Swedish Issaquah Campus

Beautiful campus but short staff and runs very lean. Food was decent at the cafe. Gift shop was nice. They even have a Starbucks

Swedish is one of the most disorganized, disagreeable hospitals I've ever had the displeasure of interacting with. I'd give negative 5 stars if it were possible.

Let's start with the medical staff. If the problems ended here they would've gotten a 3-star review from me. The staff was dismissive of my concerns and kept pivoting me away from the healthcare plan that I wanted to stay on without much of an explanation. I felt a lot of judgement from the staff which made me uncomfortable and didn't inspire me to trust them enough to come forward with any other concerns. I got a second opinion UW Medicine and they treated me like a human being - not just a case.

Now for their billing system. What a raging ball of chaos and negligence. It doesn't matter what kind of insurance you have, they will take forever and a year to file it. I switched insurance companies in August 2022 and updated my information then, thinking that I may have another visit with them in the future. Let's make insurance A pre-August 2022 and insurance B post-August 2022. My last visit was in March 2022. I didn't get the bill untill Nov 2022 where I found out that they billed insurance B instead of insurance A.

Strike one, it took them AT LEAST five months to bill me.
Strike two, billing the wrong insurance - because of course insurance B won't cover anything before August 2022.

When I tried calling to tell them they billed the wrong insurance, (which, by the way, they WILL HANG UP without picking up after 30 minutes! I had to call six times before finally talking to a human!) they told me they no longer have my previous records and that it wasn't their problem. That phonecall left me breathtakingly astounded.

Strike three, blatant negligence.
Strike four (?!?) unreasonably long wait times on the phone. I mean, do you want this bill paid or not??

They had me  running around in circles calling a bunch of different departments who all said it wasn't their responsibility, and told me to call again after I found my old records and hung up. That one call took me over an hour on a business day. Not everyone has that kind of time to burn on a useless phonecall. I've made multiple phonecalls where I've just had to hang up because I didn't have enough time to wait around for them to get me off of hold. I contacted insurance A to help me out -- life happened, so after a big move etc., it had been  months and Swedish was threatening to send my bill to collections. I'm not paying this out of principle because I KNOW it's covered by insurance A. So I call insurance A and they offered to mediate and call them for me while I'm on the line. You'd think Swedish would have a special line just for insurance companies, but no, that call took over 2 hours most of which we were just waiting around on hold. Insurance A was also redirected multiple times to different departments (after being hung up on and calling different numbers) before the matter was finally resolved. Jesus H. Christ. What an unnecessarily stressful ordeal. And no, I didn't have to pay a single cent.

Moral of the story: if you want to keep your hair from going white stay far, far away from Swedish. Go to UW Medicine.

Similar to review below - very similar experience w Eric Michael Schultz- they must have scraped the bottom of the barrel to find this guy - absolutely disrespectful & extremely condescending. I did a random search on his name because I'm astounded at how unprofessional he was/is. If this person was working for me he would be fired immediately. If didn't have a life and a job etc etc - I would actually file many formal complaints about this guy . I had professional and personal commitments I rescheduled for my appointment (he was filling in for my primary care doc) - he waited my time completely

After being with the Swedish Team for almost all my life from age 11.  Finally, I had the worse experience with Dr. Eric Michael Schultz.  I had Amazing Doctors in the past and this was for sure not like all the Amazing and Kind and wonderful Swedish Doctors that I know and have come to love and respect.
I have been having sinus and ear pain.  I went to see Doctor Shultz.  He came in the room very cold and seemed upset. Did not ask anything about me or even my name. He came to look in my ear when i told him my ear hurts and i may have an infection and when out of reflux i reached out he yelled "Do NOT touch me".  I was just shocked. Then he said he said i see inflammation in your ear.  I asked if i have Sinus infection.  Without looking or checking he immediately said No.  I was thinking I am wearing a Mask how would you know?  Which I am sure i do have sinus infection and now i have to go see another Doctor for it.  Then he tried prescribing me Cortisone which ALL over my file it is stated that I am severely Allergic.  I told him I am severely allergic to cortisone, and he still prescribe the Cortisone based and a steroid.  At this point I thought he has no idea what he is doing and left.

Went for ER visit and for Dr Moen.
ER visit took a long Time and was busy. Had a tough time hearing reception when walking in to answer questions. My son was in excruciating pain and I was trying to tend to him and get all info relayed they needed but it seemed like there was a lack of urgency. I noticed this with woman next to me also checking in and she was on verge of vomiting. But I was trying to hear right next to her. Maybe its the plexi glass but seemed like they could have spoken louder at checkin which would have helped move it along and get us all to treatment quicker.

Dr Moen js 10 stars. Literally the best doctor I've encountered ever. My son broke his wrist and she was able to operate on him in Seattle then cast him in Issaquah a couple days later. She was too
Notch and patient and covered most our questions before we even would ask them. She was also quick and efficient and has put my son on a fast track to recovery.
There was confusion only from mychart where we didnt realize we needed to go to imaging first. But she alone is the reason I would give Swedish Issaquah a 10.
The gift shop reminded me of a high end hallmark boutique. I could have stayed in there for hours. The starbucks was stocked and moved fast.  The food truck outside was awesome given the cafe was only open to employees. Looks to be open to public Sept 27.

I genuinely had to make sure I didn't walk into a Group Health when I got in here.

I get only having one visitor in at a time for patients, but to not allow those visitors to switch is absolutely asinine. That's a pretty common practice, considering people can't sit at a hospital all day. I went to visit my mom, and when her husband showed up the male nurse at admitting said he wasn't allowed in because I was there. No problem, I'll head home and take a shower / grab some dinner. Nope. They won't let him in because I had "already been there." ???? How does that make any sense??? Could've just been the staff working, because they seemed highly incompetent, but if not - that's an extremely outdated policy.

In the two hours I was there, no one came to check on her. No one did the tests she was waiting on. The only person we saw was someone stocking the drawers in the rooms (who didn't even properly close the medcart. The drawers were full accessible). I would literally rather let some rando in the parking lot treat me, than step foot in this place.

I am very impressed with this hospital. They took great care of my grandmother while she stayed there. She got a room fairly quickly and was closely monitored the whole time. Everyone was kind, courteous, caring, attentive and actually ran all of the necessary tests to determine what was wrong.
Thank you Swedish team!

Updating after having 4 procedures done here this year. 5 stars for the doctors and nurses here. 4 stars because it took 4 ER visits before they finally figured out what was wrong. All of the surgeons, doctors, nurses and CNA's were top notch for those who diagnosed me properly and helped me. Techs were also fabulous, especially the one that asked me my choice of music during a 1 hour test.

The lab people were also the most patient and compassionate lab people I have ever worked with. I've been in many hospitals in 3 states and have to get lab work done at least monthly. Finding a vein on me is very difficult. The lab folks here took their time and didn't blindly poke me or cause me undue pain.

The place is clean and well taken care of.

Visitors to the hospital are being limited due to covid to 1 visitor a day.

I've been going to Swedish Issaquah for about 18 years now. Dr. Kim Pruess-Nevins has been my doctor throughout this time. I have two other family members that see her as well- we all love her. I've delivered three babies at Swedish and saw Dr. Emily Reus for each. My three children see Dr. Sarah Stanos. Each of these doctors has been personable and genuinely cared about me and my family's wellbeing. I'm so grateful for them! For the last three years, we have lived 40 minutes away and still continue to visit our doctor's at Swedish. Thank you!

A clean well oiled machine. Stop you at entrance, take your temperature. Masks enforced and only two in the elevator at one time.  Stairs are empty so I used those instead.