Rent 1 Sale 1 Realty Coral Gables

I called to speak with an associate( at the guidance of my own agent) concerning a property. His initial response, manner and tone were so far from professional I was completely shocked. Before I could even ask my question fully, he began to cut me off, speak loudly, almost yelling and dismissing my request that he allow me to finish. He continued this behavior repeatedly screaming " do you want the place or not" before rudely hanging up. I recorded some of the conversation on my phone.

As a profession with years of experience in customer service and as an educator I can not imagine having someone of this kind of character as an employee, especially working with something as personal as where one might live.

His excuse: The industry is so booming, he doesn't need to care!

Unacceptable, please don't waste your time.

This has been the WORST EXPERIENCE I have ever had while looking for an apartment. While they found a ton of properties to show me in my budget, most of them were uninhabitable. Our budget was $1600 for a 1/1 so not totally unreasonable. In addition, I warned the agent, Daniel Maldonado, that I spoke zero Spanish, but when it came time to my showing, he sent an agent that knew zero English. He also didn't know his way around town, so I had to drive us all over the city hunting for the apartments while he talked on his cell phone the entire time offering me no assistance. A couple of the properties we went to, we were unable to see because the agent couldn't find the lock box. He would get frustrated and then just tell us to go to the next one. What a waste of a Saturday!

They did show us one apartment that was decent. I had a couple of additional questions so I asked the agent to look into them for me. He never got back to me so I called several times and the agent was unavailable each time. I left messages and finally got a call after throwing a fit to the receptionist four days after I originally saw the unit.

When we went to fill out the association's application, it clearly said, "no pets." THIS WAS MY #1 CRITERIA AND CONCERN. I must have repeated it to my realtor, ten times, double checking at every listing to see if they allowed pets.

THIS PLACE IS A PUPPY MILL FOR RENTERS. THEY DO NOT CARE ABOUT ABOUT YOU AND ARE JUST CONCERNED WITH GETTING YOU TO QUICKLY SIGN A LEASE WITHOUT CARE AS TO WHETHER YOU WILL BE EVICTED LATER. I WILL NEVER DEAL WITH THIS COMPANY AGAIN. THEY ARE UNPROFESSIONAL, UNORGANIZED, AND I DO NOT TRUST THEM. RENTERS BEWARE!

I used Rent 1 Sale 1 to find my apartment. Everyone in the office is wonderful. The staff was easily accessible. With my long work hours, i have very limited free time, but they were able to work around my schedule so that I could go see listings. They understood exactly what I was looking for and were incredibly patient when the process took longer than expected. It was worth it though because they helped me find a great place. I highly recommend them to anyone looking to rent or buy!