Strosniders Hardware

I have a leak under my sink and had on my list to go to a different store and then realized Strosniders is around the corner. I went in with a picture and immediately a gentleman saw me and asked me if I needed help and I showed him the picture and we spent a few minutes discussing the issue and he could not have been more helpful in terms of telling me what I could use to reconcile the issue immediately and what I should do for a long-term fix. For any home improvement projects I don't think I will ever go anywhere again. The best of the best.

This store is a gem. Yes, the prices may be higher than big box stores, but you're paying for convenience and oftentimes, outstanding service. There have been so many times I've gone and someone friendly will stick their head around the corner asking if I need something. It's a smaller store so they focus on good selection of parts and keeping things organized. The plumbing isles at big box stores are often a complete mess. Please try to support local hardware stores.

This place is great in many ways. There is one total (_*_) with a leftover hippy from the sixties vibe who has been rude and unfriendly a couple times. He sits up front. The rest of the personnel know what they have and where it is. And are a huge help. Prices are a tad "Potomacky" but it's close to my home there and all in all I can take the one jerk as the rest of the staff make up for him.

Needed really unusual set of metric screws, nuts, bolts etc for a rollator. Took a functional set along to match up. Partner had experience with Silver Spring location. "If nobody else has it, they will. And they will work hard to get it right."

Went to three other (chain) hardware stores closer by first. Failure all around. Ok, ready to drive from Falls Church to try out Potomac store.

Very helpful staff. Inventory of screws, etc was seriously impressive -- considerably more than any of the chain stores. Staff explained where the problems were, spent considerable time getting all the pieces together, wrote it all up nicely. Good to go.

BONUS: checked out the store.

Miele vacuum cleaner inventory! And prices so much better than elsewhere. (Who knew?) Picked up a few boxes of vacuum cleaner bags also. (Added benefit.)

Got home and found out that the screws were 1/4 inch too short?! (Huh???) How? Took the correct screw along. All the other parameters were correct. But the obvious one was not? And a few other issues, too.)

Ok. Drove back next day. Exchanged items. (If you are counting, this is now the fifth trip to a hardware store, the second to this one.)

Have not yet tried to install into rollator. Waiting for partner on weekend. Even so, would recommend this store. They had everything, far beyond the chain stores. Staff were helpful, friendly, avlbl, put forth effort to take care of situation. They also tried to correct it the second time.

Store was otherwise well stocked in items not avlbl elsewhere. Worth the trip. Would recommend.

I would give them ten stars if I could. The service in this place is just BEYOND! You simply don't get service like this any more - anywhere.

The table for my BGE smoker/grill was falling apart after years of good service. One day it seemed fine, the next day we noticed it was buckling and cracking under the weight of the Egg. We clearly needed a new table asap but were concerned with the whole supply chain problems that we would have to wait for months to get a new table and we were not sure the old table would hold out over the winter. The other problem is that, well, we aren't as young as we were and manhandling the Egg out of the old table and getting it into a new one safely was going to be a big challenge for us. The good folks at Strosniders not only found us a table that was "in stock", but they delivered it, took apart our Egg, replaced the bands, and installed the Egg safely into the new table. The fact that they did all this to help out a customer speaks volumes about their business model and excellent, knowledgeable staff.

Thank you to Sean and the team for everything!

Every time i go here, the manager, which im not sure of his name, but he has a ponytail, well he is VERY helpful. Starts with the greeting at the door and helps me find the product asap. This store is clean and oraganize.

Staff is really friendly and knowledgeable. They were able to find a couple of screws and nuts that I needed.

The convenience is amazing. Whenever I need something, all I have to do is walk in. They have everything and the prices are generally very fair.

The managers, Jack and Shawn, are particularly good at their jobs. Friendly, knowledgeable, energetic, and supportive, as well as very quick at helping out.

I build a lot of off-the-wall projects, so it is particularly handy to have a wide variety of hardware, paints, electrical, plumbing and such. So I ask a lot of "how might you do this project?", And I always get thoughtful, helpful ideas and suggestions that turn out to be exactly right.

If you are looking for a hardware store where customer service, knowledgeable staff and friendly support, come here. I especially recommend looking for Ed, a store employee full of humor and charm that made a shopping experience fun and on point. Never going back to Home Depot or Lowe's! Support your small business!

I was in the market for a Stihl trimmer and Jack was fantastic! He gave me a demo- they took care of the registration, and helped me with the purchase from beginning to end. The paint department has always been friendly and fast- and I usually find something I didn't realize I "needed". Great local businesses to support.