The Melting Pot

Ok so I was nervous to go to this specific location because of the Yelp rating, but it was the closer one so we decided to try it out. I couldn't point one thing out that was wrong! Our server was so sweet. She kept our drinks full at all times. We never had to ask for anything. She was very patient with our group who had a lot to celebrate. I wish I remembered her name! We came in at 8 for a reservation and stayed until probably 11. Although we feel a bit bad for running so late, we never felt rushed at all. We did the "big night out" option and were pleasantly surprised by the portion sizes of all the courses. Very yummy. Definitely recommend.

One thing I will point out (which another review mentioned) is that if you select to do the grill as a cooking style- be prepared to get popped/splattered with the grease as it cooks. It also takes a bit longer than your typical fondue options. On our next visit we will not do the grill again. Not bad, but why not do fondue when you have the chance?

This is a tale of two experiences.

As long-time Melting Pot customers, this was our first visit to this location. We came to celebrate a family birthday. We arrived 15 minutes early for an 8:30pm reservation. No greeting from the hostess. We saw other customers leave who said "thank you" and "happy holidays" as they left which didn't get a look from the hostess, let alone a reply. Perhaps she was so shocked that they took her line, that she was rendered speechless.

The manager came over to the hostess stand, doing his very best to not look at waiting guests or acknowledge their presence. He was disheveled and sloppy which foreshadowed so much of the evening. He grabbed the cleaning products sitting atop the hostess stand (just what you love seeing when you check-in), and scurried off.

When at last we were seated at 8:50, we took in the dining room. What was once a model of romantic dining, looked tired, dull, and dated. The carpets were filthy, littered with food and trash from the day. I think the lights should be dimmed further as a last-ditch effort to create an atmosphere.

Our order was taken at 9:05 pm (the time becomes important later). We did the four-course dinner for our party of 6. Our server, Quin, was friendly and attentive. Had it not been for Quin, perhaps the night would've been a complete loss. Quin was fun, knew the menu, and was on the spot with refills before you had to ask. In a day when finding people willing to work that service is often compromised, or the below-average are overcompensated out of desperation, Quin was willing to put the customer first. We were never rushed and the evening moved through at the normal Melting Pot pace.

The food was very good, as always. We ordered Moscow Mules from the bar which were terribly made. We found out the bartending was out, and the manager made them which explained the poorly constructed concoction. They were undrinkable. The Wisconsin Cheddar cheese fondue, however, did not disappoint. We were brought extra pretzel bread and apples to help finish it off. The salads were tasty but small. Unless you get the 4-course meal, paying $6-$7 for an ala carte salad is not a value.

We ordered our entrees - two premium steaks, two original, a shrimp, and a pacific rim. The meats and seafood were amazing as always. The standouts were the filet, the garlic pepper steak, the tuna, and the potstickers. Though, everyone loved everything. The only disappointment was that they were out of potatoes for the pots. So we got tons of mushrooms, which no one eats. But there was plenty of food.

The last course was the chocolate course. We opted for pure milk chocolate, and the second one was milk chocolate and caramel. The caramel-infused chocolate was the winner, those is there really a loser between those two? Quin brought extra pound cake and rice crispy treats.

At this point, my 11-year-old, whose birthday we are there to celebrate, went to wash his hands from the chocolate. When he comes out, a staff member is sitting outside the bathroom door and tells my child to "tell your family we closed at 10 pm and it is time for them to leave". First, you should not be lurking outside a bathroom to speak to a child, and second, how dare you cowardly tell a child to deliver your message. At this point, it is 11:20 pm. We ordered at 9:10 after a long delay in getting seated and our server assigned. first-timers to a Melting Pot need to know that for a full four-course dinner, you are looking at a 2-2.5 hour dining experience. No matter how fast you eat. So if the restaurant closes before diners can finish their meals, they either should take later reservations (and there was a 9pm one available, too) or they hang until customers are done as most good restaurants do. But telling a child that, is unacceptable. We told Quin who seemed genuinely shocked and embarrassed. At no point, did Quin ever make us feel rushed or shorted, rather treated us like valuable customers. Quin got an amazing tip for all the hard work. Servers at all the Melting Pots we have been to have always been solid. They work hard (lots of stuff to bring) and get burned by pots all day and night long. I'm sure they deal with rude and demanding customers. But every server we've ever encountered made the experience fun and memorable, including Quin.

We had another server stop by and engage with us during the dinner and found her to be friendly as well. I wish the same could be said for the hostess, the manager, and the mystery employee lurking to deliver orders to an 11-year-old birthday boy to tell his family.

I don't think we will come back to this location. It was dirty and poorly managed. Restaurants reflect the quality of management. This one conveyed a general lack of caring for the dining experience. Our bill for 6 was $365 pre-tip and only included one glass of wine. This plus a tip for a great server should come with more for management. And this (besides Quin), ultimately disappointed.

All the while I thought this place only did cheese and chocolate fondue....I didn't know they had a grill option as well for various proteins!  

#mindblown

Being that I live in Georgia, there are plenty of Korean Bbq's that you can grill up your meal on your own at your table for much less.

What sets Melting Pot aside is not only the presentation, but the initial cheese dipping session as well as the sweet chocolate session!  

So many cheese and chocolate types to choose from it's best to just ask your server if you're not sure!

Or go with what you feel!  Judging from what we ordered I don't think you can go wrong. I'm sure all the flavors taste delishhhhh!!  

I think for this review I'll let the pics speak for themselves! However. Side note. If you do the grill option, guard yourself and your guests from random oil splatters from the grill. It gets less poppy after the grill has been going for a while!  

Our server Ariel was awesome and very attentive to us during our food adventure!

Bon Appetit!!

My husband and and I had the Bigger Night Out and the Original Milk Chocolate. Everything was outstanding. The food was beautiful and fresh. Our server Courtland did a fabulous job. I can't wait to come back.

First of all... this place is awesome. The whole concept of choosing your own experience is a huge plus for me (check out the menu, you'll see what I mean). So let's fast forward to us actually showing up to the restaurant....Hi we're here. We didn't have a reservation, but Andrew was there to greet us and took us to the perfect spot, took our drink order with a smile and made us feel welcome. We meet our server Dani, she was the perfect balance of professional and personal. She was very knowledgeable on the menu and had SOLID recommendations when we asked for suggestions.. overall the experience was great and I can't wait to come back. It's nice to be able to have a night out that warrants me to right a review. Thanks Andrew and Dani.  PS. According to my girlfriend, the bartender made the best dirty martini she's had in a while. (Bonus points for making bleu cheese stuffed olives on the fly)

The Melting Pot is perfect for special occasions! My boyfriend and I came here for our anniversary and had a wonderful time. We left so full because the portions are very generous. Service was excellent as well. I really enjoyed the cheese fondue and chocolate dessert fondue with numerous dipping options including fruit, pretzels, marshmallows, cookies, etc.

We had a great time at the Melting Pot tonight.  Celebrated our son's birthday.  If you have not tried this restaurant, you are missing an unique experience.  Our server Sydney made the night.  You need to request her table.  Top notch.

We were so disappointed with this experience. We recently relocated to this area from Pittsburgh, PA where we frequented the Market Square location which always treated us well.
The location for this one is less than desirable - inside a strip plaza where they cram as many tables inside as they can.
When we walked in, we saw a waitress hitting her vape at the bar (right over a tray of drinks). We were seated and waited 15 minutes just for a glass of water and another 10 for bar drinks.
My boyfriend and I came here for a romantic evening and were instead sat in a full section (like they didn't want to use the full capacity of the restaurant) and sat across from a table with 2 children and 2 women. They were INCREDIBLY loud and rude (encouraging the children to burp at the table). One of the women could not handle her alcohol and dropped her 5 to go boxes right in front of our table. In my opinion, if I am about to spend $150+ on dinner, I want to be able to enjoy the experience and not be surrounded by people.
My boyfriend was bought the wrong salad, despite the server writing everything down.
The only saving grace was our server, Quinn. They were very sweet and obviously doing the best they could.
We will not be back to this location.

Food was not fresh and bugs were on my food when the appetizers came. They handled the situation well not bad customer service.

We went here on a Tuesday night, May 18th.  This place has gone downhill fast.  It smelled so bad from the moment we walked in the door.  (We should have left at that point).  My husband got sick from the noxious odor about 30 minutes into dinner.  The quality of food was not the same.  They changed several sauces and even the main batter they are most known for.  We won't be back.... Which is very sad, because I've been a melting pot customer for over 30 years....