Residence Inn Florence

I don't come across many 5 Star hotels, but this one deserves it. The place was spotless, the rooms were well equipped and the staff friendly.
The fitness center has cardio as well as weights and they sell local craft beer for $3.00 a can.
Wednesday night they even offered ice cream and waffles.

Stayed over the weekend for a wedding. Location was very convenient and we were very comfortable.

Paul, The dining manager was on top of breakfast, which had steady traffic for several hours. He was very accommodating & courteous.

The Front Desk Staff were also welcoming & greeted us every time we entered or exited the property.

The dining area was closed as we prepared to depart at 5 am. The Night Manager offered us coffee, fruit & muffins to ensure we got off to a good start. So helpful & courteous.

We had no choice but to stay at this hotel (because it is one of the only hotels around that are cat friendly and offer kitchens in their rooms) due to a house fire in which we lost everything and were left homeless. Before we even booked the rooms, we requested a room with a full kitchen, as advertised on their website. Not all rooms have full kitchens, though. We had to change rooms 3 times before the management finally got it right. Then shortly after we got settled into the proper room, we find out that we are being kicked out much earlier than expected, due to management overbooking the hotel by 5 rooms. This is the most stressful, incompetent, and unprofessional hotel that I have ever experienced. The general manager, Tammy Dawson, is extremely unpleasant and she made our stay very uncomfortable. The rooms are mediocre, there are bugs inside, and outside on the hotel building itself. There were no mattress protectors on any of the beds either, which is very unsanitary. The owner should remove "Marriott" from the hotel title, it is barely a 2 star hotel at best. Spare yourself and save your money for a better hotel! This is the worst hotel experience I've ever had throughout countless stays in various hotels throughout the United States. I would never, under any circumstances, recommend this hotel to anyone.

Not the most updated Residence Inn I've stayed at but it was fine. Clean and comfortable with a pretty good breakfast.
Staff was friendly and helpful.

Stayed in the 2 bedroom room with grandchildren n my fur baby. I wish there was an upgrade for that . The staff is absolutely great. We needed xtra towels and "thought" we needed maintenance both times they were quick to respond. It's what you expect from Marriott, but don't always get.

Same visit - ready to use dishwasher and standing water present. Makes you wonder if our dishes were washed in this!

Absolutely nasty experience. Not only were the rooms not clean but they also didn't supply shampoo and conditioner etc. when I was there. I had to call down to the front desk to get some sent to me. Leading me to believe that room hadn't actually been cleaned. There were hairs on the bathroom floor dust piled in the corner and it looks to be either pasta sauce or blood on the bottom of the bathroom door. The floors hadn't been vacuumed and the bed had a long hair on it. The Manager offered to have someone come out and either clean the spots that were dirty or switch me to another room. This was after I had asked if my room had even been cleaned. A question which was never answered. There was a nice young man who came up to clean some of the dirtier areas, that was very kind and helpful. Overall though the cleaners in the room really grossed me out. I've stayed in some of lower level hotels in my day but this one was completely unacceptable. The furniture was also beat to crap. It looks like someone had thrown it around the room a couple times and then put it back into place. It felt more like a city motel than a Marriott

My family and I stayed here recently. I checked in online and upon arrival, all I had to do was show my ID and grab the key, which was great.
However, once we got to our room, we discovered that our bathroom had an awful leak coming from the room upstairs. There was water all over the floor and a continued dripping. We were headed out to a function, so we just did what we had to do and headed out. When we were walking out the front doors, we mentioned this issue to the front desk clerk, she immediately stated they would get on it and I gave her my cell to call with any updates. About 20 minutes later I received a phone call that it was an issue they couldn't fix and they would have to move us to another room. She said for our inconvenience she was upgrading us to a 2 bedroom (not needed) upgrading us to the enhanced WiFi, and would be happy to help us move when we got back. I appreciated the quick call, but wasn't too excited about having to change rooms when we got back, especially because our 8 month old would be undoubtably sleep.
When we got back, we were quickly given our new room keys and the young lady apologized again. Now, if the new room had been decent, I probably would have given them 4 stars. But it wasn't. The front door could barely close, the bathroom door wouldn't close, none of the phones worked (which I found out when I tried to call the front desk because I wasn't able to log onto the promised enhanced WiFi) Never was able to get logged on btw. So all in all, not a great visit we experienced at this location.

New Marriott property and is a four story hotel.

Outdoor pool and hot tub. Other items including basketball court and natural gas fire ring.

Meeting rooms are available.

WiFi available available and for the most part runs fast.

Guests enjoy breakfast and some nights they offer extras.

I arrived late to check in and was five minutes later for somores and I ask about could I and in short order I had a plate of three, bottle of water, some popcorn and some pretzels.

The hotel must be near some good fishing ramps and spots due to the number of boats parked over night.


Will stay here again.

Stayed here during covid19 (may). The room was dirty (dirty dishes, crumbs on counters, fingerprints around kitchen). Took half hour to clean and sanitize with products we brought. Website advertises pool and hot tub but they have been drained for quite a while as shown by the large weeds growing up in the deck. With Covid they don't offer much of a breakfast, just to-go danish. Also, had to deal with loud parties until the early morning hours. Management did not seem to care and it was clear the employees did not want to be working (can't blame them).