Quality Inn & Conference Center

There is an old odd smell, but I assumed it's the ac and heating,
The building seems old but that's no worry for me.
Morning food was good and the morning staff are very friendly.
Karen at the front desk the day I arrived was so very kind and helped me get some businesses listed that are open on Sundays and helped me get something warm to drink at night. She also talked about the history behind the town and local festivals! I will be returning so it was very good to hear about!

This hotel is fabulous, and the location is extremely convenient. Especially when looking for dining. The rooms are immaculate, the staff is friendly. I would also like to say that Kimberly and Pally both went above and beyond to make sure my family had everything they needed during their stay. We can't wait to come back soon!

This hotel has exellent management, who will go above and beyond for you. Very clean, excellent service from everyone. If you have a problem they are willing to work with you, and take care of it right away. I have been staying here for years, and i have never had any problems.

This is the most dirtiest Inn I've ever been in. We literally found drugs and cigarettes in our room. When we tried to call the front desk to report what we found the manager hung up on us. The police were even called. Never again....

Great staff. Clean rooms. Good breakfast. Decent bar/restaurant located in hotel. Been staying off and on for over a month due to work.

We recently stayed here for a friend's wedding. The room was clean and comfortable and we didn't have any issues though my husband did complain that we were at the very end of the hallway. No big deal to me though - I need the exercise. But, access to a stairwell would have been nice. The grab and go breakfast was okay. I can't wait for Covid to go away so we can have a better hotel breakfast! Overall we enjoyed our two night stay. The staff was great - professional and friendly. We will definitely stay here again next time we are in town.

Hands down, the CLEANEST hotel in the Choice Hotel group. We love this place and have always chosen it over newer hotels in the area when visiting family. The staff makes a point of greeting you every time they see you. Beds are extremely comfortable. Parking is easy, hotel is quiet and accommodations are spot on for this award winning property. Kudos to the owner who has done an outstanding job of renovating this property. The restaurant is an added bonus. Food is quite good and a hotel guest discount is offered at dinner time. Win win all around!

Really not a bad place to stay in a town this size. They typically do a good job of accommodating my mother's mobility issues and the service is pretty good. Breakfast tends to be good with at least some variety.

I've spent a number of nights and holidays here since my brother lives in town. It works well enough and it appears they've upgraded a few things since the last time I visited.

Here's what the Quality Inn of Franklin has going for it: price, location, a yummy hot breakfast, and fantastic customer service.

It's situated on the main drag through Franklin, PA, so if you're headed to Titusville, Oil City, Warren, or any other parts of the Allegheny National Forest, it's right on your way. And the town is way cute, so you might want to make Franklin itself your final travel destination.

They have a bar and restaurant on site, although the restaurant closes early at 930, with the bar staying open later on weekends. However, if you arrive past the restaurant's serving hours (which I always do), you're just a short walk down the street to the Commons, which serves food later. You're also very nearby a 24-hour Sheetz and a handful of other bars and restaurants. The location of this Quality Inn is great.

And the staff is the best. So friendly and helpful! On my most recent visit, I could not get my computer to log into the WiFi, no matter what I tried. After half an hour of struggling, I called the front desk for help, and Steve had me bring my laptop down (at 12:30am no less!) and had me online in minutes, while still multi-tasking to check in 2 other guests with a smile. Seriously, SUCH great customer service!

Free hot breakfast (eggs, breakfast meat, bagels, waffles, etc.) included in the morning.

But the building itself? Well... it's seen better days. Don't get me wrong: the rooms are spotlessly clean, but they are OLD. Not 'charming old Victorian hotel' old, but 'please corporate offices, reward the staff for the awesome job they are doing here and give this place a makeover' old. Old-style yellowish lightbulbs, 1970s tile in the showers, and a heating/AC unit that sounds like it might take off and fly out the window at any minute. Not all of the rooms have desks, so be sure to ask if you are planning to do some work while you're there.

Still, you are stocked with three-prong outlets (right by the bed for your phone charger) and a flat screen TV. (We couldn't get the one in my room to work on my last visit for some reason - but again, the awesome customer service came through and they offered to move me to a different room that had a working TV if I wanted.)

To be honest, my rating of this hotel goes between a 3 and a 4. If half-stars were allowed, it'd be a solid 3.5. But the staff rescues this hotel from any of its negative attributes, so I rounded up. If you're staying in Franklin or one of the neighboring communities, this Quality Inn is a solid bet for your lodging. Even if the building is a little outdated, the attention of the staff will make you feel like you're family.

Mediocre accommodations, terrible management. I needed to book a stay for work and did so while at work, not realizing at first that I had booked the wrong dates. Honest mistake. The manager was very rude due to me accidentally reserving the wrong dates for my stay and needed to change them. (Apparently people are supposed to be perfect and never make mistakes). She would not give me a receipt for my stay and was very condescending. Will not stay here again, and will definitely tell everyone I know not to stay there either. That's just not how you treat people, especially when they've paid to stay at your establishment. Zero sense of customer service.