Review Highlights
“This is a most wonderful place because of owners Joe, Alex, and assistant Kathy.” in 8 reviews
“This is exactly what a neighborhood hardware store should be.” in 2 reviews
“Alex is great and knows everything in the world about everything in hardware store and more.” in 5 reviews
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Overall rating
39 reviews
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- Jay F.Boston, MA691Jan 27, 2024
Your quintessential hardware store: family-owned and operated, patient, knowledgeable, and go the extra mile. I called them asking for recommendations to find a custom-made balustrade and they took the time to research a good option for me - just to be helpful!
Helpful 0Thanks 0Love this 0Oh no 0 - David F.Roslindale, Boston, MA01Dec 26, 2023
This is my go to hardware store. The owner and staff are knowledgeable and friendly, and really go out of their way to make sure you're buying the right product. As a plus, they are also dog friendly.
Helpful 0Thanks 0Love this 0Oh no 0 - StR I.College Station, TX219237Feb 1, 2022
This is the best place in the area for duplicating keys: both regular apartment keys, and even specialty keys, such as "high-security"/laser-cut ones - for modern cars!
They have the broadest set of blanks available in the area, and usually well stocked.
The prices are very reasonable. Even if the price for a key is a buck or two higher than at HomeDepot, - I would prefer coming here, because there is always some problem at Home Depot, either all the machines (they have 2 or 3) are broken, or they don't have the blanks, or the hands are growing from the wrong place.
When I came to duplicate my "high-security" car key, the person who did that made sure that I was aware of all different aspects of those keys (the key transmitter inside the fob, etc. - the information that took me quite some time to research).Helpful 1Thanks 0Love this 1Oh no 0 - D S.Brighton, MA06022Jun 5, 2022
A great neighborhood hardware store.
They pack a lot into a small space: both in terms of products and services.
Over the last decade I've gotten many common items like shovels, ice melt push brooms, sleds, screw and nuts, lubricants, etc.
I've also had window screens fixed. And I know they can notarized documents.
Their customer service is good too. I've also come in with vague descriptions of what I need. Ive also come in with no idea what an item I needed to replace and just a picture and measurement and they've been able to help. Once a needed a 7mm valve flare cap (thanks google for telling me the term), and they took me down into the basement so I could check a few choices to see if anything matched. They said, "These are one of those things we maybe sell one of a year" and it only cost $2.49, but it stopped a massive leak so I left very grateful.Helpful 0Thanks 0Love this 0Oh no 0 - Alberto S.Boston, MA08Apr 26, 2020
ACE hardware in Roslindale THANK YOU!
My brother and I needed to buy some peat moss and fertilizer for a small project and wanted to give you preference to a Local store. We couldn't be happier with their contactless pick up. Ordered via phone and was greeted by a super friendly man, maybe the owner. I want to recommend this place and state that despite our lockdown I'm always going to make an effort from here on out to support our locals more than ever. I for sure will only be shopping at ACE in Roslindale Great prices and incredible service!Helpful 0Thanks 0Love this 0Oh no 0 - Dan D.Boston, MA45298Sep 18, 2020Updated review
I have been a customer at Roslindale Ace Hardware for 20 years. They are unmatched in their expertise and patient problem solving. I recommend them 100%
Helpful 0Thanks 0Love this 0Oh no 0Nov 3, 2016Previous reviewStill a big five in my book. Joe and Alex and Kathy are like family to me. I can't believe 7 years have passed since my other review. They represent the best of what is possible in a knowledgeable reliable neighborhood business.
Apr 13, 2009Previous reviewHi All:
I am a local contractor and have come to know Joe P, son Alex and Assistant Kathy over the past five years. They know everything about my business and have been an invaluable resource. Joe has a knowledge base that is nothing short of astounding. He also knows how to save you money by making the most economical suggestion to any problem. His son Alex is a gifted window glazer and brings the same practical good service approach to any problem. In the age of the Big Box Store Roslindale Ace Hardware keeps the flame of the family business alive and burning. - Jill C.Roslindale, Boston, MA0126Dec 11, 2020
I have lived less than a mile from this store for the last 16 years. Their knowledge and personalized service is 5 stories higher than any employee of any big box store, anywhere. I always go there when I need some specialized item and they not only give me the right part if they carry it but they tell me how to make the repair. Today it was a leaky faucet. Which I was able to fix in 15 minutes for less than $6. If they don't carry a part or perform a service, they will tell you who does. I LOVE this store!
Helpful 0Thanks 0Love this 0Oh no 0 - Diane B.Jamaica Plain, MA317Jul 7, 2020
Joe at Roslindale Hardware was wonderful. I bought a driver bit set for my universal drill. I excitedly opened my new bit set only to find out it was the wrong set. I found the right set online for $10.00 so I drove 1/2 an hr to roslindale because the site said that was the only ace hardware with the set in stock. I got to Joe's store only to find out it was $5 more. I already paid extra by buying the wrong set. I was concerned about spending more. Joe understood and honored the website price. Thank you Joe!!
Helpful 0Thanks 0Love this 0Oh no 0 - Issy S.Boston, MA045Jul 1, 2020
I called to inquire about screen replacement and the person who answered the phone was not helpful. He assumed that I knew everything about screens instead of explaining that I should take a measurement and come to the store to put in an order. I am a frequent customer and very disappointed with the lack of customer service over the phone.
Helpful 0Thanks 0Love this 0Oh no 0 - Ryan C.Jamaica Plain, Boston, MA391Apr 29, 2021Updated review
I've been going to this store for 20 years and the level of service I've gotten is unparalleled. This store and it's owners are an asset to the community.
Helpful 0Thanks 0Love this 0Oh no 0Apr 20, 2021Previous reviewI've been going to this store for 20 years. The level of service you will get here is unparalleled. They are an asset to the community.
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