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Review Highlights
“Susie Cakes no matter which location you go to you can expect consistency of delicious desserts and good service.” in 113 reviews
“Tastes exactly how it looks if that makes sense - moist, dense, and the perfect amount of frosting.” in 82 reviews
“My husband and I scheduled a tasting at the Brentwood location and they were so accommodating and so helpful.” in 15 reviews
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About the Business
Bakery offering from-scratch desserts, including custom layer cakes, cupcakes, cookies and pies.
Ask the Community
Q:
Hello do you offer dairy free option?
A:
Thank you for your inquiry regarding SusieCakes products. We do not bake any dairy desserts at this time, but please continue to check back in for updates we may have in the future.
Mandy K., Business Owner2 years agoQ:
Do you offer gender reveal cupcakes? How far in advance to order?
A:
We ask for 24 hours advance notice and we do sell gender reveal cupcakes at susiecakes.com.
Mandy K., Business Owner2 years ago
Recommended Reviews
Overall rating
893 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jennifer H.Monterey Park, CA275216210Mar 14, 2017Updated review
If you think you enjoyed your cake and that's all there is to Susies...think again. If you order a cake with Susies, you'll get a phone call the next day by a personal Susie team member asking how the cake was. The follow up service from Susies is phenomenal, and I appreciate that they have this system in place for checks and balances. If you're a frequent Susies customer like me, I recommend downloading their app (must be linked to a debit or credit card) for rewards.
The only disappointment I've had with Susies is not being able to sample their banana chocolate chip cake. I'm a huge fan of banana, and would love to sample it, but the most recent times I've been in, they've told me they're not serving this cake as samples. While typically nothing disappoints me at Susies, I'd rather not spend money on something I won't enjoy.Helpful 1Thanks 0Love this 0Oh no 0Feb 24, 2017Previous reviewI could probably write a love letter to Susie's. It's my favorite cupcake of all time. Susie's serves the best vanilla vanilla cupcake (this is their signature item), and red velvet cream cheese cupcake. Everything else is equally delicious, and if you don't believe me, ask for a sample. A list of things make Susie's the best: moist, generous with frosting, presentation, consistency, rewards, and friendly/prompt service.
- Courtney C.Los Angeles, CA82269Feb 16, 2024
Wow, just wow! SusieCakes makes the BEST cakes, cupcakes and cookies! We always enjoy the usual menu (tropical cake, celebration cake, marble cake and carrot cake) and love trying the seasonal items.
Not only that, they have amazing customer service! Their staff is friendly, helpful and quick.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mandy K.
Feb 19, 2024
Hello Courtney,
Thank you for the sweet words and five stars! We're so glad to hear you enjoy the SusieCakes experience and most grateful you took the time to share your feedback with us on Yelp. We truly appreciate your business and look forward to baking for you again sometime soon! - Jan 13, 2024Updated review2 check-ins
Despite the fact that I've moved much closer to this branch now (only a mile away), I haven't had the chance to stop by to pick up some cupcakes or, my favorite, a slice of their chocolate cake. It's because the lack of easy parking. But yesterday, I had to because I needed to bring something to a small party. And as my hairdresser said, when going to a party, bring something that you like. So at SusieCakes, I bought some cupcakes -- Red Velvets, Chocolates and Coconuts to bring to the party.
And earlier today at the party, even though there were other desserts, the host and some guests tried the cupcakes. And they loved them!
I don't recall if I've ever had the Coconut Cupcakes before but I had them today and they are delicious in their own way. One of my favorites now!
Service at the store was-- as always -- very efficient and very nice. A notable point: if you plan to serve or eat your cupcakes the following day, they will wrap your box of cupcakes with a plastic wrap (e.g., Saran wrap).
I love this store.
(P.S. The cupcakes are a bit smaller now. But don't get mad. I'm sure they only want to have a decent profit margin. )Helpful 5Thanks 1Love this 3Oh no 0Business owner information
Mandy K.
Jan 17, 2024
Hi Andie,
Thank you so much for taking the time to share your positive experience! We are delighted to hear that despite the parking challenges, you made it to the store and enjoyed our cupcakes, especially the Red Velvet, Chocolate, and Coconut varieties. We're thrilled to hear that the Coconut Cupcakes became one of your favorites! Our team works hard to create a variety of delicious treats, and it's rewarding to know that our efforts are appreciated. We do our absolute best to keep pricing competitive among other similar bakeries baking from scratch using similar quality ingredients. That being said, while we are lower on some items, we may also be a bit more on others. As we address pricing in the future, we will certainly take your comments into account. We appreciate your business and look forward to baking for you again soon!Nov 29, 2013Previous reviewOkay, the last time I reviewed this place, I rated them 4 stars because I only tried their red-velvet cupcakes. So now, I tried another one and I was blown away. Chocolate Cupcakes. Remember that. Theirs is absolutely divine. SusieCakes is not only the best cupcake place in LA, it is hands down topnotch. I am so lucky there is a branch close to me, but at the same time, not too close because it's something that I can't afford on a regular basis.
P.S. The service is first-rate.Jul 15, 2011Previous reviewThis place is a winner! SusieCakes Bakery makes the best cupcakes. When you order cupcakes here, they would inquire the serving time. They would also inform you at what temperature the cupcakes should be kept in until serving time. Finally, they will call you the following day to check how your order went.
Tip: Although SusieCakes recommends serving their cupcakes at room temperature, I noticed that during a heat wave, their cupcakes taste best chilled--straight out of the fridge!
Why 4 stars only? Because I only tried their red-velvet cupcakes. - 5568363325Nov 7, 2023
After getting some pizza a couple of doors down, we wanted to end our day with some dessert. Decided to walk over here to see what they had to offer. They have a great amount of cakes that you can order by the slice or an entire cake. They have cupcakes, cookies, and other desserts as well. Seems as though many people order to go from here as there were just bags upon bags of desserts ready to be picked up.
The inside is clean and well lit. The cases of sweets are well displayed. Smells in here are incredible. You smell the sugar and the butter in the air. The carrot cake looked so moist!! As though their were beads of liquid just coming off of it. It was also packed full of other ingredients. I decided to go with a slice of carrotcake. Unfortunately, they don't serve coffee here. But across the street, there's a Starbucks, and down the street close by, there's a coffee bean.
The actual carrot cake was amazing. Moist, decadent, not dense at all. The frosting was also really good. Sweet but not overly sweet. Had good form to it. The entire thing with a black cup (from Pizzana) was just amazing!! Had me in my happy place!!
Also had a chocolate chip cookie. It was huge!! Moist, lots of chocolate chips. Not dry at all. Would've been even better if they had a way to heat it up. But that's ok.
Yes, it is expensive. But considering location and quality, it's definitely worth it!!Helpful 0Thanks 0Love this 2Oh no 0Business owner information
Mandy K.
Nov 16, 2023
Hello Benedictn
Thank you for the sweet words and five stars! We're so glad to hear you enjoy the SusieCakes experience and most grateful you took the time to share your feedback with us on Yelp. We truly appreciate your business and look forward to baking for you again sometime soon! - Jan 24, 2024
SusieCakes is my go to for birthday celebrations! The first thing you smell when you enter is the delicious cake batter and red velvet scent. They have all sorts of flavors but I am obsessed with their red velvet cupcakes. The filling is just so creamy and sweet. I usually come by and order one cupcake ($4.99) but if I'm ordering for work, we get the 12 box assortment ($59.88). They do offer flourless and gluten free. Be sure to download the app so you can accumulate points to earn $10 off. Also, a birthday treat on your special day.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mandy K.
Jan 31, 2024
Hi Nikka,
Thank you for the sweet words! We're so glad to hear you enjoyed our Red Velvet Cupcakes and most grateful you took the time to share your feedback with us on Yelp. It always warms our hearts to hear our treats are being shared with friends and coworkers. We truly appreciate your business and look forward to baking for you again sometime soon! - May 31, 2023
Susiecakes is delicious! We tried a slice of lemon cake and a slice of chocolate marble cake.
Slices were generous and easily shareable. The marble cake is wonderful for a chocolate fan and had bits of chocolate chips inside and chocolate frosting.
The lemon cake was very lemony and not too sweet. It was moist and refreshing.
I really can't decide which one was better because they are so very different. It really depends on what type of mood you are in.
The cakes tasted homemade and super fresh. The founder's recipes were passed down from her grandmothers. Everything is made entirely from scratch. The quality definitely shows!
Download the app to earn rewards. Free slice of cake for your birthday. Metered parking in front. They are cashless.Helpful 5Thanks 0Love this 7Oh no 0Business owner information
Mandy K.
Jun 4, 2023
Hi Sam,
Thank you for the sweet words and five stars! We're so glad to hear you enjoy our desserts and most grateful you took the time to share your feedback with us on Yelp. We truly appreciate your business and look forward to baking for you again sometime soon! - Jennifer S.Santa Monica, CA0213Apr 11, 2024
I have gotten quite a few beautiful cakes from this place over the years.
Unfortunately, the last dozen cupcakes I purchased were really stale. I didn't pre-order them so I don't know if that had something to do with it, but I was very disappointed and embarrassed to serve them.
They are very nice there though...Helpful 0Thanks 0Love this 0Oh no 0 - 163882057Oct 29, 2023
Ordered a cake here for a birthday party. Very dense, thick, heavy, rich and EXTREMELY sweet. Like eating straight sugar and butter in a cake form. It's buttery and good but way too sweet. Cannot eat more than a bite full. Kids loved it though. Beautiful cake.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Mandy K.
Nov 16, 2023
Hello Martina,
Thank you for taking the time to share your feedback with us on Yelp. I am sorry to hear that you were disappointed with the celebration cake that you purchased. We understand that taste is subjective and what one guest may enjoy, another may not, but we always want each and every visitor to be as satisfied as possible. We hope you may give us another chance in the future and perhaps try another one of our offerings, but if not, thank you for coming in recently. We truly appreciate your business. - Angel M.Hawthorne, CA036Mar 22, 2024
I stopped in right as they were closing. (I didn't realize) and they let me in! I love Susie cakes! They have incredible service and even better cake! I owe the staff at this location for saving the day today! Thank you so much I appreciate it! I hope I made it quick!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mandy K.
Mar 27, 2024
Hello Angel,
Thank you for the sweet words and five stars! We're so glad to hear you enjoy the SusieCakes experience and most grateful you took the time to share your feedback with us on Yelp. We'll always try to assist with a last minute celebration! We truly appreciate your business and look forward to baking for you again sometime soon! - Wendy T.San Francisco, CA013Mar 15, 2024
Not so great. Just ok. For the price ($66 for a 6" birthday cake), it was NOT WORTH IT. Never again.
Also, I think staff is told to tell customer that the cakes CAN be frozen but they don't recommend it. Why? Perhaps because if cake is not eaten in one fell swoop and is thrown away and this is regretted, the customer will have to return and buy another over-priced cake.??? Sounds like a programmed response.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mandy K.
Mar 18, 2024
Hello Wendy,
Thank you for sharing your feedback regarding your recent experience with us. I'm sorry to hear that our birthday cake fell short of your expectations, and I truly apologize for any disappointment it may have caused. We do our absolute best to keep pricing competitive among other similar bakeries baking from scratch using similar high-quality ingredients. As we review our pricing in the future, we will certainly take your comments into account. Regarding your concern about freezing our cakes, I want to assure you that our staff is trained to provide accurate and helpful information to our customers. While our cakes can be frozen, we recommend enjoying them fresh for the best taste and texture. We genuinely care about the satisfaction of our customers, and it's disappointing to hear that we may have fallen short of delivering on that promise for you. I hope you'll consider giving us another opportunity to exceed your expectations by baking for you in the future. - Hannah L.San Jose, CA4992778Sep 14, 2023
I ordered a cake a day ahead and since my parents decided to visit and it happened to be my parents' and sister's birthday month! Ordering online was very easy, and on the day of pick up, they called to let me know it was ready and to make sure I was coming to pick it up.
My parents and sister thought it was such a nice surprise and loved the cake! "Not too sweet" is always the best compliment from asian parents and it was well received~Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mandy K.
Sep 28, 2023
Hello Hannah,
Thank you for the sweet words and five stars! We're so glad to hear you enjoyed the SusieCakes experience and most grateful you took the time to share your feedback with us on Yelp. We truly appreciate your business and look forward to baking for you again sometime soon!
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