STARBUCKS

What a trainwreck. I ordered ahead, about 10 minutes before I arrived...and they told me another 10 minutes. The staff seemed overwhelmed. So many orders just sitting on the counter, unclaimed & unattended with customers looking through the orders (with no mask on).

Going to abandon my order & go to a different location. Not a good way to start a morning.

Whoever reads these - you gotta figure out a solution for these baristas! Ordering ahead on mobile app should not mean waiting 20+ minutes in store. This is a DAILY occurrence. The baristas are always working quickly and super polite despite the chaos but there's gotta be a better way. Maybe we just need a second drive thru Starbucks in Olathe.

Alright, so I'm not your average Starbucks patron. That being said, I'm a simple man with simple pleasures. And most Starbucks are able to accommodate my very basic desires. But this Sbux is one of the worst ever...

Firstly, stand-alone Sbux are always a bit short on the drive-thru length and this one is a really bad offender. It's not uncommon to see a line all the way out to 151st street, which is dangerous and ridiculous. Today was no different. There's no coherent line so it's gridlock just trying to get to the parking lot.

Secondly, it's Pumpkin Spice Latte season and the spice, I assure you, must flow. After battling the line just to get in to order...they're out of pumpkin spice. This would be like Pizza Hut running out of pepperoni. How in the world do you run out of the most popular seasonal drink on the planet? What makes matters worse is that I'm now trapped and had to go with the backup...which I wouldn't have left home in the first place for.

So after half an hour, I didn't get what I wanted even though that shouldn't be possible. Little heads up if anybody that runs this place is reading: I know y'all got a nice sign you can write things on and put out in the lot (saw it previously when I was going to stop by, but the store was "closed for the day"). How about you write "OUT OF SPICE" on it and put it out there so people don't waste their time and money? That would be great.

*grumbles*

Normally this is one of our favorite Starbucks locations. However, this morning they got our order all messed up. We didn't realize until we were already on the interstate on our way out of town for the weekend. The tall mocha came out as a grande for which we were charged. The venti latte had vanilla flavoring in it that was not supposed to have. I drank the mocha. The Starbucks in Emporia replaced the vanilla latte that my husband hadn't drunk.

I've always passed by this Starbucks, but this was the first time that I have made it inside. It is very difficult to get into, and to make it worse, there is now construction on 151st. However, I thought that the barista who took my order was very friendly! Plus, the way that they constructed my Caramel Macchiato was just fantastic; it was just the right amount of coffee to milk with the extra caramel.

Overall, it is surprisingly closer than any other stand alone Starbucks (important if you want to use any deals--BOGO and Happy Hours are NOT valid at Target). It has plenty of table space, but I would probably not study here, as it is dark inside. I will return when I want to get a quick Starbucks fix!

Of course this is the closest SB to our house and the easiest to get in and out of to get back on the road.
I mobile order from here at least once as month if not more, let me remind you---I travel all over the US and mobile order from SB at multiple locations with no issues.
Twice this location does not have my order ready ten minutes later, one time there was about 15 people waiting over 20 minutes for their mobile order...I finally went up and asked for my hot tea, which literally takes them nothing to make.
The orders have never been wrong and they are friendly. My complaint is the time, I use mobile ordering for quick in and out access so I can be on time to work---at least twice they have made me late.

Asked for light ice because I always feel like I'm paying $6 for a grande cup of ice. And this is what I got. I feel like it was out of spite‍

Have gone here for years. Very friendly however I just got the newish Nitro Cold Brew and left with less than 4 ounces of brew once the foam subsided. I asked at the time and was told that is what it looks like. Please teach employees how to pour a nitro drink... definently not worth my $5.

There's a million Starbucks around....skip this one. Although I'm sure the coffee is as consistent with any other Starbucks the customer service here is absolutely terrible. I counted a hand full of eye rolls towards customers while they were ordering and also got an eye roll myself when I asked for a drink I have gotten there before (admittedly seasonal) and they didn't have it. I understand on days like today when the holiday cups come out it may get busy and stressful but that is not an excuse to treat patrons like complete a**holes. Won't be going to this Starbucks again.

Vanilla Latte was made to perfection. Staff are quite friendly and courteous. They have a nice family sized table perfect for lengthy periods of working on your laptop