Prestigious Pets

I am an avid reader of reviews and for the first time I have been let down. I called Prestigious Pets to book daily visits for my cat while I was gone for Thanksgiving. The pet-sitter that showed up to my house took great notes on our cat and I was told that she would be the one that would come visit unless there was an emergency or if my sitter was unavailable (this is also stated in the Q&A of their website). She told me her visits would last 20 minutes and I explained to her how important it is for her to play with my cat because he is super active and will become destructive if he doesn't get at least 15 minutes of playtime. I thought there would be no problem considering the great reviews Prestigious Pets has on yelp, however I was sadly mistaken.

1. The pet-sitter I met before I left was not the one taking care of my cat more than half the times. I understand if she could not make it one day and sent another sitter like she explained, but if a new person is going to be the one taking care of my cat for the majority of the time, I would have liked to be notified.
2. The pet-sitter's visits ranged from 5 to 15 minutes. The few times she was there for more than 10 minutes, she did not play with my cat. I am paying for a 20 minute visit, therefore I should get a 20 minute visit. This made me feel uncomfortable and felt bad for my kitty who is use to a lot of human interaction. The only thing I could count on Prestigious Pets for was to feed my cat and change out his water bowl daily.
3. Not only was it inconvenient having to email Prestigious Pets every day while I was out of the country just to get an update, but their updates consisted of one lined sentences like "so sweet" along with a picture of my cat. No details regarding the actual state of my cat.
4. I am not a fan that I cannot contact the pet sitter directly via text message and instead I have to email the company itself. It made the whole experience extremely impersonal and the convenience once again was not there. I was aware of this policy beforehand so at least it was not a surprise.

I am going to inform Prestigious Pets of my dissatisfaction with their services and hopefully no one else has to go through this while away from home.

Amazing,
Excellent customer service and professional.

I had them come in for my two macaws which sometimes can be tricky to take care of.

Was completely hassle-free!

Thanks Prestigious Pets!

This business is absolutely amazing with pets!! I moved to Dallas for 2 years for business purposes and was worried about my dog, an Australian Shepard, and how he would be in a new apartment while I went to work every day being he is a high energy dog. I came across Prestigious Pets and immediately called them. They are so friendly and helpful, but most importantly REASSURING! They made sure I was comfortable and knew my pup was going to be okay with them! They had just redid their website as well which makes it even more easier! I highly recommend this business to any pet owner looking to have their animal be in good hands!

Beware before doing any business with those guys.

Their technology is a nightmare, the website is DATED and you can't really do anything without it turning into a hassle. What I hate the most is that you can't get an actual price estimate, when you get a total price then your appointment is already booked.

It honestly started on a good note, they took care of my cats during a trip and it seemed ok.

I used them again and I started to see weird things:

- They don't give you updates
I honestly don't give a crap about the whole "oh we treat pet first" (which also is a lie, more on this later). It's 2019 and there is technology out there. Give updates after each visit through an app, it takes 2 seconds and gives peace of mind. It's mind-blowing that you guys can't get  that

- The quality has dropped drastically (at least for cats)
The previous lady was great. Now there's a new guy and he's just not good. On my last trip, the water wasn't changed daily, it was disgusting when we came home and the food wasn't removed from the plate after each feed so a crusty mess developed.

- You can't get anyone on the phone
When you call the front office they don't know anything and tell you to send an e-mail.
What's the point of having a phone line.

- They don't respect their appointment times
I installed a sensor on my door because I was expecting that visits weren't happening as they say and guess what: I was right.
The guy was supposed to come between 6 and 9, he didn't.
He showed up at like 1 pm and nobody told me anything.
I had a friend come in faster than him (after I had called the office) to take care of my cats. When the Prestigious Pet person came in he said: "I really love those cats bro". Right.
They said they would refund me for this: they didn't.

- Their advertised price vs what they charge on credit cards is different
at three separate occasions, I have noticed this. They send me an email with a total price and the price charged on my credit card is different.
I sent 2 emails about this: no answer.
(see picture for proof)

I understand a loss in quality or bad service but being ripped off is something I do not tolerate.

So in a nutshell: You can do better in Dallas. Those guys are def not the #1 pet sitter.

I guess the warning that Yelp is giving you for shady practices is true after all.

Prestigious Pets is the place to go if you are looking for a quick, easy and affordable hospitality service for your special companion. I hired Prestigious Pets when I was visiting Texas for a few days. The best part about this company is they come directly to your hotel room to babysit your furry friend. I could go out to eat without worrying about him barking and bothering other hotel guests. I definitely recommend this company for your next visit to Texas with your furry friend!

My husband and I love to travel on big trips twice a year. This year we decided to go to Costa Rica. My dogs and cats are like family and the only thing I hesitate when travel is their care. We have had previous experience with Prestigious Pets and knew they would be in good hands. While we were gone we found out that do to the Corona Virus we might not make it back as flights were being canceled and borders closed. Thankfully we did make it back and had the peace of mind that if we were stuck in another country they would be taken care of. I appreciate the updates that were sent and am so happy to have found someone who would love my animals like I do and gives me the peace to be able to enjoy my trips and not worry if something happens to prevent us from getting back on time. Highly recommend!

Great place to have your "little ones" taken care of.  Love that they do more than just dog walking.  You can have a variety of durations on visits, overnight care and even waste removal.  With a Great Dane, that is impressive.  Another great feature is the online client portal.  Definitely check out!!

I have used Prestigious Pets for some time, now.  
What I like about them is that you can book your time online.
My experience had been average.  I wish I could say excellent.    .          I have had a few problems and it is difficult to reach someone when needed, by phone.  If you are patient, e-mail is the best way.

It's always great to find a place to take my dogs. I am happy by the service that they provide. The staff are very helpful and are always willing to answer any questions I might have.  They treat my dog like I  do. I always recommend my friends to Prestigious Pets. I have to says it's the little things that the Prestigious Staff does that keeps me going back again and again.

Great people and extremely communicative!! Super super pleased with how they cared for my pup! They were on time and very patient and sweet with him! They kept me updated and any questions they had made sure they communicated it with me ! They also told me how his leftovers were on his walk which was really nice to hear so I knew he was having a
Healthy poop! They took photos and videos per
Request and also made sure he had water and food when done and checked up on him to make sure he was doing alright ! Really love their diligence and carefulness with everything ! Really worth the value and will be using them again!!

I have used this service 5 times in total. Normally they do a great job, however, the last 2 times I have used them they cancelled my appointment the day of requested service causing me to scramble to find someone. Upon calling them for an explanation to get ahold of anyone that can make a decision is extremely difficult and they do not seem interested in calling me back to make things right.