T-Mobile

Ángel Ávalos is always such a big help to me and my family. He always greets us with a smile and positive energy. He knows what he's doing and makes you feel comfortable. I just bought my iPhone 15 and he made it super easy and explainable for me to understand.

Pesimo servisio no se toman su trabajo en serio
El personal es muy lento estuve en una hora y media de espera

I cannot believe the amount of time these people waisted. I came in a couple days ago to upgrade my iphone 13 with a trade in for the $830 promotion for the iPhone 14. They looked at my iPhone 13 and stated the water damage indicator inside the sim tray was missing so they could not accept the phone. They asked if there where any repairs done to the phone and I said no. The manager told me I would need to take the phone to the Apple Store and get something from them stating the phone had no water damage seeing as the only option they have is the water damage indicator. I did just that. I set up an appointment and took the phone to the Apple Store and had them do a full diagnostics. They mentioned on the "genius bar work authorization" they printed out that there was no water damage indicator in the SIM card tray ( which we already knew) they also stated on the printout that " proposed Resolution: No issued found on the device for any indication of liquid present on the device and the trade in should be full value of the device"
I did exactly what the manager told me to do and took the phone back in with the printout directly from apple like the manager asked for. After reviewing the form he stated that because apple could not find the water damage indicator in the sim tray they could not accept the phone. What was the point of sending me to apple and wasting my time if we already knew this? How was I supposed to know that when I purchased the phone brand new to check the SIM card tray for the water damage indicator? This is absolutely crazy. They are basically forcing me to go to a different company.
The apple rep was trying to get me to do the upgrade there. Only reason I did not was because the promotion is $800 at apple instead of $830. Maybe I should take this as a sign and start shopping around again

I tried signing up for MAGENTA military since they serve active duty and veteran rates. Figured might as well take advantage of an opportunity they offer. Instead of being helpful and informative on the subject, they signed me up for the normal MAGENTA making me believe they signed me up for MAGENTA military. I didn't notice until recently because I had my payments on auto-pay.

I'd like to take a moment to commend the outstanding customer service from Izzy and Erick. I met them at the Cinco de Mayo event a week ago (where they had a booth), and the assistance they provided went above and beyond. At first, Izzy thoroughly explained the process of setting up this new T-Mobile internet system. (I have been wanting to inquire about it, but busyness overcomes.) Thankfully, Izzy stated it's an easy setup and can be done the same day. He even offered to do it for me at my residence (a block away). Izzy and Erick both came through and setup everything in about 15 minutes! I had a slow AT&T internet service, as that is the only option on my side of town. So far, the internet has been great. Thank you, Izzy and Erick, for going the extra mile! And thank you T-Mobile for having associates like them!

I don't know what homeboy is talking about in the last review. I had a great experience the last 2 times I went. I worked with Evelyn B and Marisela R. Both were very nice and helpful. I ordered the new iPhone 13 pro max (iPhone Sux!!, Regret, All about the Note baby, but that's not their fault) They helped me set it up once it came in and as they were Apple enthusiasts showed me tricks on this subpar neanderthal phone. They were very friendly, funny and conversed well. Sorry not sure which one, but they helped set up my dad's new phone by transferring his contacts and photos. That was super nice because my dad really cherishes the photos of his grandchildren. I highly recommend this store and employees....... but not the iPhone. They will see me again if Samsung is smart and brings back a note 22.

Viva la Note!!

Not coming back. I had questions that were unanswered and instead of trying to get the answers they sent me away and became very defensive and spoke to me like I was dumb. I guess a graduate degree isn't enough for a T-Mobile rep to be condescending. Ugghhh don't come here.

Izzy customer service was great! After going to serval T-Mobile he helped us perfect with a payment issue.

Worst place , store manager takes her sweet ass time , they don't even help you , went in for a screen protector and manager took 30min trying to get to my account like for what ?? Worst tmobile experience ever

The girl with curly hair , black and green nails was so unprofessional and rude. I tried asking questions and she kept interrupting me and she has the worst attitude. Didn't even help me. She needs to get trained better as an employee. The guy with the long ass ugly beard and bald ass head had a stank face. Everyone here very rude & unprofessional! Be more nice, positive and helpful next time guys! T-mobile sucks.