Prestigious Pets

My usual pet sitter/walking company, Great Paws (now Sparta) was closed so I decided to try Prestigious Pets based on all of the good reviews.  We have 2 dogs and a fish that were being cared for while we were gone a Friday through Tuesday evening.

I knew in the initial meeting that I did not think the company was a good fit.  The walker would not share her phone number and said any communications had to be emailed through the company.  Since their hours are M-F 9 am - 4pm or Sat. 11 am - 3pm and closed Sunday, this leaves a lot of time where you cannot contact your walker if needed.  We would have liked to contact her when we saw the alarm was not set and also when we saw the fish bowl had gone from clear to cloudy.  

I also did not like their fee and the services you receive.  In the initial meeting, our walker told us it was $20 to come to the house, but that did not include a walk.  She told us that was $5 extra.  Granted they invoiced and charged us $10 and it took multiple emails to get that credited back on my card.  The request was made on 10/6 and I did not receive the credit until 10/14.  Their initial quote said the visit included 10-15 minutes of a walk or backyard time so I was confused that our walker was telling us something different.

They also don't automatically give you updates on the visit.  In the initial meeting, our walker told us that has to be requested each day via email.  I like to know the walk and visit happened and that the dogs are doing well.  

Finally, I left a note asking for our keys to be left when the walker left the last day.  They charge $15 to get them back at a later date.  The walker did not leave the keys and they are going to charge me to get them back.

The one star is for potentially harming my fish, otherwise it would have been 2 stars.  We have a camera on the bowl and we watched the water go from clear to cloudy.  There was a layer of food on the bottom from way too much being put in it.  Even if you don't have fish, you should be able to see the change in the bowl and stop putting in food.  Better yet, ask us how much to feed if you are unsure.

The care of our dogs was fine.  It is just the company is not one I would recommend due to their policies.  I did share this feedback with them and they wanted to discuss it.  However, I have no plans to use them again and did not want to take the time to discuss the issues.

Amazing,
Excellent customer service and professional.

I had them come in for my two macaws which sometimes can be tricky to take care of.

Was completely hassle-free!

Thanks Prestigious Pets!

This business is absolutely amazing with pets!! I moved to Dallas for 2 years for business purposes and was worried about my dog, an Australian Shepard, and how he would be in a new apartment while I went to work every day being he is a high energy dog. I came across Prestigious Pets and immediately called them. They are so friendly and helpful, but most importantly REASSURING! They made sure I was comfortable and knew my pup was going to be okay with them! They had just redid their website as well which makes it even more easier! I highly recommend this business to any pet owner looking to have their animal be in good hands!

Beware before doing any business with those guys.

Their technology is a nightmare, the website is DATED and you can't really do anything without it turning into a hassle. What I hate the most is that you can't get an actual price estimate, when you get a total price then your appointment is already booked.

It honestly started on a good note, they took care of my cats during a trip and it seemed ok.

I used them again and I started to see weird things:

- They don't give you updates
I honestly don't give a crap about the whole "oh we treat pet first" (which also is a lie, more on this later). It's 2019 and there is technology out there. Give updates after each visit through an app, it takes 2 seconds and gives peace of mind. It's mind-blowing that you guys can't get  that

- The quality has dropped drastically (at least for cats)
The previous lady was great. Now there's a new guy and he's just not good. On my last trip, the water wasn't changed daily, it was disgusting when we came home and the food wasn't removed from the plate after each feed so a crusty mess developed.

- You can't get anyone on the phone
When you call the front office they don't know anything and tell you to send an e-mail.
What's the point of having a phone line.

- They don't respect their appointment times
I installed a sensor on my door because I was expecting that visits weren't happening as they say and guess what: I was right.
The guy was supposed to come between 6 and 9, he didn't.
He showed up at like 1 pm and nobody told me anything.
I had a friend come in faster than him (after I had called the office) to take care of my cats. When the Prestigious Pet person came in he said: "I really love those cats bro". Right.
They said they would refund me for this: they didn't.

- Their advertised price vs what they charge on credit cards is different
at three separate occasions, I have noticed this. They send me an email with a total price and the price charged on my credit card is different.
I sent 2 emails about this: no answer.
(see picture for proof)

I understand a loss in quality or bad service but being ripped off is something I do not tolerate.

So in a nutshell: You can do better in Dallas. Those guys are def not the #1 pet sitter.

I guess the warning that Yelp is giving you for shady practices is true after all.

Prestigious Pets is the place to go if you are looking for a quick, easy and affordable hospitality service for your special companion. I hired Prestigious Pets when I was visiting Texas for a few days. The best part about this company is they come directly to your hotel room to babysit your furry friend. I could go out to eat without worrying about him barking and bothering other hotel guests. I definitely recommend this company for your next visit to Texas with your furry friend!

My husband and I love to travel on big trips twice a year. This year we decided to go to Costa Rica. My dogs and cats are like family and the only thing I hesitate when travel is their care. We have had previous experience with Prestigious Pets and knew they would be in good hands. While we were gone we found out that do to the Corona Virus we might not make it back as flights were being canceled and borders closed. Thankfully we did make it back and had the peace of mind that if we were stuck in another country they would be taken care of. I appreciate the updates that were sent and am so happy to have found someone who would love my animals like I do and gives me the peace to be able to enjoy my trips and not worry if something happens to prevent us from getting back on time. Highly recommend!

Great place to have your "little ones" taken care of.  Love that they do more than just dog walking.  You can have a variety of durations on visits, overnight care and even waste removal.  With a Great Dane, that is impressive.  Another great feature is the online client portal.  Definitely check out!!

I have used Prestigious Pets for some time, now.  
What I like about them is that you can book your time online.
My experience had been average.  I wish I could say excellent.    .          I have had a few problems and it is difficult to reach someone when needed, by phone.  If you are patient, e-mail is the best way.

It's always great to find a place to take my dogs. I am happy by the service that they provide. The staff are very helpful and are always willing to answer any questions I might have.  They treat my dog like I  do. I always recommend my friends to Prestigious Pets. I have to says it's the little things that the Prestigious Staff does that keeps me going back again and again.

Great people and extremely communicative!! Super super pleased with how they cared for my pup! They were on time and very patient and sweet with him! They kept me updated and any questions they had made sure they communicated it with me ! They also told me how his leftovers were on his walk which was really nice to hear so I knew he was having a
Healthy poop! They took photos and videos per
Request and also made sure he had water and food when done and checked up on him to make sure he was doing alright ! Really love their diligence and carefulness with everything ! Really worth the value and will be using them again!!

I have used this service 5 times in total. Normally they do a great job, however, the last 2 times I have used them they cancelled my appointment the day of requested service causing me to scramble to find someone. Upon calling them for an explanation to get ahold of anyone that can make a decision is extremely difficult and they do not seem interested in calling me back to make things right.