Sonic Drive-In

I stopped by sonic Sunday evening great customer service my carhop Mario was very friendly and helpful would definitely return!!

TRASH!

Update: The business made a comment to my review and also messaged me the same message asking me to reach out by email so they could try to make it right. I did and they never responded. Looks like they just want to give the appearance of addressing customers concerns without actually addressing them.

Ordered the Chocolate covered strawberry shake and it not only looks nothing like advertised but it tastes disgusting with some weird syrup flavor and doesn't even have the chocolate whip which is what made me want it in the first place. I am angry! I just got out of surgery and came here for the shake to help with the throat discomfort from being intubated, I can't even drink this disgusting shake. literally threw money in the garbage with this purchase. Never ordering from here again!

L Sonc. Missing burger and footlong. Also waited an absurd amount of time to get my food

I guess that's what I get for going to sonc

The food and shakes are good but for a fast food restaurant they are not fast. I came from a coffee shop so decided to walk over and ordered. I pushed their button, but the walk-up button did not work. Then, I decided to walk back to my car to go to the car port. Pressed the button and waited 10 minutes, and no one answered to take my order. I finally decided to go through the drive-through and was finally able to place my order.

They were out of one of their specials, so I couldn't get my full order. Once the food was received, I was told there was no cheese sauce for my pretzel twist, and when I got home and looked at my order, I was missing an order of tots.

I recommend looking at your order before leaving. The service was good but took way too long to order. I hope the restaurant will consider hiring more people or giving more hours so the service time will decrease in the future.

Had an awful experience in January 2024. Sonic rep asked me to email a specific email address to give more information regarding my experience and for a gift card. 3 months later and still no response. Attempted to give it another shot and this time, no one answered the drive in call and no one was available at drive thru window with the sun still out.

I placed my online order on my personal Door Dash App Account for dinner time meal for Thursday, August 24, 2023. This Door Dash order was delivered to me by Enrique at 7:47 p.m. at my home and he handed me my online order.

I ordered one Crispy Chicken Sandwich Combo Meal. The price was $16.19. This combination meal included one medium size tater tots and I chose one large size Sprite Soft Drink. I was also able to choose the kinds of dipping sauces I want to dip my tots into. So I selected 2 BBQ Dipping Sauces and 2 Ketchup Packets. These condiments were no charge to me.
I also wanted to order one of their SONIC Ice cream Blasts. It was my first time ordering their ice cream treats. I ordered one medium size vanilla blast that included the Oreo Cookie pieces. I added their sliced strawberries for an added charge of 98 cents. The price was $9.51.

My Subtotal was $25.70. The delivery fee is usually $4.99 but I spent a minimum order of over $12.00 so since I am a current Dash Pass Member I saved this $4.99 and I received FREE Delivery from Door Dash. That's an awesome deal!
The service fee was $3.86 but it was reduced to $1.29. The estimated tax was $2.12. The dasher tip kept reverting over to $7.50 but I said no that tip isn't affordable for me so I pushed this tip amount down to $5.50. It was like this button has a mind of his own. It's my decision ti make on my affordability not this Door Dash website. I reduced the dasher tip amount down to $5.50. These tips are getting really expensive for me to pay and it does increase my bill. My total bill was $34.61. My Door Dash order arrived on time and I was able to track my online order on my Door Dash App and see a map and the exact pick up time Enrique us picking up my order from the Sonic Drive-In and also when he is heading to my house in delivering my online order to my house. This is a great feature for me to always be able to monitor all of my Door Dash orders to make sure my my orders will arrive on time and to my house.

When Enrique handed me my Door Dash order at my front door at 7:47 p.m. he gave me one medium size brown bag and one drink carrier with the one large size Sprite Soft Drink and one medium size SONIC Blast. I took my order inside my house and locked my front door.
I unpacked my food items in this brown bag and I noticed that these 4 sauces which was the 2 BBQ Dipping Sauces and the 2 Ketchup Packets that I ordered on the Sonic Drive-In was Missing from my order and there was also No Napkins inside thus brown bag. I realized their employee who packed up my order tonight is not s detailed oriented person. That person should have double checked my order before giving my order to Enrique this Dasher delivery driver. There was also No Napkins inside thus brown delivery bag. I have always received a lot of napkins from other restaurants I have ordered from. Again , there is no attention to details from this Sonic Drive-In.
My job as a Yelp Elite 2023 Status Reviewer is very difficult for me sometimes because, I have to be very honest in writing my reviews but I also at the same time, I don't enjoy giving a business a lower rating on Yelp. Also I am writing my reviews on a non-paid basis. Everything is harder. I had to be very honest and I had to drop down my rating to a 3 star review which is an okay rating.
After I unpacked my food items, I placed this Crispy Chicken Sandwich and these Tater Tots on separate plates and I re-heated each of these these plates into my microwave oven for a few minutes. I also placed this Sprite Soft Drink on my dining room table. I placed this SONIC BLAST Vanilla Ice cream drink into the freezer while I was getting ready
to eat my dinner meal.

This Crispy Chicken Sandwich is breaded and deep fried in a cooker and includes 2 dill pickle slices and the condiment is mayonnaise spread inside the top brioche bun.

I looked inside this Crispy Chicken Sandwich bun and I noticed the Chicken Patty is overcooked and was a darker brown color. When I took bites of this Crispy Chicken Sandwich this chicken meat patty was hard texture and the meat tasted dry from being sitting in their fryer too long.

But I still ate this chicken breast sandwich because I paid for it and I was hungry. My rating is a (2) it could have been better. The Tater Tots were crispy and these tots were delicious. My Rating is (5) - Excellent.

There was 5 Missing things from my online Door Dash Order. Missing 2 BBQ Sauce Dipping Sauces, 2 missing Ketchup Packets and there wasn't any napkins with my order. My rating is (1) Poor Rating.

I am being very generous giving my review 3 Stars. Okay.
There are no excuses for forgetting to not give a customer they're required sauces and not putting napkins inside a customer's delivery bag. These things are even though a minor issue it's important to me as they're customer because it tells me this restaurant their employees does not care about me. These (5 missing items), it speaks volumes to me.

As usual, a decision to go here ends up being a mistake. If you do decide to go here, check your order before you leave! They never fail to give us wrong items or not give us items we actually ordered and paid for. How hard can it be? It wasn't crowded, we placed a mobile oder, literally had to wait 30 minutes for it, and it was still messed up. Because I didn't take my own advice, I didn't check until I got home and had to drive back! So ridiculous!

This review is a reminder to myself that the food is not worth it! I'm discouraged with the $10 I spent here for the French fries and onion rings. The French fries were not fresh and very telling that it sat there for a while. They were not crisp and not even hot. Compared to the onion rings, I could tell the difference. The onion rings had no flavor, and the onion pulls right out of the batter.

The other $5 were spent on two large drinks, which was the main reason for stopping here. I ordered unsweetened iced tea, add real strabwrry fruit. It's what I wanted, but keep in mind the strawberry will get stuck in the straw, which makes it hard to sip. My boyfriend ordered the real lemonade, add blackberry flavor. It was too sweet to our liking, but got better once the ice diluted the drink.

The workers are young, and I appreciated that the one girl serving food apologized for us waiting quite some time to get us our food (why I'm giving it 2 stars instead of 1). Was that the reason why our fries were cold? Should we have expected fresh fries if we waited so long for our drinks and snacks? I'll never know because I'd rather spend my money elsewhere..

BTW, no customers inside the restaurant. Order by drive-thru, pull up service, or walk up. Press the button on the menu to order, and you'll be greeted by a real person.

I didn't get food at this time. The reason for the review is that the wait for the food took sooooo long. We went through the drive thru thinking it would be faster. It wasn't. It took at least 10 minutes to get the food, which is the longest I ever had to wait for fast food or a drive thru.

Messed up the order twice. This is the second time the same person has taken and given us order wrong. Food overall was good.