RE/MAX All American Realty

Terrible Experience with RE/MAX Hinesville - Not Recommended for Military Families

Are you a veteran or a military family looking for homes for rent in Hinesville, GA? AVOID RENTING THROUGH REMAX. Beware, fellow military families! We had an appalling experience renting through RE/MAX Hinesville, and we feel it's crucial to share our story.

We, a military family, signed a lease site unseen, a decision we regretted from the moment we stepped into our rental home. The property was infested with roaches, filthy, and surrounded by trash in the yard landscaping totally unkept. In efforts to be unproblematic, we took it upon ourselves to clean the mess we inherited.

When we moved out, our house was in significantly better condition, so much so that the inspector praised our efforts every inspection on how well our rental was being kept. However, our ordeal didn't end there. RE/MAX Hinesville, instead of acknowledging our efforts, decided to charge us for pre-existing issues and withheld our entire deposit and pet deposit. To add insult to injury, they slapped us with an additional $900+ in unjustified fees and sent invoices to us for things that were never actually taken care of. We drove past the rental to see if the landscaping we had been charged for had been done and it hadn't. Leaves were still all over the yard and other items they noted as reasoning for charging us. (Mind you the yard was extremely unkept upon our move in AND we had photos with time-stamps to prove)

It's disheartening to see a company show such blatant disregard for military families. RE/MAX "All American" Rental Department Hinesville's lack of concern for our living conditions and their exorbitant charges upon move-out reflect poorly on their commitment to customer satisfaction, especially for those who serve our country.

Save yourselves the headache - we strongly advise against renting through RE/MAX Hinesville or utilizing their property management services. Our hope is that this review serves as a warning to others and comes to the forefront when anyone searches for RE/MAX Hinesville. Your housing experience deserves better!

Stay away if you're a home owner. April the maintenance manager will not respond to your email which are the only binding conversation they will use as proof of her neglect. She paid a company called 360 cleaning to clean my home after the renters moved out the price was $650. They never cleaned and she never responds to have them clean they walked away with my money and I still have a filthy home. I advise all of my fellow 3ID brothers and sisters to please stay away if you don't want to loose money. Photos of the mess that they said was cleaned, and spent $650 on.

We worked with realtor Cindy Lou when we purchased our home last Sept 2022. She recommended home inspector Randy Dutson with WIN home inspections. We used him because we were new to the area and first time home buyers. Recently we noticed that the spot on the ceiling had gotten a little bigger. Upon going into the attic we found that there was a severe leak and black mold had formed. We called Mrs. Lou and home inspector immediately . The both informed us that there wasn't much we could do now that a yr has passed. It was exactly a yr the day we called them. We set up inspections with several roofers, all who informed us that the damage was extensive and that the roof in fact was in awful condition with fiberglass showing and nails coming out of shingles. We were told it had been that way for some time (before we purchased home). The previous homeowners failed to disclose roof issue also. We have a lawsuit on our hands for sure. We have contacted attorney. This is an awful thing to do to people. I had just enough money from a settlement (my mom, sister and niece got killed in a car accident) to buy this home for my family. I will steer anyone and everyone I can away from Mrs Lou.

Please beware of this company that is also located on Elma G, if you're renting out. Moving in process is great, but wait until you move out.

1. We moved in March 23, (lived there only 6 months) and the house was moved in with the photos provided, and recorded on the move in inspection sheet. They're trying to charge us for an exterminator, and cleaning fee. The rest they are charging us for I am okay with. However, this is unacceptable. We left the house cleaner than we found it.

2. The inspector who was there for our move out told my husband "You're slowing down my process by asking me questions", and wiped his dirty shoes on the white carpet seconds after he was told we cleaned the carpet. Horrible service.

3. When we gave our 30 day notice, we were told by a front desk associate that the cleaning company who cleaned our house was fired because they found out the houses weren't properly cleaned... go figure. So why are we paying to have a house cleaned that was dirty when we moved in?

4. Currently waiting on a response from a manager to figure this out. Will come back to finish review after.

I had a terrible experience with this company. I was with them for over a year as a homeowner, and had a multitude of issues like doing repairs without my consent, not following up on questions or problems, making themselves unavailable to be reached, rent not being paid on time, allowing tenants to break pet agreements, not performing inspections as required, the list goes on.

They don't know what transparency is. If you want to have absolutely no clue what's going on with your house, this is the company for you. You are never kept updated on anything, and if you call, you are lucky to get someone at all, much less the one you're looking for. Don't bother emailing either, because they probably wont email back and if they do, it will be from one of a dozen different email addresses. None of which will have an actual person's name in the signature block.

I brought my concerns with the property management to the owner of the company, Bert Webb. That was a mistake. I've never had the misfortune of working with someone as immature and unprofessional as this woman. I'll save the description and transcribe an email she sent me on Christmas Eve here:

"Your not going to get anywhere insulting people
You have insulted me for the last time
Puppet master .
You are not as smart as you think you are.
I will have my Attorney contact your attorney .
Please send me his information
And have a wonderful day.
You must be a sad person inside .
I have never insulted you .
I have always been respectful to you .
After the email you just sent me insulting me like you did.
I no longer want any communication with you.

You know everything ....
Your always right....
It's your way or no way ....
You are smartest person in the world
And I know nothing ......
You want everything to be your way.
After all your a puppet master!
So
Please send me your attorney information
If it's Jag
Have them contact me
My husband and I retired from Army
22 years
I know a little about how Jag works.
But of coarse I no where
Near as SMART as You.......
Have a nice life..
And you will with your attitude!"

-Bert Webb

For context, this was in response to an email I sent where I very tactfully called her out on her lack of urgency and professionalism in the matter of managing my property. When you have to take your problems all the way to the top, and this is how the top responds, it's time to stop doing business with that company.

Was the worst experience for a real estate company, they are a bunch of frauds that will charge you for damage that was there prior to moving in. Would never recommend to my worst enemy. They need to be shut down.

Where to start well first off we were told the house we were going to rent would be cleaned didn't happen! Then we discovered that the garage had a huge crack down the middle and looks like it'll cave in any moment to which the owner said don't got the money to fix it! And then the grass they said would be mowed wasn't guess it slipped their mind! And of course the refrigerator doesn't dispense ice or water and the walls are covered in paint patches like can't believe they actually said we send professionals out to paint like ok!!!

I'm so glad I never went through this company and they just happen to be managing the house I was buying. The property manager was Justin Webb and he was extremely lazy!

Problem #1: I asked to have a plumber look at the house because the inspector was concerned. 2 weeks later, Justin Webb responded to my realtor and asked if he could take $500 off of the home. I asked what the estimate was and he said he hadn't gotten one yet. My realtor ended up hiring one of her own plumbers (luckily he was real nice and didnt charge).
Problem #2: I showed up to closing AFTER he told my lender all the stipulations would be completed by closing. Nothing was done! After my realtor lit a fire under his butt, I come back, and they partially completed some of the jobs and I had to go back and make them do it correctly. Unfortunately, on one of the places where there was wood rot, Justin had them paint over it, instead of fixing it and by the time I noticed it, I had already bought the house .
Problem #3: Justin shoved the tenant out of the home in 30 days (after he told me, she was on a month to month lease and would be out in 30 days)...typically an incentive is offered in order to expedite someone out of the house. I talked to the tenant and she said she knew the law was 60 days and Justin did not offer an Incentive, just told her to get out. Fortunately, she was very nice and vacated the house, without putting up a fight.
Never once did I see Justin, face to face...except at closing to collect the money.

Dont EVER buy or rent from Justin Webb.

As a homeowner, worst experience ever. No one returns phone calls, no one knows what they are doing. They send vendors in to do work and don't follow up that work has been completed but yet you get charged. Offered to fixed something they missed and backed out and gave me the running around when it came time to do the work. Save yourself the headache and run the other way.

They will nickel and dime you for everything but don't ask them to do their job. I have rented with them for a year and can't wait to buy my home. They always blame you when something needs to be fixed. They don't accept cash for rent and charge you for use of a card. Why are they even in business still?