COVID-19 Updates
"Because of the current public health situation, this SmileShop is temporarily closed. We feel it's the best way to keep our customers and team members safe and healthy at this time.Don't want to wait? Get started today with an at-home impression kit, free with rebate. Shi…"
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Posted on May 4, 2020
Review Highlights
“Naja was super helpful in explaining what was to come next and how to use everything properly.” in 4 reviews
“Elizabeth was great. Very nice and thorough from the beginning.” in 2 reviews
“I sat there with Amanda who was so personable and friendly she made me feel super comfortable!” in 2 reviews
Location & Hours
Amenities
About the Business
Business owner information
Smile D.
Business Owner
The first step to getting a straighter smile for up to 60% less with SmileDirectClub is by ordering adoctor-prescribed, easy-to-use at home impression kit. We make a 3D image of your teeth to see exactly what's going on and align your smile. Your 3D smile is reviewed through remote teledentistry by a licensed dentist or orthodontist, who will guide your new smile from beginning to end - with an average treatment plan of 4-6 months. While SmileDirectClub removes the hassle of in-office visits, we work with a network of 250 licensed dentists and orthodontists to give you the peace of mind of professional treatment. Your SmileDirectClub-affiliated, licensed dentist or orthodontist reviews your photos, your medical history, and the 3D image of your smile before building your custom smile plan. And our Customer Care specialists are available by phone, email, chat, and social media to answer any questions you might have. So while the entire SmileDirectClub process can be done from the comfort of your home, you're never alone. We'll send you a preview of your new smile and begin production of your BPA-free clear aligners, as unique to you as a fingerprint. We then deliver your clear braces right to your doorstep allowing you to conveniently straighten teeth at home. We also send you our bright on™ premium teeth whitening so you can show off those pearly whites. Say goodbye to brackets and wires and hello to a smile you'll love with SmileDirectClub.…
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Recommended Reviews
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- Khadija C.Hempstead, NY0 friends4 reviews
10/24/2018Naja was super sweet and helpful today. She answered all of my questions before i even said anything. I am super excited for my invisaligns

Comment from Emily W. of Smile Direct Club
Business Manager
12/10/2018Thank you again for taking the time to share a review! We truly appreciate the support.
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- Guido F.Brooklyn, NY0 friends46 reviews155 photos
3/25/2019I had an appointment at this location in Long Island, I usually go to the one in Manhattan(Harlem); I have to say: that Amanda the manager/supervisor, sent me a text prior to my appointment and I was seen by Sahar, they were awesome and extremely professional and very nice, they saw and understood my issues. Thanx for the great experience, I give u guys 5 STARS

Comment from Jeffrey V. of Smile Direct Club
Business Customer Service
3/25/2019This is what we like to see! Thank you so much for sharing.
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- Alexa B.Miami Beach, FL119 friends3 reviews
11/2/2018I have been having issues with spacing in my teeth for a while now. I saw an add for smile direct club on Instagram and decided to take action. I scheduled a 3D scan at their office and it was quick and painless. I was signed in and and was helped promptly after that. The whole experience took about 30 minutes. Naja was super helpful in explaining what was to come next and how to use everything properly. If you want to get your smile fixed i would definitely recommend Smile direct club

Comment from Jeffrey V. of Smile Direct Club
Business Customer Service
12/4/2018Alexa, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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- Kiana T.FLUSHING, NY1 friend62 reviews2 photos
12/23/2018Elizabeth was great. Very nice and thorough from the beginning. I am excited to start this journey with smiledirect and she has made the start of the journey easy. From the painless and easy scan to explaining the process and her own journey. Can't wait for 2019!

Comment from Emily W. of Smile Direct Club
Business Manager
12/24/2018This is why we do what we do. Thank you for the feedback!
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- Ashanti A.Jamaica, NY65 friends2 reviews3 photos
9/25/2018Awesome experience!!!! The staff is very dedicated to meeting all your needs. The dental assistant Naja that I had made me feel very comfortable and excited for my new journey.......
- Lateisha C.Westbury, NY0 friends2 reviews2 photos
1/10/2019I had a quick and easy 3D scan of my teeth done a few days ago. I was helped by Naja who was extremely informative and made the entire process really smooth. She answered all of my questions and waived the price of my first retainers for me ! I have not began my journey yet but I'm really excited !!

Comment from Emily W. of Smile Direct Club
Business Manager
1/14/2019Lateisha, we love seeing this!
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- Bone K.Queens, NY180 friends2 reviews
9/1/2018Had my appointment this morning. Naja was informative and personable. I am excited for this affordable transformation and looking forward to the progress.
- Helen B.Hicksville, Hicksville, NY0 friends5 reviews
4/19/2019Fabulous experience! The staff, especially Alek, was great. Very informative and easy going. Definitely recommend them!

Comment from Jeffrey V. of Smile Direct Club
Business Customer Service
4/19/2019Helen, we're so glad that we were able to go above and beyond your expectations!
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- Alison S.Manhattan, New York, NY0 friends9 reviews
9/23/2018It was my first time visiting this location. The directions they sent me via text were extremely helpful and lead me exactly where I needed to go. I sat in a small room with 2 other people. They were called and I had to wait. I sat there with Amanda who was so personable and friendly she made me feel super comfortable! Elizabeth then came to get me to go into another room. This is where she scanned my teeth and took pictures. She was very professional, she knew what she was doing, and answered any questions I had! Everything was smooth, informative and quick!
- Rosy M.Queens, NY0 friends5 reviews
12/4/2018Smile direct club deleted my last post! Claiming I did not attend a certain location. I have attended at least 3 locations by now. Most of the people that work in the offices are nice. They are not the problem! When any issues arise and you call the company they pretend to be concerned! They always tell you they are working hard! They use the line how can we make you smile! When I comes down to getting your teeth straightened that's another story. If your aligners ever break they take forever to send you a replacement. My treatment was a mess from the start. I was told my treatment would last 7 months. Then I only received aligners for 6 months. They claimed it has been an error on there part but only after I called a million times to inquire. I had two refinements so far! The second time I went to my appointment my aligners were never made! I kept calling and the automated service would lie and say your aligners are on the way! Yeah that was in August! I received nothing. Then in October I demanded to speak to a boss and was told that they were so sorry! I was asked to return to the Uniondale location in order to get my refinement done. When I got there I was asked to fill out some forms by the person in charge and I did. Then I was seen by a very nice lady who scanned my teeth. I was promised my aligners would come in two weeks. Of course I should've known better! I had to call twice to find out what happened. They tried to blame me again stating I hadn't signed the very papers I signed in the office that day! What a shock the documents were lost and never filed properly! I had to resign them via email! My aligners did not come in two weeks! I received them yesterday! A treatment that was supposed to last 7 months and we are going on a year and five months. I'm hoping this time I will really be done in 3 months. But honestly it's not worth the hassle and all the lies! I had to call them so many times! They are very efficient at charging you and blaming you for their errors! My sisters unfortunately used smile direct as well and had the same issues as me. So no I don't recommend them! They only care about your money! Just save yourself the headache and aggravation and go to the orthodontist! Smile direct club will probably delete this again! Hope I save some of you from this awful company! I will continue to write these reviews because people should know the truth.

Comment from Emily W. of Smile Direct Club
Business Manager
12/5/2018Hi Rosy. Thanks for leaving a review. We do not have control over which reviews Yelp removes, but we're happy to help you with any issues that you're having. I'm sending you a DM to see how we can help. Best, Emily
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- Kelsey K.Freeport, NY0 friends1 review
7/10/2018First to ReviewToday I went to the smile direct club in Uniondale. I was very skeptical about going and trying it. However I had such an amazing experience once I got there! The staff was extremely helpful and nice. It was very convenient to get to! I put it off for so long because I was skeptical and it was so far away. However after watching some YouTube videos on people who have done it and the close proximity of their new office I couldn't resist. It's crazy to see how messed up your teeth really are when you see the 3d rendering. The process to get the images was extremely easy. I can't wait to get the aligners and really start this process!!!
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