Sherwood South Animal Hospital

Such nice and friendly staff and our Dr was wonderful !!!! My girl went through her surgery and was well taken care of. It was such a relief

I have a very reactive dog that does not do well at the vet. Sherwood South provides excellent care despite my dogs reactivity and fear. They are patient with him during in person visits and have provided care through videos and phone calls when in person visits would freak him out too much. Dr. Ward has been especially helpful with this.

Sherwood South provided care when my oldest dog had cancer and was available 24/7 via phone when I had questions. I called several times over absolutely nothing because I was scared and knew we were close to the end, and they never made me feel bad about calling. They were kind and professional all the way till the end.

I have also taken my cat to be seen by them, and their level of care is better than many human doctors I've seen.

The front desk staff is polite and professional as well. They are not the most budget friendly vet, but I think you often get what you pay for in regards to animal care.

Dr. Crystal treated a botfly infestation in my cat in less than 30 minutes very late on a Saturday night. Both the staff and the doctor were very empathetic and helpful. We are so grateful.

I will never be able to convey how much I don't recommend this place. The receptionist alone managed to take the worst day of my life even worse just over the phone. She was utterly vile. She was condescending and downright disrespectful with every question that I had. My cat was suffering and dying in my arms. And all she could say was to take him elsewhere if we couldn't wait the 3 hours she said it would take. I don't expect anyone to bend over backwards, but a little empathy when dealing with people in crisis goes a long way. And she has none. I'm not sure who hired her, but she has no business working with the public. I can't attest to the vets or anyone else because she alone was the reason we decided to drive close to an hour away to handle his end of life care. If this were my business, I wouldn't be proud of it after the way that she handles things. I hope she has the day that she deserves, and that anyone reading this will consider Cypress Lake animal hospital in place of sherwood south. The people were infinitely more compassionate and didn't speak to me like I was a petulant child for asking questions.

Last night we brought one of my very best friends (of 10+ years) here after she collapsed in our kitchen because our regular vet doesn't have emergency hours. We weren't sure if it was the end for her or not. They loaded her up on a gurney and took her back to assess her. Several minutes later the girl at the desk asked me to pay $300 upfront to "stabilize" my dog and as a nurse I wanted to know what that meant - what was wrong and what were they treating. I paid even though the girl couldn't tell me specifically what was happening to my dog, only that it was urgent and that they would refund me if they didn't need it all. I asked if my dog was going to die because why would we pay to stabilize her if she was just going to die? It was frustrating. I was pretty distraught. They moved us to an exam room where we continued to wait.

When they ran out of money, a vet finally came in and explained that they'd needed the money to do more thorough assessments - an ultrasound, fluid aspiration from her lungs (blood), had obtained venous access, and had started treatment with IV fluids.

The vet had excellent bedside manner for our situation; even behind a mask I knew he cared about our dog and about helping us make the right decisions for her. He told us the damage was extensive and there are generally three causes: car accident, rat poison, or cancer. I knew she hadn't left the yard to be hit by a car. I knew we didn't have a rat problem. So that left cancer. The doctor still wanted to run a test to be sure it wasn't rat poison, because he said it's easily treatable. So we agreed to pay for the test and while it was being run my husband went home for my art supplies and our two other dogs so they could say goodbye. The test came back negative, so it was likely cancer. We choose to put her down. The staff was very respectful of our goodbyes. We stayed with her for the euthanasia process, and when she was gone they gave us more time to collect some prints and take her collar.

I called after leaving to request DNA samples, but the girl told me to try again in the morning. So this morning I called with a probably odd request for DNA samples to do a breed analysis because I always wondered what breeds my dog was and this was my last chance to find out. They were more than accommodating. If they thought I was nuts, they kept it to themselves.

So overall I wish they'd been more transparent about costs prior to the $300 stabilization fee. I would have liked to have known what was going on and what the money was covering. As a nurse I understand the doctor can't always leave the patient, but I wish he'd given some explanation to be relayed to us a little better. An emergency exam fee here is a third what it has cost me at other animal hospitals in the past for emergency care. I initially felt like I was being extorted, but the vet explained things well and I left knowing that he had done everything he could to be sure she couldn't be easily saved. For me, that was enough.

For an emergency vet service, my dog would've died had it been life threatening. The wait time is horrible during the week and the front desk staff are rude if they ever appear. Off to the vet school!


Had to give them one star to post this. I would give them 5 negative stars!

Outrageously priced. They really take advantage of people financially. I'd advise people take their pets ANYWHERE but this place. They run many tests, most seemingly unnecessary, and they will cost you two or three weeks pay in one night to care for your pet. Be advised, if you are not wealthy, I mean really wealthy, stay away. I would give these people negative stars if it were available. They DISGUST me.

At this time a year ago, our beloved goldendoodle Rusty had to go into surgery to remove a blockage in his intestine at Sherwood South Animal Hospital. During his recovery, we visited the hospital daily and one day noticed a black spot resembling a bruise on his hip. We pointed it out to the doctor and they told us they would take a look, which led to them shaving the hair on the area. Later that day, we were informed that the bruising we had noticed was actually second and third degree burns which stretched across his entire back. The burns, which stemmed from the heating pad they had used during the surgery, led to him being in and out of the hospital for the next eight weeks and taking up to 13 pills every day. The process of debriding the burns was long and painful for Rusty, considering they had to peel off the burned layers of skin, stretch the healthy skin over the open wound, and sow the bandaging into his skin while each layer healed. At no time did Sherwood South apologize for the pain and suffering they caused Rusty, and even went as far as to act as if it were a favor to treat him for the burn. Rusty died seven months later, and while we will never know the extent to which the injuries caused by Sherwood South affected his death, he was perfectly healthy before the trauma and distress he experienced due to the burns. Sherwood South Animal Hospital's neglect for our dog caused him unimaginable pain, and we urge you to not take your animals for treatment at their facility.

I'll be honest with you I'm very disappointed and disgusted with your hospital. My cat Maverick was sent home with an infection from the declawing procedure done at your facility. I called after the procedure and said that the cat still had an open wound bleeding and the girl on the phone told me it was fine. I even told her that I left my cat there boarded with you guys for extra days to ensure no infection. Months later that same area started to drain fluid. I had to bring my cat to the cat care center because he got a bone infection the whole treatment cost around a 1000 dollars. You didn't take the proper precautions to prevent infection and you dismissed me pointing out that there was a potential problem that ultimately turned into one but you did take pictures of my cat to put on your Facebook page promoting your hospital and business. I don't feel like "a valued client" at all so I would appreciate you not sending me emails referring to me as such. When I reflect back on 2020, I think about you guys almost killing my cat Maverick.

-Mr Mancuso(Mavericks owner)

I'm not sure how other people have good experiences here. They have been nothing but rude to me, and careless to my dog's health. I've given them chances to make it right, but the "management" I've spoken to does not seem to care either.

The staff constantly does not document things I tell them at drop off, and takes zero responsibility for their mistakes. They have even double vaccinated my dog because they failed to verify his records and of course made me pay for it. Said it was "probably fine" when I asked if it was okay for him to get the same vaccine twice within a week. A simple, "sorry for the misunderstanding" can go a long way, but nobody seems to care that much over there.