Provident Credit Union

This review is long overdue. Several months ago, I refinanced my truck through Provident CU. Their service was very good and their rates were very competitive. Recently, I made a boat purchase which I handled through the Folsom location. Both the seller and myself were greeted in a friendly and helpful manner. Much of the paperwork had already been prepared so the visit went smooth as silk. Tammura of that branch was delightful, handled everything perfectly and answered all of our questions. Did I say the rates were competitive! I highly recommend Tammura of the Folsom location for your financial needs. Thanks Tammura!

First of all, talk about Christmas spirit! I loved all the fun festive decor! They did an incredible job decorating for the season!

More than that though, everyone is so helpful here. Jennifer, Daniel, and Reyna are all so friendly and welcoming. They answered all my questions and made my transaction super easy.

I've been frustrated with PCU for a long time. I loathe their "revamped" online banking and I refuse to update to the new mobile banking app. I shit you not that they made many very shitty revisions to their online banking environment and it is WORTHLESS. I HATE that I can't accomplish what I want. Some of the obnoxious revisions:

*see-through banking data (you can see the effing decorative background through your financial data) - I have ZERO desire to look at your stupid "pretty" background - I do NOT want transparent data screens
*your full name is shown at the top of the screen for every page you view - ZERO privacy if you need to look at your banking online and you do not have a privacy screen and are in a public environment
*can't select the dollar amount of the transaction just to keep your place while you balance your checkbook - if you do, the whole effing excessive multiple line transaction detail pulls up and blocks your view of your other transactions
*too many blasted scrolling windows - this is not social media - I do not want your obnoxious promos and pictures distracting me from serious business
*their pages get hung up too easily for too long trying to load
*sign-on window buttons are too close to the typing fields, too easy to lock yourself out
*sign-on window does NOT have a feature to show your typed password for proofreading before clicking "enter", too easy to lock yourself out
*tiny, spread-out font is easy to get lost
*excessive hyperlinks are excessively distracting and it is much harder to focus on what you need to see (and it is not the font size for my monitor and window browser because their routing and banking numbers are GIANT
*IT IS JUST PURE SHIT.

I am considering moving my money to a different institution after 25+ years. The interface is that bad. Absolutely horrendous shit just trying to please the segment of society that needs excessive stimuli and constant identity changes.

Worst customer service and policy's I've experienced at a bank in some time. After coming with all necessary paperwork to close out a small car loan for my deceased father they were unwilling to even disclose the amount owned,or open accounts. That is with me having death certificates and executor paperwork. Everything needed to close out accounts at many other financial institutions.

Brand new member coordinating with the Folsom team to purchase a used car from a local seller. Jennifer, Daniel & the manager Reyna were fantastic! All of the team members were professional, courteous and understood the importance of customer service!! Great job handling all the paperwork & assisting the seller. I highly recommend Provident!!

I have never experienced such excellent customer service with such a complex task. Reyna and Daniel have been so patient and honest with me about my used auto loan with Provident. This was my first auto loan and I was not very educated about it. They walked me through the process before hand so I knew what I was getting myself into. Then once I chose to go with them, they explained every step I had to take and were honest about how things worked. I highly recommend banking and loans with Provident. Thank you for your patience with me and all my questions. I'm so grateful I went with y'all!

My elderly parents who live far from a Provident office, began a process late November that that had a deadline. They completed a required form, and mailed it in a pre-filled return envelope. With the deadline coming near, they telephoned a representative but were unable to find out if the action item had been completed. I went to the Folsom office, and explained my parents plight. So happy that Jennifer Carter, Account Officer was able to provide personal follow through within her organization, and my parents are relieved that their situation is resolved. Thank You, Jennifer!!

I just opened a ww savings and checking at the Folsom Provident Credit union!
The Folsom team rock:
Mina Attalah, Float manager
Jan, Daniel and Jacob provided extraordinary service!
Most noteable...they knew there regular customers by name and treated the new ones like they are family.
Highly recommend the team at Folsom Provident credit union
SF.

Jennifer was fantastic in helping us cancel all of our accounts and open new ones as our checking account had been compromised... She was extremely knowledgeable and efficient and kind at the same time. The other staff members who assisted her in completing the tasks at hand were kind and efficient as well .... she and the staff made a very difficult situation quite tolerable and free of anxiety. My husband and I are very grateful for their kind assistance.

So disappointed in this institution. It has a good rating from Forbes - but maybe Forbes needs to look again.

I set up an appointment to set up a trust account. On Wednesday, I had an appointment. I guess Everett didn't want to meet with me on Wednesday, so he changed my appointment to another day and another person, without my knowledge. The other person didn't know what a trust account was. I was repeatedly asked if I had an account with them. No, I'm opening a new account...and now I'm not.

Thanks, Everett, for changing my appointment without my knowledge and passing me off to a person who didn't know how to handle this type of account.

Thankfully, this happened before I moved the money to their institution. If it's this bad before you start, don't move forward.

I wanted to open a savings account. Nothing fancy. Planned a set amount to go into account for future travel. I made an appointment. I'm 65 and believe me not my first bank account. Girl calls me and tells me all the things to bring (standard and also listed on website). Then tells me to unlock my credit with experian. Now this is weird as I am not applying for credit. How would she even know I lock my credit file? Even if innocent still intrusive. Irritated me to no end. Time to find another bank.