TD Bank

Almost always long line and one or two tellers. Younger bank manger just standing behind not helping. In others the bank manager would assist. Tellers take breaks or disappear when lines are long!!! What is happening to this bank

For whatever reason they have cars parked in the drive-thru, I pull up waiting for at least 10 minutes until the security guard tells me to come inside and I'm like wait. Why is it closed, yet cars are parked in there and appear as if the drive thru is open. I sign in and need to speak with a customer service person and as I type this review it has now been 1 hour of waiting. I literally waited in my car because there were no seats to sit in.

I would not recommend this branch because it seems this branch is just too slow. There's staff everywhere, but the service is very slow. If you can drive to another town, I would advise this.

This location could never help me. Asked for a blank check & the women goes "we ran out" I said okay how can I go about getting on? "Try a different location". Okay can I please have change for $100 bill. $20 please. She gives me all $5's. As a business owner myself I would do some new inventory so I have enough supplies to take care of my customers && rehire a whole new team! Lack of customer service. Never again.

If you have the option to drive 0.1 to this TD vs 5 miles to a TD bank outside of Newark.... Go outside of Newark because this is literally the worst TD branch I've ever been to. Faulty ATM machine that ate my cash. Been waiting over an hour to speak with "customer service" to resolve a forced deposit issue that only requires a quick audit on the lobby ATM. DONT COME HERE

I get it, you're training a new employee and she's learning. That I don't mind, I've been in that position numerous times. What bothers me is the lack of help this employee was getting from her manager when she's clearly struggling.

I simply asked to withdraw cash as I had to return to my office ASAP, I expected to be in and out of there 5 minutes tops. The teller in training was having trouble with how to process this and ended up withdrawing cash from the previous customer's account (yikes). She was getting very worried (I would be too) and asked for assistance, the manager every so often would give her cryptic directions as she walked by preoccupied with something else. This went on for 25 minutes. TWENTY FI E MINUTES TO WITHDRAW CASH. No sense of urgency and no clear directions to the trainee, as if the trainee was being a bother for asking.

Dear management, please train your employees better and if they're asking for help please give them the attention they need. They're handling people's money after all.

Nice staff and impressive interior like most other TDs but the wait is forever and they understandably don't leave pens out for the customers. If you could have seen the number of complimentary suckers some homeless guy off the street snatched, you'd understand why they keep the pens on lockdown.

Not a big parking lot so if you're driving you might either have to wait or else illegally park like everyone else in Newark. Don't even bother trying the street.

Every time I come to the drive-thru I sit in line for at least one hour. It has now been 25 minutes since a teller has come to the window to help a customer. If you call inside to complain they just don't answer the phone.

The absolute worst bank im new jersey, they never have any tellers available, I've never cane and just handled my business irs always an issue at this bank they should just close it ,don't waste your time going there

This branch is severely understaffed. The wait to see an account manager is over 40 minutes and the time it takes to get your account problems resolved is even longer. I came here at 8am and didn't leave until 9:47am. Do not come here if you want to be in and out. This is definitely NOT America's Most Convenient Bank.

So went here to get an official bank statement. I expressed to the banker how important it was and why I needed it to be official despite the wait time. I went to pick it up only to find out it was never placed or entered incorrectly. I think when it comes to banking and dealing with money those type of mistakes just shouldn't occur. Only redeemable part was Shanteya who tried to assist but unfortunately it couldn't account for her colleagues mistake. I think maybe more training is needed!

Went to deposit a check, waited for 1.5 hrs, got the text that I'm third on line, waited for another 45 minute still no call. Got tired returned home, never experienced that long to deposit just a check and returned without depositing.