Rock Honda

I reached out to this dealer for a quote on an Accord Hybrid. They quoted me an excellent price and assured a No Hassle No Haggle policy.

Unfortunately this is not true AT ALL. At the actual dealership they offered me outrageous monthly lease payments and then I realized they had marked up the price of the car $7K from what they quoted and tried to make it seem like I was getting a deal. Furthermore they disrespected me, trying to manipulate me by saying I was "young and could afford it" and questioned why I was being stingy.

Unfortunately their quotes were all a ruse to bring me in, which I did not appreciate since I came from out of town. They were a total waste of time at best.

I had written a bad review a couple months ago because the service was so bad, and mis communication all around, and no one would write me back when I had issues. After the 3rd email, Amanda saw my email and got in touch with me right away, and it changed my whole view of Rock Honda. She was very upsent with all the problems we had, and that no one had addressed them, and she proceeded to fix every single one of them!! I know they are short on staff now, so things can take a little longer, but it made all the difference in the world that she cared so much and was able to get our truck fixed and even got us a new key, that the original dealer had never gotten for us.

Honestly, it makes such a big difference when you have someone to go to who cares and has the ability to make things right. If you ever have a probem with Rock Honda, ask to speak to Amanda. She is so very nice, and more importintly, she really cares about customer support. I will continue to go to them now, when two months ago I had vowed never to step foot there again.

Have patience, they are understaffed and trying to fix that part, which can be very frustrating, but if you ask for Amanda, she will try to make things right. One person who really cares is all it takes to change the image of a company. Although the ball was dropped so many times, I now have confidence that I have someone to go to who is good at customer support and will be able to fix any problems that arise. Thank you Amanda, good job!!

Im really upset I brought in my car like 1month and half ago for an tire rotation and a alignment and I brought it back because my car made a weird noise and the guy at first said they did an alignment and tire rotation and now on paper work it doesn't state that. So what did I come here for???
They were not letting my husband pick up the car and didn't want to help out with anything.
They also wanted to charge us $300 for the service done and yet the paper work states different.
Take in mind my car is practically new 2023 Honda accord.
Really upset.

Thank you Amanda for making me feel heard and welcome and look forward to coming back in the future thank you for helping me today Honda has great hospitality high five Honda

This is the second time I purchase a car from Rock Honda.
I had been tempted to check out the new CR-V and I decided to message Red and proceed with taking a look at it. He was so professional and super knowledgeable. He made the process so smooth and got me a great new on my new purchase. I appreciate the time he took to get me a great deal and to help me get in and out in a reasonable time. I highly recommend Rock Honda and ask for Red. He will definitely help you. Shout out to Angel she was super sweet and courteous during the finance paperwork. Thank you once again Rock Honda

Red Is Awesome, Great customer service and very professional, He made the process of purchasing my car smooth, Definitely recommend asking for Red! The manager was also very nice and had great customer service.
Thank you Rock Honda & Red!

This evening I purchased a 2020 Honda Civic EX-L from Rock Honda. My sales person I worked with from start to finish was Chaz. Chaz has excellent customer service and went to bat for me as his customer due to an issue we had with pricing once the car was ready to be sold. I am not sure how Chaz was able to get the sales manager to honor what we originally agreed on but I want to say thank you for doing the right thing. For anyone looking to purchase at Rock Honda I want you to ask for Chaz as he will try to do what it takes to make the sale happen, though I cannot guarantee every deal he will go over and beyond for you. Manuel in finance was also good to work with and explained everything in plain English. Thank you Chaz and Manuel. Because of my salesman my daughter will get her surprise gift for her 19th birthday here in two weeks.

Nick Sanchez at the service advisor desk .
Appointment at 9 am , I was there at 8:30 left at 9:37 am , excellent friendly service I received here today for my routine maintenance under Honda care .

here's another bad review and bad experience yet again, I had purchased back in 2018 a lifetime align from Rock Honda and paid a lot for it smh just to find out because this dealership was sold to another company they won't honor and transfer the lifetime alignment to my new car because it's under new ownership how is that my problem, it's disappointing and frustrating the fact that I paid money for that and I can't use it this was false advertisement on rock Hondas part and should have made it know that if the company was sold they wouldn't honor it at that point I would have not purchased that. I wouldn't recommend anyone going here at all. this dealership and service area has gone down.

I was looking for a great deal on a Honda Accord, and was able to achieve that with this dealership. Their General Manager David was very helpful and most importantly honest. I recently became a home owner in the area so I am happy that this local dealership has great leadership, and appreciates their local Honda customers!

I took my civic to get the ac fixed gave them the symptoms they called back say they're done but the only thing is that the ac doesn't blow cold!? Wtf that's what I took it in for, then they proceeded to charge me 350 for not fixing anything, do not take your vehicle here.