Rite Aid

Made an appointment for 2 pm today via the rite aid and quest websites for a COVID PCR test at this location.

Arrive at 2 pm only to find that the pharmacist is out even thought the posted lunch break time is from 12-1:15 pm. Was told that she wouldn't be back until 2:25 pm and that I could wait or reschedule. Totally irresponsible to not check if there were pending appointments before leaving. This is the second time I've had issues at this location trying to get a PCR test done - it's like they want COVID to continue spreading. Not sure if this person happened to have a very luxurious lunch from 12:45-2:30+ (they still aren't back yet) and not saying that they shouldn't take a lunch, but they make your company look bad by not caring about public health by not paying attention to when they were supposed to take lunch and by abandoning her post.

I was instructed by my doctor to call the pharmacy I wanted to pick up my prescription from to have them call the old pharmacy to transfer my prescribed medication. I called with no answer because the pharmacists were on lunch till 2pm. I called after 2 and was put on hold for about 10 minutes and the woman who answered said "can you call your doctor and have them send it here because it's really busy and the pharmacist is at lunch". she also didn't recognize one of the prescriptions I needed and said they "might not have" it. I already tried to have my doctor send the prescription to rite-aid, but unfortunately doctors do not send prescriptions twice, and the transfer is the only option. I'll choose not to get my medication from a pharmacy that is too busy to help me and doesn't know my prescribed medication. I understand that it's busy, but I wasn't given any sort of solution or a better time to call, just that it was a burden for them.

shop it self is ok, employees are a little rude. They get angry over stupid stuff and act like they are really important

Wish i could give no star this rite aid sucks always late worker are extremely rude no wonder why they are going pit of bussiness

Wow. I never write reviews but this lady pushed me to almost cussing her. I'm such a nice person, I was apologizing to her on the phone that I had called the wrong number. And she had a rude response with such a attitude and put the phone down on me. She had an accent. That's all I know about her. But she needs to quit her job or get fired! Terrible customer service.

Worse service, call them 3 times and workers they don't even let you talk
And they will leave you on hold for 10 minutes or more or simple until you call them again .

I love this location ! First time here getting my flu vaccine and it was a breeze! Patrick the pharmacist was great! So pleasant to talk to and made my day. :) I didn't even feel a thing and the whole process was fast. I went online, completed all the forms and just walked in and waited less than 10 minutes as they verified my insurance. Highly recommend. :)

I'm sorry to say this is one of the worst Rite Aid, I've ever been in customer service is lacking and there were something on sale that was marked down and the African-American lady as soon as she saw me with the product in my hand, she looked at her coworker and said you didn't take those off the shelf for us which shows me that all the sale products are clearance products are being taken by them and not the consumer, pretty sad these days to have people like that working for you.

I don't usually do reviews but this one time I think it's necessary. When I think of rite aid, I think thrifty. They have some of the best ice cream. The service however.. sheeesh.. nobody ever approached me, I had to get in line to see a cashier so they could help me. Waited 5 mins approximately just so they could tell me that they aren't serving ice cream because "it's too hard to scoop" like really?

The worst slowest experience EVER! Made an appt was EARLY 20mins early in the drive thru 3 cars in front of me left 45min AFTER my appt time. So for an Appointment only play spent 1 HOUR for a drive thru COVID test with ONLY THREE cars in front of me? Horrible!!

Their excuse ..."we are busy" NO ONE was in the pharmacy! NO ONE & I was the last car so he could have easily help me the girl who checked me in today rude NO sense of customer service very robotic. Sad. The pharmacist was ON HIS OWN time so rude & slow it was as if he was doing it ON PURPOSE told him I had an apt & his response, "ok we are busy" sir I have to be some where I even came early "well I'm busy, she told you right" WTF no emotions, he could care less & wasn't trying to hide it. It was the worst thing I have ever seen...

Here is a human being standing in front of you & your taking your time filling prescriptions for people who are NOT HERE YET & I have an Appt & it's 30min past my appt time & I am THE ONLY CAR LEFT & it ONLY TAKES 2mins TWO MINS to get me in & out ? & you choose to fill the prescriptions when I told you I had somewhere to be. RUDE AF! Period. That's evil, & you & the girl are in the business of helping people lol pick another profession this ain't it!

Never again!