Prestigious Pets

I am an avid reader of reviews and for the first time I have been let down. I called Prestigious Pets to book daily visits for my cat while I was gone for Thanksgiving. The pet-sitter that showed up to my house took great notes on our cat and I was told that she would be the one that would come visit unless there was an emergency or if my sitter was unavailable (this is also stated in the Q&A of their website). She told me her visits would last 20 minutes and I explained to her how important it is for her to play with my cat because he is super active and will become destructive if he doesn't get at least 15 minutes of playtime. I thought there would be no problem considering the great reviews Prestigious Pets has on yelp, however I was sadly mistaken.

1. The pet-sitter I met before I left was not the one taking care of my cat more than half the times. I understand if she could not make it one day and sent another sitter like she explained, but if a new person is going to be the one taking care of my cat for the majority of the time, I would have liked to be notified.
2. The pet-sitter's visits ranged from 5 to 15 minutes. The few times she was there for more than 10 minutes, she did not play with my cat. I am paying for a 20 minute visit, therefore I should get a 20 minute visit. This made me feel uncomfortable and felt bad for my kitty who is use to a lot of human interaction. The only thing I could count on Prestigious Pets for was to feed my cat and change out his water bowl daily.
3. Not only was it inconvenient having to email Prestigious Pets every day while I was out of the country just to get an update, but their updates consisted of one lined sentences like "so sweet" along with a picture of my cat. No details regarding the actual state of my cat.
4. I am not a fan that I cannot contact the pet sitter directly via text message and instead I have to email the company itself. It made the whole experience extremely impersonal and the convenience once again was not there. I was aware of this policy beforehand so at least it was not a surprise.

I am going to inform Prestigious Pets of my dissatisfaction with their services and hopefully no one else has to go through this while away from home.

My cousin needed a sitter and walker for his dogs while out of town for our family reunion so I helped him find Prestigous Pets. Absolutely the right choice. Callie was great with them - can't recommend them enough

Don't do it!!
They have a good pitch to get you to use their service, initial call and meet and greet. But it all goes down hill from there. Unreliable dog walking service, set times are 3 hour window, if they are running late or not there in the 3 hour window, they do not call you, reach out or notify in any way. Trying to get in touch with them, that's pointless, they don't answer the contact number that is listed on invoices. You have to send them an email and hope for the best. Each and every time it's hours later. This is a huge hassle and really not a helpful service, it's a stressful service. And even sometimes not showing up at all. They apologize and say they are shorthanded, or someone called in sick, etc.. They've got excuses for everything.
Hope you liked to get your credit card processed for walks not completed, they process with future walks included. Total hassle to try and clear this up. I do not recommend this service at all. Save your self some time and live stress free by not using them.

HORRIBLE OWNERSHIP/MGMT. DO NOT USE THEM. They do not deliver what they promised. They sent a total stranger to my home to take care of my pets. This was not discussed with me in advance. I checked our home cameras from the airport & saw a complete stranger in my kitchen. When I called the office, i was told "This is the sales number & I cannot do anything for you." Seriously?

The sitter did not follow my instructions and left a huge mess where the litter box sits. I have asked four times to speak to the owner of the company & I have yet to hear from him.

They will not speak to you on the phone - red flag 1. They only wants emails - red flag 2. You are not allowed to have your sitters cell phone number - red flag 3. They charge your CC the moment you book - red flag 4.

The service was terrible, ownership has flat out ignored me & I will never, ever use them again. DO NOT WASTE YOUR MONEY ON THESE IDIOTS. WORST PET SITTING COMPANY EVER.

I am a person that cannot relax and plan a trip for work or pleasure without worrying about my dog.
These guys put your mind at ease with their professional care and top service. Very trustworthy, caring, kind and professional. I would recommend thier services to any pet owner.

We were very nervous with this being our first time using a pet sitting service but we're so so happy to have found Prestigious Pets! Their love & care for animals shows and it really helped for us to feel comfortable leaving our furbaby in their care. My family and I were able to vacation at ease knowing our beloved pet was in good hands! I would definitely be using this service again next time I'm in the Dallas area.

I found Prestigious Pets as I was looking for a dog services for my dog. Prestigious Pets offers various services, but I was looking for dog walking as sometimes it gets hard to take breaks while working. I like that they offer multiple visits and how long each visit is. I also like that they offer pet sitting which my dog always wants attention and I found this extremely helpful. I found this website very easy to navigate and very simple to use.

I'm so happy to have found prestigious pets. My hours changed at work and i'm gone all day so this pet service is a life saver. My dogs always seems happy afterwards

I LOVE these guys.
All workers are phenomenal with my 2 dogs, very reliable and punctual. These guys went above and beyond in every aspect and allowed me to relax and enjoy my weekend away because I knew my dogs were being well taken care of. I will certainly be using Prestigious Pets services in the future and will be recommending them to all my friends. Thank you so much for all you do!

Great experience with Prestigious Pets dog walking service! Easy to communicate with and reliable! Perfect match for our fur friends!

The Prestigious Pets walking service wasn't right for my dogs. They sent a different pet walker every time and my dogs never had a chance to get to know any of them. Not the right service for nervous pets.