Sam's Club

I love buying my bulk products at Sam's Club. It's clean and organized. The bonus for me is being able to scan and go. I just pull off to the side and scan my items, pay, show QR code and off I go. No muss, no fuss! And NO waiting in line.

I really only have a specific issue that has left me very concerned about renewing with Sams Club.
I got a trial membership and have been turning down the renewal of it, because it's just not worth the money to me.
MY membership paid for on MY card. my mom has an add on card and buys her own things on her card when we go (always together). Every time at the register, we select "no" to renewing.
Well, today, mom goes in and finds that they have pulled MY membership fee from HER account with absolutely NO AUTHORIZATION to do so. The only way they could have gotten her info is from when she shopped there.
I will say that the manager/lead was AWESOME and gave us the refund in cash, as this was going to cause mom to be overdrawn. But couldn't explain to me how this happened. I don't see any acceptable reason why this should have happened.

I have been waiting over 3 hours now for my curbside pickup order that I placed YESTERDAY!
Update: I ended up waiting 4 hours (I have a disability and a herniated disc in my spine, I was in a lot of pain and they refused to let me cancel the order even after I told them so). And I check our order today and we're missing our chicken breast and they still charged us for it.

Love Sam's. Hate most deliveries. 2 deliveries Jan 10th. Both fairly heavy boxes left directly blocking my front door! Why can't the driver place packages beside the door?? Even behind the pillar there? Amazon packages are left there. Depends on the driver. There's no point in calling. I've tried. There is no way to control the driver doing a good job. I miss the days of " customer service". I should be happy the delivery was made, I guess.

I got a membership for Sam's for $3 so I decided to give it a shot. For a small family like mine this place is over kill. I will say this location is far less crowded than both Costcos in the E Valley. Still, it is crowded and a stressful experience. Yes $5 rotisserie chickens are awesome but not when there is a line literally 30 humans deep for it.

Unlike Costco the aisles are labeled.

If you have a big family in the East Valley go to Sam's. Buying in bulk will save you money. If you don't and value your time, avoid.

What happened to the cart organization in the parking lot? Always used to be orderly but out of control now! My cars been hit with carts last few times I went. Hire more competent cart runners' won't be going back!

I have shopped at this Sam's for many years. Always clean & employees are helpful. It's convenient to where we stay in Scottsdale

I come here for groceries twice a month but more for the gas. Today 4/29/23 the gas was at $4.45 that's .55 cents less than the competition

I wanted to leave a review for a young man named Jake who handles the carts. I frequent Sam's often and it's pretty noticeable when he is off. The days he works the cart corrals are empty and everything looks organized. I was there early this morning and I had to walk into the parking lot to grab a cart for shopping. Hopefully he is being recognized because he definitely stands out as a hard worker with a positive attitude.

Customer service is horrendous! I pay for membership, thus, i should not have to be my own cashier. Thanksgiving eve and only 2 cash registers manned by employees, then, they don't want to put your items on a box so it is easier to unload. If i wanted to be a cashier i would apply for a job. I am a paying customer who pays for membership and i deserve to have an employee at the cash register!