Rite Aid

I go to this rite aid now, because two of the other rite aid stores closer to my home have closed..
I like the hours and vave been going to rite aid when it was thrifty drug store.. good selection of products, good icecream.

I deeply regret my highly disappointing experience at this particular Rite Aid location. Today, I visited to pick up my medications, expecting all six of them to be ready for collection as previously indicated. Unfortunately, my regular Rite Aid near my home ceased operations, necessitating my reliance on this alternative branch. In stark contrast to the exceptional service I had enjoyed at my former pharmacy, I found the overall experience at this location to be distinctly unprofessional and argumentative.

To my dismay, both the Pharmacist and Cashier completely ignored my presence for an extended period of ten minutes. When I finally attempted to engage with the Cashier by saying hello, I was met with a disapproving look and an argumentative response. She insisted on calling me when she deemed it convenient, and our interaction quickly escalated into an unnecessary disagreement.

As a result of this profoundly unsatisfactory encounter, I have reached the decision to redirect my business elsewhere. The exceptional friendliness and efficiency that characterized my previous Rite Aid experience are sorely missed, and I seek a pharmacy that can meet my needs with the utmost professionalism and respect.

Six people in line, and only one cashier. No other associates to be found on the floor.

I love this location, it's always a great experience. David was so incredibly helpful today. He could tell I wasn't having the best day and he went above and beyond to help me. I felt so welcomed and it truly turned my day around. It's so hard to find kind people these days it feels like. Thank you David for being so kind!!

Worse pharmacy! And I NEVER write reviews Lol. They are constantly short staffed. They are often out of stock on meds and since they never answer when you call to check status, you basically get nowhere. I have no problem with the staff as they are friendly and professional but they really need to hire more people.

Im Changing Pharmacy !!!!
I have a major complaint with the pharmacy.I'm the patient who are they to question the meds My Dr prescribed to me? They literally question me as if I'm Criminal! They need to take a step back! all the years I've been going to pharmacies I've never been questioned about my medication's
They have any questions they need to address my physician.

Went to get a Covid shot today. I told the person at the pharmacy counter that's what I wanted. The person said I would need to come back in 30 minutes because their person who does the vaccines is out to lunch. No problem, I return in 45 minutes, fill out the paperwork and go back to the counter. Then I'm told they don't have the Covid vaccine. Just clueless. I need to find a competent pharmacy.

I've read some of the previous reviews and was really surprised and completely disagree.
This Rite Aid has been in my wheelhouse for over 13 years and my main go to for over six years. That's long enough to get a good picture of their overall professionalism, work ethic, ability to multitask, keep store clean and stocked, more recently - they quickly 100% met Covid protocols, ... you get the picture. This store has never been a disappointment?! Some at the pharmacy have come to know me, ask about my family while the younger crew does not. Yet all provide friendly, accurate, patient service all the time.
The store has an amazing selection and well stocked so you can honestly get grocery essentials, pick up a gift and wrapping, any OTC meds, RXs, and let's not forget the delicious ice cream - in one trip!
What's not to love?!

UPDATE 8-17-22:
Had to come here again for my boyfriend's prescriptions. Waited in line behind 5 people, for about 10 minutes, before another guy shouted about there being a line. Another woman (not any I've seen before) came out and said "oh, is there a line?" He said "yeah actually there's 7 of us." Seriously?

Then I get to the front and the tall woman from last time literally let's some random woman PHYSICALLY GET IN FRONT OF ME and then start talking to her in another language. Tall woman didn't tell her anything and I told the lady "excuse you, there's a line." She yelled at me about how she was on the side and needed to talk to the pharmacist. I told her I didn't give a shit, so there's that. Tall woman didn't greet me or anything just said "birthday" and I told her. She didn't look at me or anything. I'm not surprised but still, if you hate your job then get out of it.
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ORIGINAL REVIEW:

Been coming here for over two years and while the store is just an average convenient store, the pharmacy is awful. I have to refill the same medications once a month and they're never ready on time. I call ahead and either get put on hold for so long they hang up, or they give me the wrong information on the phone. More often than not they just put me on hold for a few minutes and then hang up on me.

I came in a few days ago to get my boyfriends prescription filled and they told me it'd be ready in 2 days. I call today and they do the hold/hang up thing so I just decide to show up. He's filled medication here before and has up to date insurance in their system, but the tall pharmacist tells us his insurance doesn't cover it.

Well, that's not possible because it's been filled here under his insurance before. I ask them what insurance is on his file? They give us a name we've never heard of before. Is this not some kind of HIPAA violation? Who else's medical information is being switched up in their system? What if I ended up paying all this money for a medication that I didn't need to, because they somewhere down the line updated his information without confirming it with him? Would I have been reimbursed? Doubt it.

After clearing that up she told us the price and said to have a seat and we'd be called. We waited 20 minutes. I ask her how long? And tell her we have things to do, I can come back later. She didn't even look at me and said "just a second" and then turned around to restock a shelf. I checked to see if the shorter pharmacist was working on the order, she wasn't. I asked her again, like 10 minutes? She didn't look at me, just "give me a second." At this point I'm running late so I tell her I'm going to come back later. Again, doesn't look at me or answer me. I said it louder and turned around and walked away, and she yelled out "I'm bagging it right now!" Well that would've been nice to know when I asked you not even five minutes ago to give me a time frame, or 30 seconds ago when I told you I was running late and needed to leave?

I understand when you're in a job you can have a lot of tasks to do at once, I do. What I don't understand is the pure nonchalance and lackadaisical approach to dismissing your customers and their sense of urgency.

Also, another guy asked the pharmacist if she knew of any other medications like (medication name). She said "I don't know you should ask your doctor." Just in general not helpful at all.

*cough* ... no drive thru. Do I really need to type until that thing below allows me to post? Yes? Ok.