Regal Crossroads - Cary

Five stars because Amy saved the day. My daughter at last minute wanted a different movie and we pre paid with a fandango gift card.

Folks, if you care about the person you are getting a gift card don't do it. Our card was a regift from a relative that does not like me.

Stop with your Am...n cards. Even prepaid visa. Only give if you pay no fee and it can be used for a tank of gas.

These things are just miserable to use. All of them.
Back to Amy. She really saved the day for us. Ten stars to her. Five stars to the rest of the staff as well.

But do not get the food here. The $6 hot dogs not great. No chili no pinions like other places. The buns were old and hard. The pizza below average for movie pizza.

The bar. You can't just order X. It is off a menu and they were out of half the ingredients. The blue vodka thing was below average.

We saw a standard 2D movie. It was full price. We drove across town to go to a different movie and check out their imax and upgrade screens.

The 2D movie is not worth it. The one 0.5 miles from our house has recliners and much better food. I did check out their imax screen. It is much better than a normal screen ( different movie playing ) but does not in any way compare to the real imax down town.

Total cost of going to movies today was about $110.

Again, 5 star people. But I wish we had gone to AMC near our house or the drive in that is located in Henderson.

I'm not angry like in some of my 1 star reviews. But the 5 stars was earned for the quality of the people working here. Actual 2D movie experience is 3 stars maybe 3.25. The food is a solid 1 star minus.

This theater has seriously gone downhill in recent times. First, let me address the bad customer service. We went to the concession stand, and ordered fries, sodas, and popcorn. I was told that I had to wait for the fries to come out at the end of the concession stand. No problem, so far. However, about 5-10 minutes after I went to the end of the concession stand, a manager told me that I had been rung up with the wrong item, and needed to make an exchange, or refund me. I then asked about how long it would take to have the fries ready, and was told 5-10 minutes. So, this would add up to approximately 20 minutes total of waiting for my order, not taking into account the amount of time to do the exchange. At no time, did he offer an apology, or any other form of reconciliation. My kids were starving, so, I had to go with doing the exchange and waiting. When we went up to the register to do the exchange, I asked if it were possible for the fries to be started while we processed the exchange, which the manager replied that since he was going to cook them, he had to make the exchange first, again, no apologies. As the process began, other customers began forming a line behind us, I assumed that the manager would alert them that he was not open. Several minutes passed, and my girlfriend finally felt bad for the people behind us, and told them that she wasn't sure if he was open. It was ONLY then, that the manager notified the customers that he was not open. Understandably, many of those people were upset, as they now had to get in the back of another line. I finally got the fries, and thanked the manager, again, no apologies, no sense of customer service at all.

Now, I will address the safety issue. During the movie, an employee walked in, and tried to instruct the audience to exit because of a fire emergency. That may have been effective IF the employee hadn't been trying to make the announcement with the movie playing full volume. We couldn't hear anything, or even tell that was an employee. The only reason we found out what the issue was, is because my girlfriend went to talk to him in the side aisle. The movie, meanwhile, kept playing. This really infuriated me because that strategy alone, puts lives at risk! If the fire had been severe, how are patrons supposed to understand the communication through the audio?! Then, instead of instructing us to use the emergency exit doors in the theater, we were instructed to exit out the main doors into the lobby area, and exit through normal exit doors. Again, if this had been a severe fire, many lives would have been at risk.

We made it out, and were eventually cleared to go back inside. I got my kids and girlfriend back to our seats, and I immediately tried to find someone to explain what the next course of action was going to be with the movie, since it kept playing (albeit with the audio muted), with about 20-30 minutes left. When I finally found someone after several minutes, I was told that all movies were going to be reset. So, I went back to my seat to wait. 30 minutes passed, and nothing. So, I went back out to get a status on the movie reset, and was told that someone was going to each theater to reset, and was starting with theater 1, and the subsequent ones, in numerical order. We were in theater 18. I asked if they knew the ETA, and was immediately told they didn't know, but, that the person had supposedly just finished with one side of the theater. I was told that I could also get in line for a refund, but, it was a really long line, so I figured since I would have to wait anyways, I would just go back to the theater. Eventually, a very nice kid who was cleaning the theaters came in and told us that his manager had just confirmed that they were not going to reset our movie. Further disappointed, we left. Thankfully, by then, the refund line was much shorter. So, we got in line, and when we got to the person in guest services who was processing the refunds, it was the same manager from the concession stand issue above. Again, NO APOLOGIES. He quickly refunded my ticket money, and we left.

We were also told by several employees that apparently it was a skeleton crew today. I don't know who is making the staffing schedules, but, when I used to work in the movie theater industry, we never went with skeleton crews during the holidays. Those were always busy times! But, again, the worst part about the whole ordeal was the apathetic service, and the atrocious handling of an emergency situation. Regal is VERY FORTUNATE that this was not a worse fire situation because the handling of theater evacuations could have easily led to serious injuries, and/or deaths. I seriously don't know, as a result of that, if I can ever trust taking my kids there again, because WHAT IF next time is a severe situation?! And, for managers to not even acknowledge that, to only show apathy, to me, is seriously unacceptable.

Purchased tickets on line, seats were comfortable, you can be late movie time was 4:15 but with adds and marketing was 4:40 before the movie started. Facilities could have been cleaner.

The people at the snack counter were the rudest bunch of a**holes. The guy with the sunglasses on INSIDE was a complete jerk to my mother after THEY had messed up our order. The last time I was here I said I wasn't coming back. But I stupidly gave them a second chance. I would never come back to this theater. The place is dirty and gross and the staff are not even a little welcoming. Alamo all the way.

This isn't the worst but is not the best movie theater for the area. It's in dire need of a renovation. From the moment you pull into the parking lot. The lot is huge but should be repaved. Especially for the neighborhood. I don't frequent this area because it is densely populated with shopping centers and heavy traffic from the 40. I left New York for a reason.

A friend shared a link for two free movie passes for an advanced screening of " The Blackening " courtesy of Lion's Gate. Upon arrival we attempted to scan our pass with the guy checking tickets. He shared the " special promo guys" had left and headed into the theater already. We entered Theater 17 that was labeled " Spider Man". I found the staff who were kind enough to share where the reserved seats were. The seats have seen better days as they are old, worn recliners in need of reupholstering. My daughter's seat would not recline back down. There was a woman who startled us all during the show to kill a " bug" with her shoe. I'm unsure how she saw the bug in the dark. Overall the screen and sound was standard. Regal has not had me as a paying customer since 2018. This is why. They don't invest in paying customers.

Cary won't see me again unless it's at Paragon Parkside.

Horrible
You have to stand in the consession line just to get a ticket!!!
Only two lines open, very long lines, slow moving.
No senior discount, even at 2:00 during the day.
Seats are old and in need of replacement.
Will not return...ever.

First and last time coming here. I had to have been paying strictly for the movie because the seats in this place look TERRIBLE. I definitely wasn't paying for the ambience and the decor. There's no way this theater cares about their customer's comfort or money with the seats looking like this. Not to mention, the bar was closed for the evening because the bartender quit apparently. Couldn't even get a drink smh. Never again.

This place is a DUMP
Saw Employees scooping popcorn from the counter with bare hands back in bags to serve customers
The place was disgusting and everything was " broken "
Bought tickets but walked out quickly after - not worth it

The team at Regal Crossroad Cary North Carolina knew that the AC is not working since past 2-3 days for hall 13 but they still did not disclosed this information to customers entering the hall to watch movie. When viewers complained about this the team below misbehaved and said bluntly go and write a review and just left without being sorry or being unapologetic. Management please take some action or train these employees on how to treat customers.

Thanks

The bartender had no personality and the worst mixed drink ever... blue colored vodka water flavor. Someone smoking E-cig and wouldn't stop talking caused a person to leave as no one would address the guy's complaint. I changed seats. Thanksgiving Day Thanksgiving movie @4:35