Sofitel New York

I stayed here for my first time in New York. It's right off of time square and a ton of bars and restaurants. As soon as you walk in you can see the lobby is beautiful and the staff is so helpful across their whole team. Every time we needed to talk to the front desk, Mage and Felix were so sweet and made our reservations so easy to check in and out. The doormen Elvis, Ethiel, and Vernon had helpful suggestions whenever we set out for our day. The bartender Lavinot was also very interesting and hung out with us while we waited for our room to be ready. Overall a great trip!

When you walk inside the lobby is so pretty and clean, the people working to get your bags, to check you in are so friendly and nice, even the bartender David is awesome ,& very friendly
The reason I'm giving 3 star is because the room is very old, carpet is dirty, the put a layer of some soft like duvet on top of the mattress, just so happened that I could see part of the dirty mattress, the filling had a dark spot like there was a water leak or something
The towels are very old, some had yellow stains on them we had to ask for new set of towels, good thing I had flushable wet towels cuz the toilet paper is the cheapest you can get, my thing is if you are asking for $300-$400 a night provide that , I don't want to pay $300 a night and feel like I'm staying at a motel and not a hotel. People talk about Sofitel saying omg it's such a nice clean hotel I didn't have that experience and the only reason I gave 3 star is bc of people who work there
If it wasn't for them I would give 0 star

Staff are so super rude, especially the restaurant waiter.

Plus the rooms are outdated, the hotel is super dark.

We were able to book a king room for Labor Day weekend for a very reasonable price, and we had a lovely stay. The hotel is conveniently located between Fifth Avenue and Bryant Park.

The room was quite large and comfortable for Manhattan hotel rooms. The lobby was beautiful, the facilities were nice, and the service was great. We asked for extra towels, and room service immediately responded.

Giving 2 stars because upon arrival it's a beautiful lobby it smells nice, the team were very welcoming and helpful. Definitely did not expect the room I got, for one it gave motel vibes I slept very uncomfortable it was dirty, outdated and wallpaper was unsticking. The deposit fee for a pet is ridiculous and it should be a one set price not 2, 500 dollars deposit fee on top of 260 deposit room fee is a bit much and I wouldn't have minded if I would have actually liked and enjoyed the room I stayed in. For this I prefer the standard 10 times better where even my dog is welcomed like the princess she is, my dog had a bed and food bowl of her own there and I wasn't even charged a separate pet fee. Waste of 400 dollars never again

This hotel is definitely not a 4 star hotel. I've stayed at Marriott and Hyatt properties cleaner than this. For starters the shower had hair in it, the staff acts as if you're bothering them. I'm sure they aren't up to par with Covid cleaning measures. Then they don't answer the phone, my anxiety was going crazy about the hair in the shower which is so disgusting. This hotel gives the Sofitel brand and incredibly bad name, it pales in comparison to its Beverly Hills property, leaving much to be desired. There is a plethora of hotels to stay at in the city, choose wisely because this outdated poor excuse of a luxury hotel is far from it. To add insult to injury Darren was arrogant and extremely rude he did nothing to assist with the matter and refused to give me the general manager or regional managers information. This entire staff gives the brand a bad look. The also overcharged my card twice this has been a nightmare.

Nice, particularly if you want to be close to Grand Central. Nice block between 5th and 6th. Almost adjacent to the Harvard Club. Small footprint but high (30 stories) means fairly intimate feel in pretty big hotel. Food is limited - dinner stops at 930 and resto is closed for lunch. I frequented the nearby The Red Flame diner for basic bfast and lunch and it was cheap and good enough. High rooms have nice but not amazing views (I was north facing on 26)

Very nice rooms, incredibly comfortable beds. Even better service. Truly exceptional. Friendly and quick. I will definitely make this my preferred hotel in NYC.

I showed up at 9pm and their was a long line. The staff was arguing with their customers. I was surprised at how low class they sounded given the cost we paid for the room. Once it was my turn, I was told that although I had a reservation, their were no rooms available. I have never experienced such a disorganized and rude establishment. I will never stay nor recommend this hotel.

This place has gone way down hill.
Restaurant closed with no plan to reopen. No bar, no coffee in hotel. They say they will be happy to send a coffee maker to your room. NYC is easy to go out/ get delivery, but hotel restaurants/bars/coffee are a thing. And strange to see more than a two star hotel with no option for coffee or anything inside hotel. Overall looks dated, feels like it will be closed soon.