns out The Terraces had stopped medications 3 days prior. We never went back. DO. NOT. USE. This. Facility. I've concluded they do not care about residents. They care about Medicare and insurance payments. The owner (Edie?) suggested I contact them and upon doing so, as expected, I reached voicemail and no response.

My Mom (whom has dementia) was admitted to their skilled nursing facility after a fall where she fractured her arm. Apparently, three days into her stay, they took it upon themselves to put her on Seroquel which is an 'atypical antipsychotic' used for mental health disorders, including schizophrenia, bipolar disorder, and depression. They appear to have prescribed it at the same time they called to tell me they were going to discharge her within just a few days complaining of her 'cognitive issues'. I say 'appear' because I only found out about their decision to do so upon having Mom assessed for placement in another facility upon discharge. It was pointed out to me by the individual performing the assessment who was just as appalled as I was. They did not consult with me as her daughter/Medical Power of Attorney. They said nothing. My Mom is not violent, she just has memory issues, needs extra assistance since the fall, and has a hard time understanding things.

And, Mom is currently incapable of doing a lot on her own. They never even noticed or cared that she went that whole time without her teeth being brushed. The toothbrush and toothpaste were left untouched.

In addition to the above, we scheduled a discharge time for me to pick her up. They did not have her ready (not dressed to leave, no belonging packed & no discharge paperwork completed) which led to a much lengthier discharge process. AND, they never provided her with a gift my brother shipped to her and notes as being delivered last Thursday. Thumbs down to this facility! So many to choose from...go elsewhere.

People at the front desk are extremely rude. Would not board my dog there, let alone let a family member move into or stay at that place !!!!

THIS PLACE IS A DEATH TRAP.
THE REHABILITATION CENTER AT THIS FACILITY IS A DEATH TRAP!!!!!

The medical staff routinely ignore patients and do not provide them with required medications. They also do nothing to help the patient succeed at physical rehab. Plus their egos are so bad, they will risk patients health and safety over it.

The rest of the administration staff will go out of their way to lie to patients and their families, and then extort as much money from patients insurance as possible.

THIS PLACE IS A DEATH TRAP. PROTECT THE ONES YOU LOVE, DO NOT LET THDM SET FOOT AT THIS FACILITY, OR THEY MAY NEVER RECOVER.

If you think I am over reacting, my mother's time here, she ended up with Sepsis and Pneumonia while at this location, and was allowed to just lay and rot until this location was done siphoning money from my mother's insurance... If they had sent her back to hospital the moment she showed symptoms of either, they'd have not been given money from insurance due to facility's inability to care for patient (fun things I've learned), so they held my mother past the threshold my mother's insurance had, then declared her to sick and sent her on her way.) This lead to a continued downward spiral that my mom was unable to recover from.

So don't believe anything that the Terraces representative may say as a response. My mother did NOT enjoy her stay, and we hold this facility responsible for all of it's actions (which are well documented).

My parents have resided at the Terraces for several years now, first in residential and now in assisted living. My father has had several stays at skilled nursing as well.

The staff has gone above and beyond in the care, protection, and ensuring the well-being of my parents during this very scary time of COVID.

The facility locked down early and quickly. The measures taken designed solely for the protection of all the residents. Information has flowed freely and the staff has been transparent in informing residents, staff, and family of developing issues above and beyond what is required of the state.

I am grateful to all they do and know that my parents are well-cared for during a tumultuous and stressful time. I am grateful.