Sheraton Birmingham Hotel

Amazing staff. Very helpful and kind mannered. Restaurant & cafe adjacent to the lobby area. Rooms were clean & well lit. Lots of space. Their fitness center has a lot of equipment beyond the basic treadmill & free weights. Walking distance from the Westin & close to a shopping center with dining options.

We have stayed here previously (Dec 2023). Our stay here (March 2024) has shown how fast a place can go down hill. Let me start with a list, then I'll expand on the no1 issue.
Problems:
Horribly rude staff
Poorly maintained gym equipment
No AC in gym, gym water filter not working
Ice maker on floor not working
Rusty water from tub faucet
Phone handset in room not working
Burned out elevator lights on several elevators: couldn't tell if it was going up or down

Let's talk about rude:
I checked in the day before arrival via the Marriott app. I messaged the hotel and requested a late checkout on our last day. They happily obliged.
Check in went fine. Later in the day I called Guest Services from my room (handset didn't work but speaker phone did) to verify the late checkout. The rude woman from guest services would not even listen to the fact I was confirming a late check but instead continued to just rudely tell there were no late checkouts and they would not honor any. I tried to explain I had a text message to the contrary. She just repeated her mantra of no late check outs. I went to the front desk. I asked lady there is she was whom I had spoke or if she could help me. She wasn't the same person and immediately started repeating the same mantra. I showed her my text message. She continued to give me the same line and when I asked if they were not going to honor this she shifted her ire to where I was standing, behind the counter line, heaven forbid. I asked for the manager, she said she would get him but he was in a meeting and continued to fixate on where I was standing. A man arrived behind her. I said past her, perhaps you can help? Are you the manager? He asked why all the confrontation. As I tried to explain the woman continued to go on about where I was standing, even though I was speaking to her manager at the moment. He checked the system and confirmed we were good to go. The manager was very helpful and friendly, he was what customer service should look like.
So, if anyone before the manager had just taken 30 sec to check the system all would have been well. I have NEVER been treated so rudely at a Marriott property. I have been a loyal Marriott user for over 20 years. This was a first.
Manager: do yourself a favor, get a better staff or train the one you have in better customer service.
I will NEVER stay at this property again if I need a hotel near the BJCC. This treatment is not worth adding by the nights to my level or the points. Worst experience ever!

No matter what!! Make sure your room is nowhere near the interstate highway, otherwise it'll sound like a nascar race in your room. I think everyone in Birmingham owns a Hellcat.
Check the expropriation date on your beer from the bar. Mine were expired by 18 months.
Just stayed here last week, contacted management about my stay here and they don't care. About anything! Except the amazing $300 a night group rate they got.
Beds are like sleeping on concrete, and pillows are paper thin.
If I could give this place a zero I would.

This had to be the worst hotel stay ever. The room was so small and I was given a room adjacent and eye level to the interstate. It was so noisy my family and I got no sleep. I asked for a new room literally after walking in and they refused us another room, on day two I begged another employee for a new room and was granted one. It was bigger and quieter, but the shower would not get hot. This was a very uncomfortable weekend, and I will likely never book here again. There was also a questionable hotel security guard taking videos and pictures of young cheerleaders.

I think this has to be one of the worst Marriott properties I have ever stayed at. The elevators are an adventure. The AC in the room won't go below 68. The staff is friendly and trying their best.

However, it is difficult to overstate what a let down this hotel was for the rate they charged

The room looked like it has been renovated, at least there is no carpet, 3 light bulbs burnt asked for it to be replaced and no one answered (this is day 3), the plugs on the right side of the bed (my right facing the bed) all do not work.
You literally have to go down to receptionist to ask for your room to be cleaned (every time you need it cleaned)! I asked them to clean the room Wednesday evening, Thursday I left in the morning, came back in the evening and it wasn't cleaned, today is Friday I just asked again - will see!!!
I am going back to the Westen Hotel its the same price and next door!

The absolute worst service ever !!! I cannot stress how inconvenient and gross this hotel is . Leaks and dirty rooms . Room was half open no pillow cases when we arrived . Shower was dirty and had hair all over . So dissatisfied and disappointed. Maybe if there was an apology but none.

Awful experience. Upon entering the hotel, the receptionist was extremely impolite. The valet assisted us, but dropped our keys down the elevator shaft due to being short-staffed. When we finally reached our room, the door wouldn't open, and security had to intervene. Shockingly, there were people already in the room. The overall service was unacceptable, and these employees should work elsewhere.

This is not an easy hotel to review. In general I love Sheraton Hotel's however this particular one is in the most inconvenient location other than being downtown. Most of the staff was extremely friendly although some are not quite that helpful. One of the biggest concerns is there is nothing on site to eat or drink. The closest thing is a subway out on the street where you have to walk a couple blocks to the Westin in order to find any type of food or beverage service or Wednesday coffee shop is closed.

Also the thermostats in the rooms are set to be able to go no lower than 68°. This can be a problem for some visitors who need the temperatures lower than that.

worst hotel stay EVER! The hotel had no food available. no little shop for sundries or snacks, no room service, no restaurant. they set out eggs, cut up French fries to sub for hash browns and undercooked sausage with some fruit in the lobby to pretend there is breakfast. otherwise, you have to walk over a half mile to available restaurant. when you are tired, you just have to go to bed hungry. HORRIBLE EXPERIENCE. will never go to a Sheraton Hotel again!