Travers St Louis RV

My husband and I flew into St. Louis from Texas this weekend and rented an RV from St. Louis RV. I can't go on enough about how great the experience was! I found them online and put down my deposit. The RV we got (a Class C) was bigger than I anticipated. Very spacious and could sleep 10 people! Luckily it was just the two of us and my son meeting us at our RV spot for a family reunion. In the evenings we had plenty of room for a group to play cards, snack, etc.
Anyway, about the experience.... Lora was very good at sending reminders of when the payment was due, emailing the paperwork for us to send back, etc. I was disappointed that we were the last in line to pick up our RV to start our vacation (3PM instead of 2 like I thought) but she ended up letting us bring it back an hour later which actually worked out better! The RV was clean and they did a great job of showing us how to use it. They were even available for a phone consultation (after hours) when we forgot one of the steps for leveling the motor home.
I loved the fact that they didn't charge extra for generator use and we had a generous amount of miles that could be used per day. They even cleaned out the sewer for us when we dropped it off and refilled the propane so we didn't have to mess with any of that! All we had to do was bring it back full of gas which is very easy because there is a gas station across the street.
Dropping it off was a breeze and took no time at all!
I wish we didn't have to buy extra insurance as our car insurance would have covered it, but Lora explained that not all insurance companies are the same, and it was just for precaution. Luckily the extra insurance was not that much.
I will definitely use them again if I ever need to rent another motor home in the St. Louis area. (Unless I can convince my husband to buy one!)

I would improve the service dept. quality , right now there is none . I had my new camper in there service dept. approx. 3 times for different things one was the gas gauge first time they told me they could not fix it because there was no gas in it ok i can understand that. Took it back with gas in it said they could not fix it because there WAS gas in it .they also taped the gauge back on and told me that's the way it came . The third trip they finally got the gas gauges to work. when it was in there the last time they tried to fix a faulty gray water blade valve they replaced the valve but put the rubber gaskets in wrong ( they where bent in half) had to fix that myself . they also told me they fixed a drip in my fresh water tank NOPE STILL LEAKS . Travers RV is just like ever other company they want to sell you something once that's done they do not care about you at all . I could go on there's more . I WILL NEVER TAKE MY CAMPER BACK TO TRAVERS FOR SERVICE NOR WILL I BUY FROM THEM AGAIN !

We purchased a Jayco Jayflight 267 bhs from Travers a few weeks ago and they went above and beyond for us. This is our first camper and knowing that, they showed us all of the features, gave us great advice and really took the time to get to know us. They were incredibly helpful! We worked with Zach on the purchase and three men in the service room. We head out for our first camping trip this weekend and can't wait to get out there! Each person said they're only a call away, which is something we couldn't appreciate more! If you're looking to buy or even have your camper serviced, I encourage you to check out Travers!

We recently bought a brand new camper that has MULTIPLE cosmetic issues. They kept the camper for weeks and didn't fix the items that were originally pointed out. Here we are STILL dealing with them. The cabinets are peeling, the seams on the wall panels are opening out, screws are coming lose on the fenders and in the shower. Very unhappy with our purchase.

Beware ! I bought a 2014 Thor there with 26,000 miles thinking that would be good with that low miles, wrong. They obviously don't check out there vehicles. when they tried to do a state inspection it kept throwing a code, after some time rhey finally figured out someone straight piped one of the catalytic converters. . 1 1/2 months later, including diagnosis and waiting for the part it's ready to go, wrong again. the jacks dont work right and batteries not charging. another couple weeks waiting on a part to fix it and ready to go, wrong. Leaving town on 250 mile trip and the jacks panel is beeping and warning no power. So stop on the way out of town and they put a charge on it and was told to run the generator to charge the batteries, done, I thought. Get to the rv park, guess what the shore power won't charge the batteries and therefore, no jacks. This problem evidently goes back to day one when they couldn't get the jacks to work right. I should have known then but the sales person lied to me, or didn't know anything about the RV, either way , wrong. Tyler in service has tried to be accommodating but only so much he can do. When i called in this time was told by Andrew that they were too busy and couldn't get it in for a few weeks, and that's to do warranty work. Guess we won't be rving for a while, again. Oh, and black tank won dump either and hasn't even been used, so there's another thing. Seriously thinking about just having this thing repo'd just to get away from it and them. Good luck to all, you've been warned.

We had a little confrontation with this business, or rather our salesperson. We were negotiating a price on a new rv and made the mistake of letting him know we were cash buyers. He immediately insisted that he would not take any offer to his sales manager without $5000 in earnest money.

We have been working with other rv dealers and this is the only one who demanded upfront money like this. Perhaps they're strapped for cash, who knows?

When we politely refused, he became upset and said, "I thought we had a deal." It was a strange experience.

We took our motor home in for repairs, we had an appointment and time frame in which it was to be completed . Instead of finishing the request repairs it was moved to another location off property . ( Their body shop) All three doors where left unlocked . While at this location the catalytic converter was stolen. They offered no help in get the catalytic converter replaced. And then charged us for parts they ordered but ran out of time to but on . They did give us the new part.

We found a Facebook post and purchased a RV using FaceTime and text messaging. The RV was everything our sales person Annie said it was. The purchase went smoothly and perfectly. I would highly recommend them.

Our experience at Travers St. Louis RV can be summed up in one word "FANTASTIC". We made our purchase remotely and our sales consultant, Bob Isenmann, was so helpful and responsive, which made the whole process seamless and enjoyable.
Bob fully understood our wishes and walked us through the purchase. Bob stayed with us through the entire financing process as Brian Pagano handled all the paperwork, remotely.
When we went to St. Louis to pick up our travel trailer, Bob was there to help every step of the way. The technician, Tyler, prepped our trailer and when we arrived, he gave us a thorough orientation. We found Tyler to be very personable and one of the most knowledgeable in the industry. This is our second Winnebago and we learned things we never knew about our first unit. Tyler accommodated all our requests as he set up the hitch for our new trailer and got us back on the road.
Thanks to everyone at Travers St. Louis RV for a thoroughly enjoyable experience.

Pathetic. Took my camper in because at 8 days old it leaked all over. I just received the run around. They just tried to put some coating on and charge me.
Finally took it somewhere else just to find that the slide is bowing. If travers only would have looked for the problem instead of guessing. Absolutely pathetic.
Oh, and don't go calling and asking for management or the owner. They are conveniently never available
I only gave it one star because I had to give it something to post. It's for sure a 0 star kinda company