My daughter and I stopped as she wanted to get her rings cleaned. The woman who did the cleaning was super pleasant. She cleaned the rings with great care and was very thorough. This store is service perfection.

Still amazed at the level of service I received from Christian and Mallory. I purchased a piece during their flash sale, and then saw discrepancy between the price they posted and what I had paid. They gladly honored the lower price, were extremely responsive over email and had my piece ready to be picked up by the end of the business day. On top of this, the rectangular bezeled white topaz necklace I purchased is arguably the best bezel setting I've ever seen. Knowing my preference for opulent settings that allow more light through the stone, I was in love the moment I saw this. Thank you Christian, Mallory and Rebekah for your fantastic work!

As another reviewer mentioned, beautiful jewelry, bad customer service. I got my wedding band here a couple years ago. Long story short, my band wasn't ready when I had triple called to confirm it would be scheduled to pick up- and a friend had to wait 4 hours for it in Harvard square the day before my wedding. I almost didn't have it for my wedding day. Went in today, two years later, to give it another shot to look at other rings. The salesperson was helping someone else so I was just casually peaking in the case and didn't ask for any help at that point. Just browsing. She then became very flustered and told me she would be with me in a minute- insinuating I should back away from the case. I said ok, thinking that was kind of rude. She then came back and asked what I wanted to look at- I said the rings- and she asked if I had an appointment. I said no, and she again rudely said the weekends are too busy and I really need to make an appointment because it was crowded. The store was crowded, given it was a Saturday, and news flash- you are located in Harvard square! The Meca of tourists and window shoppers! All the people in there were browsing and clearly since I was the sixth customer in the store, I was called out. I felt so awkward at that point, I decided to leave. Left such a bad taste in my mouth, for the second, and last time.

THIS IS A REVIEW FOR JEWELRY RESTORATION SERVICES: I came to Rebecca Brooks to get a quote for re-stringing two heirloom strands of pearls and getting new clasps. The young woman who helped me (Emily) was very kind, patient and knowledgeable and even followed up with me via e-mail. However, their price was not fair for what I was asking to be done. I don't doubt they would have done a fine job with my pearls, but I ultimately went with a different jeweler (Benchcraft Jewelers in Belmont, MA) who charged MUCH less than what Rebecca Brooks quoted and did a great job. Rebecca Brooks strikes me as the type of place that charges more just because they can- because they are in the heart of Harvard Square and many customers don't do as much research as I did to see where they can get the most for their dollar so to speak. CUSTOMER SERVICE: 5 STARS VALUE: 3 STARS (You can get equally high quality jewelry restoration services elsewhere for a much lower price).

I did not have a good experience. Engagement ring appraised for $2900 less than we paid for it (done through a third party appraiser). Staff was incredibly unprofessional and there is a no return policy even when RB is at fault. You have to beg to get them to agree to fix the item (which eventually they did). Three months after I got my ring the ring warped - and I asked them to fix it (went from a circle to oval shape). They told me is was $100 to do this. Took the ring to Longs and they fixed it for $25 and were extremely pleasant and professional. Lesson learned- bought my ring and bridesmaids jewelry elsewhere!

I liked the design of their original jewelry, but they are slightly pricey (they mainly use "gold filled", not gold, and sometimes they even confuse it. Better to carefully ask at store) I had a bad experience when I ask if I could alternate my pendant to give it to someone via email. I first asked about the price and if they happen to trade-in the parts that I wanted to replace. That's a HUGE mistake, as they got very defensive about this inquiry and persistently repeated "unfortunately we do not accept "trade-in"", and their 14days return policy again and again although I replied ok and simply asked the price for the repair in my first reply. I do not understand why my simple repair inquiry took one month and I had to receive multiple impolite replies repeatedly mentioning my first inquiry as if I was rejected by them due to my inadequate request. I took it as a sign not to proceed this, so I just simply not give up the plan to pass my favorite jewelry to my family member.

So this one goes out to Zo, who cleaned up my ring until it shined like a... well, it was already a diamond but she made it sparkle like a newborn babe. Pretty sure this is the wrong location for the review but pass the message along, would you?

I LOVE Rebekah Brooks! My now-fiancée and I came here for my engagement ring. We came in just to get our ring sizes, no intention of buying, but I fell in love with a ring. It was out of our budget but Mallory, who is the absolute best, worked with us to create the perfect ring for me in our budget. She was great to work with and so good with answering all our (many) questions. It felt like she really cared about us, and it was awesome to have that kind of support when you're spending a lot of money on a lifelong piece of jewelry. I love my ring, and I get so many compliments on how it's such a beautiful combination of antique and modern. I've never seen another ring like it, which I love. All their jewelry is gorgeous. We are definitely coming back for our wedding bands!

I love their artistic jewelry collection and kind staff. Nelly is the best. She always gives me honest opinions understanding my needs and budget while giving me no pressure. I can trust her opinion. I really love their philosophy of ethic sourced gems. They only use antique diamonds and cultured pearls for ethic issues. Also, if you haven't had your ears pierced, it's your place. They make regular earrings to screw-back!!!! It's super comfy and the same stylish :)

Really great jewelers where the staff are truly driven by a love for the art! They don't buy jewelry, but Mallory agreed to look at a piece of family jewelry I was curious about. She was extremely knowledgeable and excited just to look at and tell me about an interesting piece. I learned so much just by dropping by the store, and will definitely return if I ever need to buy a ring or earrings !

I can't say enough positive things about Rebekah Brooks. We purchased both my engagement ring and our wedding bands here. Both Bailey and Mallory have been extremely pleasant and easy to work with. They have a beautiful selection of antiques, as well as custom pieces. If you are on a budget, they don't make you feel like crap about it like many other vendors do (in my experience wedding planning). Instead, they try to work with you to see what fits your style and your budget. I love my rings and I'm so glad we stumbled upon this small little shop!

Bought my girlfriend's engagement ring here. The jewelry is beautiful and the staff couldn't have been friendlier or more helpful.

Really awesome local artist owned store. Don't be intimidated to go in (as I was), they are very kind and won't hesitate to offer a range of priced items. For me that means under $100, which is in their lower range, but what they have is beautiful. They also do custom stuff, and free ring sizing even if you are not purchasing anything there. Fantastic store.

I wanted to buy an engagement ring for my then-girlfriend (now-wife), and a gold engagement band for myself. I first went to a few of the jewelry stores in the big diamond building in Downtown Crossing, but I found it imposing, clinical, and not at all in keeping with the intimacy of the experience that I wanted to share with my girlfriend. Eventually I landed on Rebekah Brooks, I think via a Yelp search. As soon as I walked in, I knew that this was the place for me. Zoe was warm and welcoming, and seemed deeply invested in making sure that I got just the right ring for my fiancée. There was no high-pressure sales pitch. The store itself is small and boutique-y, which I realize in retrospect is important: picking out engagement rings is highly stressful (for me and, I imagine, for many other guys); whatever the store can do to ease the buyer's mind, the better. Zoe and I worked out a set of criteria for the perfect ring, and Zoe worked with Rebekah to hunt down just the right ring. Throughout Rebekah's search, Zoe and Mercedes and I were in regular email contact. I always knew that they'd get exactly the right match, and they did. My fiancée and I could not be happier with the results. I would recommend Rebekah Brooks, without the least reservation, to anyone looking for special jewelry.

Beautiful jewelry; sub-par customer service. If you like it buy it--just know, this store has a no-refund policy; even when a necklace didn't work out as they said, and beads started falling off. I had to go back 2 times to have the bead replaced--which they said they would replace but did not. No explanation; no apologies; no thank you's. I think the staff would benefit from a professional level customer-service training.

For our one year anniversary, I wanted to buy my girlfriend some diamond stud earrings. On a whim, I swung into Rebekah Brooks to see what they had. Zoe was there and she showed me some of their handmade and vintage options. 10 minutes later I was walking out of the store with the most beautiful pair of antique diamond earrings that my partner loves and wears every day. So a few months later when I decided to propose, I went right back to Rebekah Brooks to see what my options were, and it was an amazing experience. I worked with Zoe again and she was lovely. We started by looking at vintage and handmade options, which were all beautiful but not exactly what my partner was looking for. Not to fear: Zoe pulled out a giant book of ring settings. We quickly narrowed down our options based on photos I showed her and other requirements. Eventually we picked a ring and gem that seemed perfect (though I was still so nervous). Meanwhile, we talked about my proposal plans, she shared other stories and generally kept me smiling and calm through what could be a stressful process. Zoe and their staff worked with me over email and phone the rest of the time. The ring was ready when they said it would be. When I went to the store to pick it up, Zoe was so excited for me. My fiancé is floored by the ring. It has the most beautiful sapphire and is just stunning. The one thing that everyone seems to say (after telling her how beautiful it is) is that the ring is so unique. That's exactly what we wanted! I emailed Zoe to thank her for all her help and tell her how my proposal plans worked perfectly. The next day I received the sweetest email from Rebekah Brooks herself, telling me how happy she was that my fiancé loved the ring, that the whole staff loved how well the ring came out, and to tell my partner that "it was made with love for her." That really capped an amazing experience. I would highly recommend using Rebekah Brooks to find your partners that unique piece of jewelry, and if it's the right time in your life, definitely go there for engagement ring shopping.

I had inherited an amazing old ring from my great-grandmother that I wanted to turn into an engagement ring, and my sister-in-law recommended Rebekah Brooks since she got her engagement ring there. It was a bit of process for me to decide what to do with the diamonds from my ring, and the first time I went in I think either Bailey or Mallory worked with me to come up with an idea from a ring, but didn't push me to make any decisions right away which I greatly appreciated. I came back on a day that Rebekah herself was in the store and was lucky enough to work with her to create the ring of my dreams. Instead of just flipping through a book and inserting X in this spot with Y setting, she worked with me to create a one of a kind ring that honors the vintage diamonds that I had. My ring is rose gold with a white gold setting, and it has beautiful hand engraving inspired by an Edwardian orange blossom motif. I could not love it more. Everyone in the store is so friendly, warm, and knowledgable about jewelry and jewelry history. When I came back to look at wedding bands, Bailey remembered me and my ring, which was so nice. I'd love to get some more jewelry from them. They have a great instagram account, as well!

Although my first visit to Rebekah Brooks was not particularly enchanting, I ultimately ended up ordering my wedding band from here, and I'm glad I did. I met with Lindsay on my second visit to the store, and she was very gracious and helpful facilitating my ring selection and ordering. I ended up getting a different ring than I had originally planned on, which turned out great- it compliments my engagement ring much better. I probably would have settled on something comparatively lackluster if not for Lindsay's helpful feedback. (I'm not much of a jewelery gal, but you kind of have to get a wedding band when the occasion calls for it.) She said the order would take 4-6 weeks to fulfill, but it only took two and a half weeks. I love being surprised like that. I just picked up the ring this afternoon, and I'm very pleased with how it turned out. Totally painless experience. All in all, it seems like there are a lot of great, (mostly) affordable, timeless ring styles available, even though the inventory is relatively small. I was glad I finally went in after walking by their storefront several hundred times.

Everything in the store is gorgeous, and the staff is always super friendly, knowledgeable, and helpful. My original plan for a wedding band fell through and, with 5 weeks to go before the wedding, Lindsay helped me pick out the perfect ring and was kind as could be throughout the whole process. If you need a wedding or engagement ring, or just want to pickup something nice for yourself, I highly recommend this shop. Everything is hand made, ethically sourced, and beautiful.

I stumbled across Rebekah Brooks' website while searching for a local shop to buy my girlfriend's engagement ring. I stopped in one day to ask some questions, as I had no idea what I was doing. My girlfriend wanted a heart-shaped diamond, and that was all I knew. Zoe was very helpful, and assured me that the budget I gave her was definitely enough to buy a quality ring, even with a special shaped stone (I was worried I wouldn't have enough). The very next day, they let me know that they found two heart-shaped stones they could use that would be within my budget. I loved that they didn't try to upsell me, or pressure me to spend more than I could afford. My now fiancé was completely in love with her ring, and we returned to Rebekah Brooks to get it sized (I had guessed too large). We were helped by Mercedes, who was so nice, knowledgable, helpful, and patient! While we were there, we looked at the other bands and rings they had on display, and I fell in love with a petite, patterned gold band. My fiancé ordered it on the spot (as we are two brides, we each wanted an engagement ring). When my fiancé returned to pick up her correctly-sized ring, she met Rebekah Brooks, and told her the story of my proposal, and our wonderful experiences in her shop. Every piece of jewelry is handmade, and the diamonds are ethically sourced. We truly couldn't be happier with our interactions with everyone at Rebekah Brooks, as well as the beautiful, unique rings we each have. We can't wait to return to pick out wedding bands to match!!