Texas Roadhouse

I've not been to Roadhouse for almost 15 years. Just one question- what happened to the peanuts they use to serve, or do I have my restaurants crossed?

Oh well, in the grand scheme of things, the lack of peanut shells strewn all over the floor was not a distraction or disappointment.

As it was a Saturday evening the restaurant was busy with a wait. But, as my wife placed us in the wait list queue through their online link, we basically had very little of a wait when we arrived.

Overall I was very pleased with the totality of the food quality and level of service. No complaints....

The atmosphere was extremely weird. No music. Usually, the music will make you have to scream to be heard; now, it's the other extreme. Just the mono-droning, banging sound of the bread machine making dough for rolls. I asked the waiter why no music and his flip answer was, "we can't figure it out, corporate tried to have it fixed, over a month ago and they couldn't figure it out either! Do you want me to sing?" Before we left, the so-called manager came by to ask her compulsory query, "is everything alright?" I told her about the weird atmosphere and she also asked if I wanted her to sing. Sarcasm isn't why we go out to eat dinner at three-to-four times the cost of what it would be to cook at home.

The food was just okay. The server was disingenuous and rude as was the so-called manager. The atmosphere (ambiance) was strange (to say the least). These employees need a crash course in customer-relations. Just for the record, since they won't be taught by anyone else (obviously), the proper response to my questions would have been. . ."we're aware of the problem and trying to correct it. Sorry. Would you like to have a free dessert or perhaps a voucher for an appetizer for your next visit? By then, I'm sure the music will be fixed."

What an excellent meal. We went here after church on graduation weekend. The food was great and the service was perfect. It was such a nice meal. The steaks were cooked perfectly. The vegetables were good and that bread is amazing.

I've had your server Owen multiple times... he is amazing. I had a girl Elizabeth the other day, gosh she is terrible. She is so rude. . If I were running this place I'd fire her. Heard her laughing and me and my husband with her coworker.

This review is based on a recent experience we had while dining at the bar. If I could rate just the food then it would be a much higher review but what good is your meal if the service sucks.

So went on a Saturday evening and the place was packed which is very typical for this location. We were first sat at an unclean table with a rickety fan hanging loosely above our heads.

When we asked if we could move to a cleaner, safer table they tried to sit us at a table that was filthier than the first one and that had a trash heap collecting on the floor underneath it. Smashed food, used napkins, and overall filth was all over the floor and no one from the staff thought to clean it up nor did anyone think it was a bad idea to try to sit guests there.

So we headed back to the front to wait for a new table and while we patiently waited my husband was able to talk to the manager on duty and tell her how it had looked no one cleaned the tables and floors fir a while where they tried to sit us. Her response was that she'd send someone to take care of it which was the right response.

However, while waiting for the clean table a few people got up from the bar so we decided to eat over there. That's when we met the bartender and things got off to a strange and rocky start:

First, the bartender took our appetizer order but forgot to ask what we wanted for dinner. When she finally came back over 15 min later she had copped an attitude like it was our fault for not ordering our meal earlier. She then rudely took down our order and that was the last time she would initiate contact with us. When our salads dropped my husband waved her over so he could place an order for a diet coke and her response was, "Do you need a doctor?" Followed by giddy laughter. It was a strange response to a request for a soda and had he ordered a Dr. Pepper we might have understood her reaction but he clearly asked for a diet coke. She then laughed in my husband's face about how she thought he needed her to call a doctor. Bizarre...

Then, after our food dropped she did not check to see if our steaks were cooked properly which mine was not, nor did she refill my husband's drink or remember to bring him ketchup for his fries. Keep in mind it wasn't busy at the bar anymore as multiple people had gotten up to leave by now.

We watched her go from guest to guest checking on people and refilling their drinks, having little chitty chat conversations all the while our needs were being ignored. After having enough I got and asked for a manager as I was not happy with my steak or the lack of service. When I spoke to the manager who was the same person my husband had spoken to before about the dirty tables and floors, her response to me was that this bartender hadn't worked in the bar area for a while and was probably overwhelmed as if I am supposed to be understanding that my meal experience was ruined for their incompetence placing someone who wasn't capable of being at the bar on a Saturday night. The manager did not offer to have my steak remade or offer us desert as a way of trying to smooth things over. She took our credit card and swiped it right away and then went to coddle her employee who she said was one of their best bartenders despite is having never seen her face before. In the past when we'd sit at the bar we've been waited on by a different bartender named Liz who is always pleasant and makes sure you are happy and leave satisfied.

This bartender's service, however, was nothing like the standard we're used to getting from Liz and overall put a damper on our night out because the idea of going out to a restaurant and paying money for someone to cook and wait on you is what makes the experience worthwhile. We went out to escape everyday stress and just relax our minds that evening and instead we had to deal with this rude bartender and an out of touch manager.

Great Food I had the steak and shrimp combo !
Food was perfect !
Service was great and the restaurant looked amazing.
The value of food is great not overpriced like most restaurants.
I recommend the Hagerstown location.

I'm from put out of town, but this was the worst Texas roadhouse I've been to. Cold fries pickles, overcooked steak, missing mushrooms. I asked for my sweet potato plain, and they put marshmallows on it. It was loud, inside. Couldn't get our waitress back forever. No manager was available. Just bad, all around.

A solid 4 star experience. Either through great training or personal inclination (or both!), as she walked me to my table the hostess asked me if I'd been to the restaurant before. She did it with every other table I watched her seat as well! My server was Suzie, and she was personable and attentive from beginning to end. I was a single diner, and in those situations some servers approach the table with a vibe of "oh great, single diner equals low tip, so let's rush her out". Not with Suzie! She gave me as much attention as she did her other guests.

The fried onion appetizer was very crispy, and I really enjoyed the spicy sauce. Suzie noticed that there was a lot of onion skin left on the outer layer, and offered to have another one remade for me. I will try it again on my next visit, as what I was able to eat was quite good.

The country fried chicken was well breaded and juicy on the inside. The thin cream gravy was not very flavorful, though. The Cesar salad portion was generous, but I'd recommend asking for the dressing on the side and extra croutons. The garden salad that I saw at another table looked full of veggies, so I'm going to just go with that one next time. For my next visit, when I will bring my son and try their steak and prime rib offerings, I took advantage of the gift card special to get a free app (I'm telling you, I'm getting that onion appetizer again!).

So it's been years since we visited a TR. I was glad to see no peanut messy floors, no buckets full of peanuts on the tables and the decore has been toned down drastically! Sadly the menus are still gross. I suspect they never get wiped down after each patron leaves the table or if it does it's not thorough. The food was ok noting mind blowing. Restrooms were kind of cleanish. Service was very good. Very friendly manager! See ya in a few years! Lol

This was my husband and I first experience going to a Texas Roadhouse and it blowed us away. Susie was our waitress and she gave us the best customer service we experienced in a while. The food was hot and delicious. My husband was so excited about the bread and butter they served. He was happy that his birthday was a great experience.