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- Oliver P.Manchester, NH02Nov 24, 2023
If you need a prescription on time do not trust this place to give it to you. When I try to call this pharmacy about my medications they never pick up the phone so I have to go in for them to tell me they do not have it yet/ they didn't send the paperwork back to my Dr for finalizing. I have had to have my Dr correct them on how to send in paperwork for me to get what I need. I've have had to wait a couple months at a time for it to finally work out and for me to get my medications. This is not how a pharmacy should be run.
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Audrey B.
Nov 29, 2023
Thank you for your feedback, Oliver. We're sorry it's been difficult to pick up your prescriptions with us. Please know that we do understand your frustration, and we are working hard to correct these issues. If you can, please contact us so we can fully understand the situation. You can contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us
- Seth H.San Francisco, CA01Oct 9, 2023
My brother was trying to get his medication from the pharmacy and they were withholding his meds from him due to some kind of problem on their end. They kept blaming everything on our insurance, us, etc. We ended up playing phone tag just for us to come back to the pharmacy to ask them again for it. We then asked for the supervisor, and the pharmacist said "1-800-Rit-Aid". And left the desk and refused us. Which is illegal especially since everything points to the fact the medication is taken care of and ready to go. 10/10 DO NOT recommend this pharmacy. Those people clearly do not care for their patients.
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Audrey B.
Oct 12, 2023
We're very sorry this happened, Seth, and we can certainly feel your frustration. If you can, please contact us so we can fully understand the situation. You can reach our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us
- Pamela P.Derry, NH414224Aug 15, 2022
Waney was wonderful...quick professional. Drive thru was so fast. Literally left ER with my son and drove straight there at 9PM...they are open 24hrs
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Pam F.
Aug 16, 2022
We're so happy to hear our pharmacy served you well, Pamela. Thanks for the nice review!
- Troy N.Kalivas Union, Manchester, NH05Nov 4, 2022
I gave this pharmacy a second chance after being treated horribly and disrespectfully. And nothing ever changed and actually seem to get worse and I received a text saying that my insurance needed to be updated and to call so I did. I tried calling for two days left messages no responses finally called the store and had them put me in touch with the pharmacist. I was told he wasn't going to take my insurance information over the phone that I needed to come down, and proceeded to hang up on me. not quite sure what is going on there. Whether they are short staffed for whatever the case is that doesn't give anyone the right to be disrespectful and it's obvious they do not care about their customers and it's unfortunate because it's the closest pharmacy to my home. Needless to say, I've changed pharmacies to CVS and could not be happier. They are polite and want to help.
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Pam F.
Nov 6, 2022
Thanks for bringing this to our attention, Troy. We are sorry you did not have a great experience with our pharmacy and that you were inconvenienced in this way. Please feel free to contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us so we can learn more.
- Stephanie T.Manchester, NH010Sep 28, 2021Updated review
Again don't listen to the naysayers....Rite Aid has excellent merchandise and the employees try very hard everyday to be helpful and friendly!!
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Pam F.
Sep 30, 2021
Glad to have you a member of the Rite Aid family, Stephanie!
Nov 3, 2019Previous reviewI have gone to the Rite Aid for years and love it for the well stocked merchandise!
The always have everything that I need and the staff is very friendly! - Molly B.Manchester, NH269125184Apr 12, 2019
Horrible customer experience in this store! First it's smack dap in the middle of the GETTO! Not well lite and the pharmacy staff is rude, unprofessional and extremely unhelpful! I can only imagine they hate serving the getto. But they choose to work there! Overall pretty unsafe place to go for horrible service!
Helpful 2Thanks 0Love this 1Oh no 0 - Katie D.Manchester, NH02Nov 24, 2018
I've been using this location for over 10 years. It's not even near my house, but the staff is so great it's worth the trip!
Helpful 1Thanks 0Love this 0Oh no 0 - Lost B.Lakewood, CA168588Jun 8, 2015
1 1/2 star. Ghetto area and customers are dodgy. Staff was nice though but check out took forever and a day.
You dont really feel safe in this general area , parking lot or even in the store.
Two guys followed me about a foot behind me thru the store until I found the aisle my spouse was at then they turned around and left.Helpful 2Thanks 0Love this 1Oh no 0 - 334217530Oct 18, 2014First to Review
Sketchy location. Avoid at all costs. Drive to the one on Elm or Hooksett Rd instead.
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