Sol Y Luna Spa

My thoughts for getting brazillian sugaring?
Well Beauty is Pain ladies lol ... but its all worth it. Alison is amazing, funny, lovely and entertaining lady! totally recommend her for those who are searching for someone who has been really doing this for a long period of time. She honestly talks to you till your appointment ends just to make you feel comfortable. This lady takes them all off and she does threading after or whatever extra that needs a little care and taken off. I usually come to see her every month or try to LOL. Never went to anyone else, WAS a current customer of European wax center but when I found Alison, I stayed one of her loyal clients . I want my moneys worth, and she does a GREAT job at it.

Great spot for sugar hair removal! Alison does an amazing job! Another huge plus that they have a nail salon here- saved myself time and also got a chrome gel mani and regular pedicure.

The owners & employees of this salon are really nice, welcoming, & pleasant, but unfortunately the quality of work done on my nails was pretty disappointing. I came for a gel manicure application & removal. For some personal background context, I've been hesitant about getting gel because I didnt want to thin out my nails like how I have in the past. Gel mani was $40.

1. Gel removal - As I was picking out my nail color, the employee started sanding down my nails with an electrical handheld buffing device (awesome multitasking, but I quickly learned this was not the ideal method. I told her my concern about my nails becoming thin & I asked about the safest way to remove gel. She proceeded to tell me that sanding down the nails was safe & much quicker than soaking nails. When she was done, I clearly saw how my nails were evenly sanded down :(

2. Gel polish - the gel polish application was fine, not much complaint here. The employee was very careful & diligent with the application.

3. Retainment - in just a couple days, I noticed the corners of my gel starting to lift, but what really upset me the most was how bendy my nails were bc they were so thin. In just 4 days, my nails started to break & this was my biggest concern. I'm pretty sad that now I probably have to care for my nails to grow strong. Now I'm skeptical about getting gel on my nails until I find a reliable, trusting salon.

This salon is beautiful & clean inside, workers are extremely sweet, and maybe my experience was a one-off, but I think this salon is more well-known for their waxing service.

I recently decided to treat myself to a gel manicure and regular pedicure on a monthly basis. Sol Y Luna is walking distance from my home, so I thought I'd give this place a try. Per their website, they only do nails Wednesday through Sunday, so I sent a text for a Wednesday appointment. Apparently, they no longer do nails on Wednesdays, so they convinced me to come in for an appointment that evening instead. I shuffled my schedule around so I could make it in for the gel manicure and classic pedicure ($65).
I came in with the salon completely empty and three employees sitting around. As I was selecting my colors, I showed one of the staff a simple design I wanted: just two simple brush strokes across the nail. All of a sudden, all three staff members swarmed around me. One of them started telling me that, oh no, they don't do design there. She claimed that only salons that do acrylics do design (not true) and that it's only so they can squeeze more money out of me (paying a little extra was not an issue for me). She went on and on about this. Then, she said she probably COULD do it, but she doesn't have time! She has so many customers to tend to! Again, the salon was completely empty except for myself and the staff. The entire "lecture" was uncomfortable and I was spoken to as if I were a child.
Not wanting to argue, and since I was already there, I chose a simple pink for my manicure and a burgundy/chocolate color for my pedicure. The lady began working on my nails, sanding down the existing gel manicure I had (which was beautifully done overseas). The gel application process was lengthy, which made it seem as if she was being extra detailed and thorough. Unfortunately, the end result was a lumpy, uneven application. My pinky was also cut. The pedicure, in the meantime, consisted of lukewarm water. I asked the nail technician to not cut down my toenails too much as it's really uncomfortable when wearing closed-toe shoes. He cut down my nails as short as they can possibly go AND my big toe was extremely uneven. The lady who had lectured me took over after that and she tried cutting it down further to even it out, which was extremely painful so I told her to stop and leave it. She took her time painting my toes with three coats of polish. Before I could even move out of my chair when instructed, the polish smudged. It was closing time, so I was worried they'd try to send me home with the ruined polish. Instead, after some thinking, she said they'd have to start all over and quickly removed the polish, and convinced me to get gel on my toes, too, at no extra charge. I wanted a similar dark color, but she insisted I just get the pink used on my hands so it would take less coats and I'd be done faster. Wanting to go home, I agreed. The gel application on my toes ended up looking much better than on my hands. I paid, tipped, and left.
Just days later, the manicure started to lift on the sides of my nails. As my nails started growing out, the lumpy application was more obvious. Finally, a week and a half later, a huge chunk of gel polish has lifted and broken off of my nail. I'm not rough on my hands and have had regular manicures last longer than this.
My experience at Sol Y Luna was poor and I would not go back. The work is mediocre and the treatment I received was not pleasant.

This place is awesome! I called in day of and was able to schedule an appointment with no wait time. The spa is clean, pretty, and it's easy to find parking.

The ladies who did my mani/pedi were so nice and took their time. I will definitely be coming back here!

Allison is amazing at what she does and she's quick at it so it doesn't hurt. First time here and definitely coming back for her again to help me out. Ask questions if you have any because she knows how to make you feel comfortable but still getting the job done.

Definitely worth the money and definitely coming back here!

I stumbled across Allison by chance, I was searching to get some waxing done and am from out of town. I first landed on a European wax center booked an appt and had an awful taste in my mouth...my intuition was telling me to look harder you will find the right one, Allison magically appeared on google maps, called the number and Allison answered, first thing I hear "how did you get this number" BOOM, I knew I struck gold from the get go.

Arriving at the spa Allison made sure I was comfortable and taken care of. Her technique and skill for waxing is UNMATCHED.

I'm from LA, I will be coming specifically back to NorCal to see Allison when I'm due.

I highly recommend Allison. Cannot say that any more clear. THIS is your lucky day, she is that goos.

Took my boyfriend and I to get a sugar waxing for the first time for him and the first time for me in 4 years of having a sugaring hair removal session.

Firstly I will say that the salon and staff itself are lovely. The sugaring / waxing service itself is done inside of a clean room that's inside the nail salon itself.

All of the staff are kind, friendly, and lovely people including the woman who did my sugaring.

HOWEVER.

The sugaring/waxing service itself was far below acceptable.

Firstly I've had sugaring done multiple times in different countries over the course of 3 years (Canada, Australia, UK, and the US) and have never heard of a sugaring session where wax is used intermittently in-between--.

The woman who did my and my boyfriend's sugar/wax was very nice and friendly however also quite pushy on the idea of getting the hair removal job done to perfection with no awareness of how the client might be doing in the process and whether to choose wisely on putting someone through a horrible painful experience or "getting the job done right and completely hairless" to get paid / maintain a good review.

My partner ,who went first, came out with a very different energy of frustration and pain than when he went him. At first I assumed that it was the normal "first time - I don't know what to make of this experience for me".

I later found that his skin at the base of his pubic mound meeting his genitalia had been ripped and a small piece of skin hung from the tear made from the method of wax being used instead of the requested sugar only.

Also my partner had requested to not have his testicles waxed and the service was still performed anyway which left rash on his testicular skin and inflammation in that area.

I think if your customer is bawling on your table from pain of you using a wax that was specifically asked multiple times not to be used would be enough red flag for you to choose to stop the service and comprise on the final price (like full refund or 50% discount for a discontinued service due to causing the customer pain and skin tearing)

My partner and I have a pretty high pain tolerance (we have tattoos) and had specifically asked to only have sugar used on us both. I had especially emphasized that only sugar be used on my vagina as my skin is sensitive to wax and my skin will break easily if used (which happened as a result of her dismissing my repeated request)

I had also consented and reassured the woman before we started that I am satisfied with the paying the full rate even if final result maybe not being 100% hairless to avoid any skin damage and unnecessary pain as both my partner (first time hair removal customer and myself - long time returning hair removal customer) couldn't get all the hair off our private areas with the sugaring paste only. We completely ok with this.

HOWEVER Both our sessions with the request for sugar was completely ignored.

As my session carried on wax was introduced to the inner sensitive parts of my vagina and resulted in me being inflamed from the wax, on top of which broken skin and me bawling from the repetitive pain and poor customer service often specifically request being ignored.

I had to end the session early from being in so much pain and crying from the technique used with using intermittent wax instead of the complete service being sugar wax.

After having to make my stance on not finishing the wax service very clear, i put my clothes on to meet my partner in the lobby who knew exactly the pain I had just felt & vice versa. We paid and even tipped her as the county of SF will be going into severe shutdown tonight onwards and we didn't want to leave her empty handed and because she genuinely was very nice just poor professionalism in being aware and accommodating of the client's discomfort and boundaries, we will not be returning for this service here again.

IF YOU ARE LOOKING FOR A SUGARING HAIR REMOVAL ONLY PLEASE CHOOSE A DIFFERENT SERVICE PROVIDER THAT SPECIALIZES IN SUGAR HAIR REMOVAL ONLY.

I was heavily disappointed in this experience afterwards and even more so for my partner as it was his first time and now has a small tear & severe inflammation on his genitalia as a result.

As far as the rest of the salon goes, it truly is a lovely salon. Clean, affordable rates on services and very friendly staff. Would probably go back for a mani/pedi but never again for a hair removal service.

This experience had us seek laser hair removal as a permanent hair removal solution.

I would attach photos of our damages but the placement of damages is not suitable for Yelp.

My new favorite spot! Allison and Henry are great, always welcoming and always making sure customers leave happy.

Tina is my fave nail girl by far. I found this gem after living in the neighborhood for over a year and glad I did. Organic products, high quality gels and selections. It's hard finding a place that provides service and quality these days and Sol Y Luna Spa does.

My nails typically last me 3-5 weeks and occasionally we get goodies while waiting on our nails curing :) thanks team!

After visiting several sub-par nail salons, I found this gem in my neighborhood less than a year ago and have been coming here ever since! Henry and Allison are always so welcoming and make you feel at home.

Tina always does my gel manicure and she does an amazing job! She's very meticulous and a perfectionist which I really appreciate. I always walk out extremely happy with my new mani and pedi. Not to mention that the polish lasts forever before any signs of chipping!