South Beach Transport

Only one star because I have to give a star to post a review and at the very least the car was delivered but I wish I had a positive experience to share using this service but unfortunately I have a horror story instead! Using this company's carrier LGL INC. to transport my vehicle from Miami to California was the worst decision ever! I thought they were pricey but as I asked around the $990 quote they gave me was fair in comparison to other companies. So I booked with them my sister used them and had her car dropped off within 5 days from Miami to Cali without any issues so I thought I would have the same experience, but instead I had the opposite! Not only did it take 8 days (past the estimated date of arrival) for my vehicle to arrive the truck driver delivered a total loss vehicle when I gave him a brand new car with a couple of scratches to pick up & deliver to me!? I was livid because the driver said the car was still "driveable"but it had a flat tire and the spare was in the trunk that was smashed in because of whatever rear end collision occurred en route (the story of the accident as reported to me by the driver doesn't really make sense) they claimed the accident was another trucking company's fault and that they would pay for the damages, but I'm here renting a vehicle for work on my credit card because I had to take mine to the shop to get them a quote of the damages to give to the other company that hit their truck although it seems like my car got the most of the damage (which a car safely docked in the bay of a big truck shouldn't have been that damaged) so I'm waiting for a resolution from all this! And I'm an anxious wreck because I have no idea who's going to pay for all these expenses?! Or how this will pan out! But I believe I shouldn't have had to pay the carrier any delivery fee because they did not deliver my car the way I gave it to them! So this is a nightmare and I want people to know that the worst case scenario can and does happen so be very wary when you release your vehicle into the care of these types of companies!!!

Transporter broke my drivers side mirror off during transport. After multiple attempts to contact, the driver called saying he didn't break it "the bolt broke". He snapped it off like nothing and said when I asked him the day of delivery that it's in the truck... "you can just screw it back on".
Really an unfortunate experience that if handled appropriately the situation could've been defused easily.

Plain and simple

1. Mirror was not broke when you took
possession of the vehicle.

2. Upon delivery the mirror was not on the
mirror bracket it was laying on the floor
inside of the truck.

3. When asked to fix it or replace it you tried to
lie and not accept responsibility.

If I could give no stars I would. They called me at 8:34 PM and I have a 2-year-old whom I had just gotten to sleep.

When I spoke with Nelson he became argumentative and told me his company was open until 9 PM so he did not see a problem calling me while he was still open. Then told me that there are companies open 24 hours so he doesn't see why calling me at this hour was any problem. Nelson was completely unprofessional and told me that they have an A with the BBB making it sound like I was wrong because of that rating. Well, they have an A- and hopefully my review put them into the B range.

Needless to say, I won't be using their services and there are too many other services to use one that is run by jerks so I would highly recommend using someone else!

If I could give no stars I would. They called me this morning at 6:58AM-after I answered and told them this was not an acceptable hour to call people they called back again at 7:26am, 7:34am, 7:59am and 11:15am.

When I spoke with Katrina she became argumentative and told me that it's an automated dialing system and that my number is a Minnesota number therefore it was ok to call at those hours. Didn't seem to matter that I requested a quote from California and provided a California zip code. If you're going to be calling early morning from the East Coast you should probably take into account time zone differences and maybe not argue with the person you just woke up and want to do business with.

Needless to say I won't be using their services.

Asked for a quote. I have received TONS of emails after I told them I found a different shipper. My car is already in a different state and still more emails.
Be warned- if you ask for a quote your email will be TRASHED with emails. Borderline harassment full blown poor customer service.

.

When something drips out of your nether region remember its more HONEST then these two gals Nichole and and Natalie at South Beach

Will give you a line of BS and promises but , it not going to happen.

They supposedly scheduled a driver that never shows and I doubt one was ever scheduled, just seem to be a couple trolls w/ a BS URL looking to get haulers off Craigslist.


They state 24/7 support, I guess that would only be to pay them, have a issue they will be out to lunch or leave a VM or be on hold.

Oh yeah, look at there webpage and feedback, hmmmm seems like they give there own feedback.

For folks who ride, I'm past member if NADA Antique Motorcycle Advisory Board Member,, BMWMOA, GWRRA, and HOG.for many many many, many years. I made the mistake of using this site when I ran across a access issue getting a motor scooter, yeah a motor scooter (aging out), semi could not get at due low clearance.

Just a heads up when it smells bad and its not fish or brown its SBT

Need to ship a bike, use UShip %100000 safer and more honest and better bet if you have no problems w/ a large truck use the Federal Company (25 years plus wit them) . Once more can not implore not to even consider this company( SOUTH BEACH BEND OVER)

Want the real story drop me a line if not remember (read below) :

These folks put the SHIT in SHIPPING and the BEND OVER IN TRUST ME

Stay away,

Again just a heads up .

This is the worst transportation company out there; please don't use them if you can help it. I called and spoke with Alan Ortega on Jan 24th to set up the transportation of my car from Sacramento Ca to Albuquerque, NM. I let Alan know that my dates were flexible but my car needed to be picked up NO LATER than Saturday February 4th. Alan kept telling me not to worry and that he "GUARNTEES" that my car will be picked up by that day. I went with that and text on Wednesday Feb 1, 2017 asking him when I was going to hear from the driver because I haven't heard anything, he replied back and said don't worry about it he is lining ever y thing up and I should hear something soon.

I said soon when you haven't told me anything he said just one more day and I would hear something and to trust him and that it was 100% guaranteed that he would have a driver by Saturday February 4th. Friday comes around and there is still nothing, I text him again and said when will I hear something by Saturday morning and he was waiting on a few more trucks to respond. I text him Saturday morning at 7:00am asking him what time the driver was coming and he said oh your leaving today, I thought you needed a driver by Monday the 6th. I then called him to tell him that is not what the contract said and he has known all along what the date was. He then started yelling at me saying it's not his fault, he then told me to leave the keys in the car and he would have the driver come pick it up from where I leave it at. Who in their right mind would do that?

I said why would I I dot that so someone could steal my car? He said I never told him that I needed it by Saturday February 4th and continued to yell at me and said my dates were not flexible. I told him they were, he said that he wasn't at his computer and he couldn't tell me when a truck was coming and that he would look it up on Monday. I told him that didn't help me today because I needed to have my car picked up today. This man was so rude and should not be telling customers that he guarantees something when he can't. He left me stranded when I needed to leave Sacramento, Ca by noon. I ended up calling Steve at All Day Transpiration and he had my car picked up by noon. Do not use this company to transport your car, they don't care about the service they provide.

South Beach Transport and Nicole Cooke are a BAD JOKE! She was very attentive initially but when my vehicle was delivered early and I had no way of getting it then she didn't return any communications. Totally got scammed by this company.

Don't use them!!!! I'm going to do everything in my power to make sure that every outlet available knows of their bad business practices.

Hi David !
This is nhi. I received the car in good condition.
Thank you so much for your biz & giving me a good deal !

Never use this company. I tried to send my car to Florida for an auto auction. They never picked the car up. My history
12-16-2019 quote received
12-18 " We have 3 spots on a truck in your area."
12-18 "Order placed, car pick up on or after 12-26."
12-26" I will give you a 2 hour window."
12-27 "Let me check in with the driver."
12-28 "Heard from driver. They are looking tomorrow. Had a mechanical issue." Sound familiar to anyone?
12-31 "Lets get this out today."
1-2-2020" I am still working on this."

If you call this company for a quote they will answer the call, after that when you need information you get a message they they will call you back in 20 minutes. It wont happen. Needless to say my car never made it to Florida for the auction after I paid $350 entry fee.The auction should have produced a $100,000 check for me.How can you run a business like this. This is not a 5 star company, check with BBB. This company ignores deadlines!!!!

I am so happy I used south beach transport to transport my vehicle to Miami! It was so easy. I am so glad I called them and didn't have to drive my car so far away. I don't know how they brought it here so fast. It was like fashion nova 2 day shipping!