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Review Highlights
“There is a kid's meal (nachos, taco, burritto bowl or quesadilla) that comes with chips or applesauce; juice, milk or water.” in 3 reviews
“My problem is the first time I ordered online I told them I'd pick it up immediately.” in 2 reviews
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Overall rating
35 reviews
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1 star
- 630833393May 27, 2022
I used to like Qdoba very much but today's visit proved to be my very last visit.
I ordered a chicken protein plate and a side of ground beef and was completely shocked at how GREASY that beef was.
Normally there's a tiny amount of oil left behind from the beef but this was over the top. Even after draining some of it twice-- there was still too much left over.
And the oil was so overwhelming I couldn't even taste the spices in the meat as I normally would.
Also the texture of the meat was not soft but rubbery and was not up to Qdoba standards.
Unless they changed the recipe which is always a very bad idea. I don't know what the heck is going on with Q but no way I'm coming back.
This was one of the worst food experiences I've ever had at a fast food chain restaurant. Ugh!
It's 2 thumbs way down for Qdoba.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Matthew F.
Jun 1, 2022
We hate hearing this from a fan, Veronica. You should always be able to count on us for delicious foods and it sounds like we missed the mark this time. We'll follow up with the store team and look into this. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Yelp Case #1229600738. Thank you.
- 1296582834Sep 16, 2022
I have been to this qdoba many, many times and I am always impressed with the service and quality of food. It's not a 5 five star restaurant, but for a fast food burrito chain, qdoba does it best! I always get the veggie burrito, sometimes changing up the type of rice/toppings. Regardless, the burrito is always amazing and the ingredients taste fresh! The employees are always so nice and friendly. This is my favorite qdoba in Colorado Springs :)
Helpful 0Thanks 0Love this 0Oh no 0 - Tray B.Teller County, CO39912542Nov 8, 2023
When we walked in- we were the only people in line and suddenly 12 plus people came. The staff took it in stride- they were quick, efficient, professional, and made great food. Very happy with the service and product. The place was very clean, and the drink/utensil area was spotless.
Helpful 0Thanks 0Love this 0Oh no 0 - Spencer J.San Rafael, CA3392418Mar 17, 2022
Went to pick up a DoorDash order and little dirty blonde lady was so rude to me I waited and didn't say a word and then I went to ask if the diet Coke's were in the bag and before I could finish my sentence she says "Everything is in there!!" And I said oh I was just making sure... "EVERYTHING IS IN THERE GOODBYE!"
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Matthew F.
Mar 22, 2022
This is disappointing to hear, Spencer. You should always expect excellent service from QDOBA whether you are a dine-in customer or an online delivery service partner. We will pass this feedback along to the district manager to ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Yelp Case #1206548482. Thanks, we hope to see you again soon.
- Zechariah R.Colorado Springs, CO13371Nov 16, 2021Updated review
I took my gf there for dinner and the steak for our Burrito bowl and burrito was over seasoned and super fatty. I don't know what they did to the steak but lighten up on the spices
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Matthew F.
Jan 12, 2021
This is not what we aim to hear, Zechariah. You should expect nothing less than excellent service and delicious food when you stop in and it sounds like we missed the mark! We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Yelp Case #1107529082. Thanks, we hope to see you again soon.
Jan 3, 2021Previous reviewWent there for dinner with my girlfriend the rice half was cooked and half wasn't. How can mess up with rice. Couldn't even eat most of the rice because of that. Someone needs to know how to make rice
- Ro R.Los Angeles, CA187745Sep 25, 2021
I always appreciate Qdoba. East, west coast and in between. Quality has been the same. Just enjoyed a great quesadilla, but my fav is the bowl.
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Matthew F.
Sep 25, 2021
We love hearing from fans like you, Ro! We're glad you always enjoy your visit to QDOBA. We'll always be here to satisfy your cravings for our flavorful food. Thanks for the feedback and we hope to see you again soon!
- Brenda Y.Littleton, CO05Dec 26, 2018
Only for 1916 south ridge Colorado Springs store
Food was good but we walked in at 5:30 pm to a QDOBA closing at 10 pm. Half the seating was sectioned off as closed. Employees had the entire counter pulled back and were doing cleaning rounds for the night. I have never felt less welcomed to any restaurant in my life. Terrible way to manage your store. I bet you lose a bunch of businessover this. When we pulled up we thought the store was closed and almost left.Helpful 1Thanks 0Love this 0Oh no 0 - Riley S.Colorado Springs, CO02Mar 5, 2022
Specifically for the Southgate location in Colorado Springs. I ordered online, hours in advance, so I could grab it quickly during my short lunch in between classes. My food was not ready when I got there, and when a worker asked me what my name was for her to check my order status, I told her, and she claimed they never got an order from me. I showed her my confirmation email and number, and she still blamed it all on me!!
I understand that online ordering can have issues, but she was very rude and never explained or apologized for the situation. She told me she would get back to me and work on my order, but instead took orders from other customers. This was extremely frustrating because I ordered online so I could avoid the long lunch lines, but ended up waiting longer than anyone else! After being ignored, another worker set out some of the delivery service/online order bags, and mine was in that mix. Obviously the worker lied to me when she said they never received my order because they were able to make it even though no one had asked me in person. But even after all of that, they messed up the fillings on my order.
None of the workers ever apologized, offered a coupon, or even acknowledged that they had made my order. After my experience, I had an email asking how my experience was, and I expressed my frustration, and marked the box saying that I would like to be further contacted to discuss it, and have not heard anything a month later.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Matthew F.
Mar 6, 2022
We understand your frustration, Riley. We know you chose to order online for convenience and we want to make sure we've got it running smoothly. We'll pass this information off to the manager at our Colorado Springs store to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Yelp Case #1204123847. Thanks, we hope to see you again soon.
- Dan S.Littleton, CO02310Mar 22, 2018
Very good lunch today and great service from Justin and Megan. Thank you!!!
Helpful 1Thanks 0Love this 1Oh no 0 - Jan 15, 2018
I like this place for a quick lunch or dinner. There are more protein choices than many other fast food American Mexican restaurants, like pulled pork and brisket. They don't charge extra for guacamole, and they have a Coke freestyle machine. It's not gourmet food or anything, but I like it better than the similar chains.
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