Shinola

Ok ya they have some nice watches but how many people know they serve the best mocha in AA? Check out the cafe downstairs amigos...

I got a normal chai and my husband got a dirty one. It was so delicious. The shop is such a good idea this lounge speakeasy feel. I would definitely go again.

So very pleased with the service I received here, many many thanks to Jack M. Jack went above and beyond to help me. This is a great store and they are very lucky to have Jack as their employee! Thank again Jack for all your help...

Cafe in the basement is an interesting atmosphere; It would definitely apply to some but not everyone. The music choice is also a little odd. Service wasn't the best (We weren't aware of the one purchase per customer rule until an hour into our stay; they came and informed us specifically which was a little odd)

I was unaware of the existence of this hidden gem. It is located in the basement of the store. The vibe is very hip and chill. It has a minimalist, industrial aesthetic and is very dimly lit. It was a great place for intimate chatting. We had cappuccino and iced Traverse City cherry herbal tea. I will definitely be back!

Shinola Café ~ One of the very few excellent quality places, food or drink-wise, that ann arbor has to offer!

In my expert opinion ;) the espresso beverages are thee best in ann arbor! Especially, using StoveTop roaster's beans ~ theee best roasted beans I've ever had in a2 by far!!!

Service and knowledge is just wonderful and always * always * always consistent! The only negative I could possibly give, is simply being out of my way. However, this is a positive, because I really appreciate them even more when I do go out of my way just for Shinola's cortado, and a moment away, into a peaceful unique setting/atmosphere.

So, Thank You!! very much for making ann arbor a more enjoyable experience with your café, Shinola! Oh, and your space pen, lol.

We've purchased items from this specific Shinola store a few times now. I regularly purchase their monogrammed notebooks as work notebooks. But, this review is to specifically praise Andi and Paige's fantastic customer service.

I looked at a few watches for myself while getting a notebook & Andi was kind enough to send an email after with photos of the ones I liked! From there that opened up a seamless connection for me to make a future purchase! A few months later, I emailed back because I wanted to buy a birthday gift for my spouse.

Paige was super responsive to my requests and after some texts & calls, she shipped a beautifully wrapped present to our door! All the details were just right.

Thanks for the fantastic customer service!

Great spot top 5 go to stops in Ann Abor. Not to mention amazing quality products across the board. Ps. They have a coffee bar in the basement

Like the store overall but bought a watch for my wife that has stopped countless times. They keep fixing it and even replaced the entire movement during the latest service, but clearly it is a lemon that needs to be replaced with a new watch. Wish me luck.

Don't bother coming here to hang out and do work. Every place has a policy where you buy a drink to use the space which I understand. However, their wifi is horrible, which they don't mention. So, as I was sitting, trying to connect the wifi to my computer before I made a decision on whether I stay and buy anything, the unwelcoming and hostile barista approached me and urged me to purchase something. I told him I couldn't connect my computer and I was going to leave, but he wouldn't let me leave without buying something. Crazy. The group I was with, that had already purchased something, urged him that he was being out of pocket but he refused to compromise.

I do like the watches and other items they sell here, but there is just something a little off about this store. I don't know exactly what it is, but for such a high-end leather goods and watch retailer that claims to have exquisite craftsmanship, their customer service is terrible.

They put off such attitude that I have no desire to spend my money here. Do I appreciate the attention to small details put into their watches and the fact that the company was founded in Detroit? I do. Do I appreciate their apathetic service and overblown pricing scheme for items that are nice, but not quite nice enough to justify the price of it all? No.

The salespeople walk around in a fog and pay no heed to anyone needing assistance. I suppose they must not get paid commission because they truly don't seem to care if anyone buys anything or not. It's a disrespectful attitude and pretty snobby for salespeople who probably can't afford the luxury lifestyle brand that Shinola is, while their customers can, like myself. However, if I'm going to go out of my way to drive here and spend my money on Shinola products, I would expect a higher modicum of service. It just isn't found here. It's like they weren't even trying.

During a recent visit here, I was interested in a few watches- I am a collector of both luxury and vintage watches, which unnerves my wife to no ends- so I naturally was eager to check out a few pieces. My wife looked over some of the handbags while looked at watches. Other customers milled about for awhile, none receiving a lick of customer service. There were clearly at least two salespeople standing in the back of the store chatting with each other with coffee in their hands, blatantly ignoring any customers in the background. It was obvious they knew people needed assistance or were willing to shell out big bucks on Shinola that day, but instead, they just kept to themselves, chatting over coffee. That was the epitome of both rude and apathetic.

We turned around and left. They was nothing that impressive that would keep us in the shop at that point. We hightailed it out of there, with at least two other customers trailing behind us. I assume they were as put off by the whole experience as I was.

The store looked from the outside, but the reality of it once we stepped inside was incredibly lackluster. Everything seemed well organized, but it looked more like a demo or display instead of a retail store. Everything about it had a standoffish approach and I wasn't feeling it.

It's unfortunate because the products are nice, but there are plenty of luxury lifestyle brands out there at equal quality and competitive price points where the shopping experience is more pleasant and customer service-based. If I'm going to shell out that kind of money, I expect more than just the name Shinola attached. As for me, I prefer my Longines watches. It's well-crafted quality and design for the same money.