Superior Pump & Drilling

Superior Pump has saved us twice from water outages.  

First, a few years ago, we had a fried circuit board that controls the float switch in our water tank.  Our huge water tank was empty.  On a Friday afternoon they arrived an hour after we called, had a water truck put water in our tank to get us water immediately, and then replaced the circuit board within a couple hours into Friday evening.

Second, yesterday, we had a busted pressure tank, so no water in the house.  Again, on a late Friday afternoon, they arrived within a couple hours of our call, and completed a complicated fix in the dark of night.

Always friendly and professional, and extremely skilled at diagnosing and repairing water system problems.

They are our heroes.

I had a new pump and pressure tank installed in October 2020. Service was great, I'm happy. May 2021 my pump is switching off an on. Some kid comes out, puts a new foot valve on, turns up the pressure. Never checked anything else.

So now it's July and my all my new equipment stops working. No water, and I have an Airbnb with guests in it. It's after business hours, so I call an emergency plumber. He doesn't want to do anything, because it was obvious the last service call caused the problem.  He takes pictures and videos the flooded mess. Does a temporary fix until Superior can get out and fix the problem their OWN employee caused.
The guy that did the original install (not the kid who replaced the valve) comes out the next day. FIRST THING HE SAYS is YOU WILL NOT BE CHARGED For THIS.
Then he calls the owner, who comes out and looks at the flooded mess. All new gaskets and pressure switch installed.
Owner tells me straight to my face he'll have his guys put salt pellets in my brine tank. Up and running.All good.

I pay for the emergency plumbing call.

No show with the salt pellets. I call the office and am told specifically ONLY WATER outage calls are being addressed, so I say fine, I'll do it myself. So WTF..why did the owner even tell me this? I do it myself.

Refund my guests in the Airbnb for two days.

SO TODAY I GET A BILL. In ADDITION TO A BILL FOR the kid that came and caused the problem to begin with, who is no longer with the company.
Charging me for everything, including the salt in my brine tank WHICH THEY NEVER SHOWED UP WITH.

I call the office and tell the girl in billing that I wasn't supposed to be charged. She says" well then who is supposed to be charged "? I am floored by the snotty Attitude.
This is the last straw. I'm done with this town, done with the crappy business ethics just because they can.. Any kind of service here is a fight, and more than not, you get stood up, ghosted or lied to..
I know I have, and It's a damn shame.
The owner is supposed to call me to discuss. I'll keep you posted. This should be charged to the warranty. The pressure switch was faulty. It should have been replaced to begin with NOT TURNED UP.

Very dependable and efficient well service.  After years of neglect of my well  Superior Pump did an evaluation and upgrade.  They did not try to oversell the necessary repairs but I decided to fix everything they reported.  Ever since that time they have maintained my well and I have never had another problem.  The regular maintenance is scheduled by their office - effortless.

Superior Pump installed our tank in Mendocino over 20 years ago. No problems what so ever! Their team also has serviced it and the purifier for the same time period. Superior Pump = Dependable and professional.