Safelite AutoGlass

We first took our 2022 Honda Civic to Safelite in June 2023 after it developed a crack from a rock chip. We dropped the car off on a Saturday morning and it was returned to us later that afternoon. We were told the windshield replacement was uneventful.

What subsequently unfolded after the seemingly innocuous decision to choose Safelite was a six-month long chain of events that required:

1) Replacement of the housing around the rearview mirror that the Safelite technician broke while during the initial windshield installation, which he failed to disclose and which fell down while my son was driving the car, nearly causing an accident

2) A second windshield replacement because of scratched frits from the tech trying to conceal the broken housing around the rearview mirror

3) A trip to the body ship to repair the 24" scratch they put in the hood (also not disclosed)

4) A trip to the Honda dealership to fix the rearview mirror that broke a week after the second windshield replacement. The Honda dealer needed to replace both the rearview mirror AND the windshield.

So, to recap, a "routine" windshield replacement ended up requiring (over 6 months):

- 3 separate windshields replacements
- New housing around the rearview mirror
- A new rearview mirror
- Body work

Due to the work of Francisco Aroche, the one trustworthy employee I encountered at Safelite Beaverton, Safelite ultimately made things right and refunded us what we paid for the initial windshield replacement and also paid for the interior car parts they broke and the body work necessary to repair the scratch in the paint. Thank you, Francisco!

Obviously, your mileage may vary. In the end, and after a lot of coaxing and advocating by Francisco on our behalf, Safelite made things right.

NB, Francisco is no longer at the Beaverton location, be warned if you decide to take your car here.

Safelite sent Jacob and he was great, efficient , polite . Abd definitely knowledgeable . Highly recommend and ask for Jacob

My car got a rock chip in a weird place (behind the rear view mirror) and USAA directed me to take it here for an assessment.
Did that a few weeks ago and discovered I needed a new windshield as the break was under the seal. Was able to schedule appointment on a Saturday for the replacement.
Fast forward to this past Saturday, arrived on time and was checked in a jiffy. I opted to wait in the store while it was replaced. The technician, I believe his name was Stevie was amazing. He called me mid replacement to show me that the new windshield had some scratches from shipping and offered to get another one ordered. I opted to have the one installed because they were very small and hard to see. I appreciated his honesty.
One and a half hours later, my car was ready.
The waiting area is nice and comfortable, they have complimentary beverages as well and good wifi.

A rock hit our windshield on a trip to Southern Oregon and a lovely crack developed. Well, I'm not one to drive around with an unsafe windshield, so called Safelite. They came out to the house and replaced it - no problem.
Auto insurance paid for the new one!

Ordered OEM glass on 7/7
Made an appointment for 7/17.
1 hour before the appointment Francisco (Manager) called me to tell me they didn't receive the glass and that they need to reschedule.
Rescheduled for 7/25 as he guaranteed the OEM glass to arrive on 7/24.
I'm here for my 10am on appointment waiting, WAITING, WAITING ... for them to call me at 11:15am to tell me they don't have OEM glass and they'll need to reschedule AGAIN! Make me wait onsite for 75mins to tell me they need to reschedule AGAIN?! ABSURD.

WASTED MY TIME WAITING FOR A JOB THEY DIDN'T HAVE THE MATERIALS FOR!!

IT HAS BEEN 3 WEEKS WAITING FOR THESE SCHLEPS!

GO ELSEWHERE.

UPDATE: Reply to Safelite response*

NOT TRUE, this was not an issue with part availability!

I called Discount Auto Glass on 7/25 before even leaving your parking lot* They ordered the OEM glass from Toyota while on the phone with me and scheduled my appointment for 1pm on 7/27. Not only did the part arrive on 7/26 like they said it would - they completed the job in less than an hour on 7/27!

I highly recommend the people at Discount Auto Glass for anyone who has taken the time to read this review!

Side note: I had a $0 deductible so this isn't about saving money - it's about providing visibility to the run-around shops like Safelite will give you.

I had a star and a large crack in my windshield and thought I'd give Safelite a try, since it was the closest location to my work. I scheduled for a morning drop-off, giving them all day to work on the vehicle with the understanding that it would be completed by close of business. This was my first mistake--if you take your vehicle here (which I would not recommend), I would opt for actually scheduling a time slot for them to work on it.

The problems started when they didn't begin on the physical windshield installation until 3PM. Wouldn't have been an issue, except by the time they finished the installation much later that afternoon they were unable to deal with the recalibrations required for the rain sensor, high beam sensors, etc, and needed to call manufacturer support. Of course, the support line had closed at 5PM, leaving them unable to complete the windshield calibration, leaving the vehicle throwing a bunch of alarms/error codes and many of the safety/convenience features inoperable. I'd headed back over to the shop around 5:45, knowing that they would be closing at 6, but even then they didn't admit defeat until around 6:20 or so.

The shop was apologetic about not being able to complete the calibrations, making the excuse that manufacturer support was unavailable. I politely pointed out that if they didn't have the technical acumen to complete this job before manufacturer support closed, then maybe a simple solution would have been to start the job earlier in the day? You know, since I had dropped off the vehicle at 7:15AM and all? I just got more excuses about how it was considered a drop-in appointment and they just put it in the queue as technicians became available--completely ignoring the fact that I had scheduled this on their website 10 days in advance and the description advertised it as a convenient option: drop off your car in the morning and it'll be done by the end of the business day. I guess not.

So I had to come back again the next day for the calibrations, this time armed with an appointment. I had asked how long this would take and was given an estimate of anywhere between 15 minutes to 2 hours. Turned out to be almost 2 hours--not a big surprise at this point.

Bottom line--the physical installation is acceptable and I suppose you're probably fine going here if you just have a simple glass install. If there's anything more than that--heads up display, rain sensors, high beam sensors, lane departure warning, collision warning, etc--and calibrations will need to be done after the windshield installation, I'd take your vehicle elsewhere.

I had to have my windshield replaced about 18 months ago due to a large crack in the glass. I have had a few windshields replaced in my past. And the following has never happened. After about 18 months the rubber molding started stripping away on both sides of the glass. I took it somewhere else and was told it was due to the way that the glass was put in and the molding was not put in properly. I definitely will not be going to Safelite in the future.

Wow! Talk about extreme praise and extreme hate with yelp reviews, but understandable I guess.

So here's my story:
I was heading to work, approaching a left turn stop light. Then PACHINK! Like a rock striking glass! Only it was a mysterious bb that came out of the sky (likely some idiot shooting a bb-gun in the air) landing directly above my windshield wiper. Not at an angle or directly at me, but from above. Small shards of glass on my dash, and no cars around me. WTF (soulder shrug)? I parked at work to find a perfect circular impact shot that was nearly two inches. I called and took advantage of my insurance with glass damage or replacements, and Safelite was their recommendation.

This location was booked two weeks out, so I took the next available appointment. They either took my insurance information, or I had set up my referral info online, I forget. But anyways, it was simple, I was made aware of a $50 deductible and I was ready for appointment day.

On the day of repair, I was not greeted at all. This kid at the front desk just typed away like his job was more important than giving a quick acknowledgement. Bad impression, minus one star. Standing in front of him for about 90 seconds, HELLO, he finally took my info and I was on my way. But besides that, the waiting room and wifi seemed OK, and I was later given an update by the advisor that actually helped. Not that kid that didn't care. The overall work took about three hours, due to the adhesive and the re-calibration that was required. The tech that performed the repairs was Johnny; He came out and explained everything with a smile. It was like new! He did an awesome job! Thanks Johnny!

Would I return here if I need windshield services again? Because of the ease in booking an appointment and quality of service, yes!

My car was broken into by vandals. My insurance company was able to get me an appointment with Safelite the following day. Took them 2 hours to fix my window. They even cleaned my car. Quick, friendly service. James was my tech and was great! The lady at the front desk, I can't remember her name, was also great - friendly and empathetic.

Went in for a window replacement and recalibration and they said maybe it would take 2.5 to 3 hours. They finished in an hour and vacuumed my car! Everyone was very friendly. Definitely a great experience.