Sears Heating & Cooling

6/15/2011

• First to Review

We had used another company for years, but became dissatisfied with them.  Since we had a Sears  Card we thought we could give them a try. Our only disappointment was they don't accept the Sears Charge for work done.

We called and got a quick appointment. They showed up right on time and quickly diagnosed the problem and had the parts.  Our furnace was back up and running quickly.  

They did suggest some other work that needed done and I knew enough about the situation to recognize this was a legitimate suggestion and an important safety consideration.  Their estimate for the additional work was very reasonable and although it had to be done at a late date, I was not charged any additional service call charges.  

That second appointment was also on time and professional.  They are now my preferred people.

4/17/2017

I have been an SHC customer for nearly 20 years. In our previous home, they did everything from replace our dead AC unit to emergency service on our furnace to annual maintenance on both units. When we moved, we stayed with them. Fantastic service techs - VERY knowledgeable, and NOT in the sales business. I've had the same 3 techs come out over the years, which tells me they are well-trained and well-treated by SHC. As a company, they are responsive, and their sales folks are equally as knowledgeable as their techs, and don't play the high pressure game. Absolutely will not go anywhere else for my business!

1/17/2016

I would ABSOLUTELY NOT recommend Sears Heating and Cooling. I called them on a Saturday for them to come out and look at my furnace as it would not heat.  They came out promptly enough and determined that the issue was a faulty inducer motor on my Bryant HE furnace.  I researched and found out that this motor sells for $189.  Sears quoted me a price of $1,069.   Absolutely ridiculous to charge this much just because they think they can.  I would NOT RECOMMEND anyone use this company as they overcharge their customers.  I refused the service and still had to pay $129 just for them to come out.  DO NOT USE THIS COMPANY. They are NOT associated with Sears & Roebuck.

11/21/2011 Updated review

In response to the owners response:

Thats true that I live in New York but I am referring to your company. I own an apartment in Columbus, Ohio

7/21/2013

Sears removed my old AC Unit and installed a new 3.5 ton AC unit. Jamie was on time for the estimate and very professional. He showed me a few different options and reviewed the pros and cons of each option. After getting two more estimates which were very comparable I went with Sears. The installer was very professional taking the time to cover our floors and eave talk to my curious 4 year old son. Jamie stopped by during the installation to check the progress which was nice but not necessary because of how smooth the install was going. Cindy then followed up from the office both by phone and in writing. Atlas Butler has lost a customer as I'm going with Sears for all my future needs.

11/18/2011

I called Sears to fix my wall furnace and they sent out a technician who could do that.  I found the tech to be extremely knowage and polite.  Unfortunately his attempt on the first trip didn't work.  So I called again and he came back out the next day.  And the next day.  [grin]  On this last trip he brought another tech with him and between the two of them they decided that my problem was bigger than both of them.  So my furnace still isn't working but I really appreciated their time and perseverence.

7/12/2011

I called them out when our A/C died based on other Yelp reviews and was very pleased with their service. The tech (Scott) called 30 minutes before he arrived, got to the house within the appointment window and was both friendly and professional. He had us up and going within 20 minutes (stupid bug in the condenser unit). Excellent job all around.