Services Offered
Verified by Business
Review Highlights
“May, Trish, & Tom were quite nice, however, the people working on my friend were really rude!” in 5 reviews
“I've been going to this place since it was called Bambi Nails & Spa.” in 2 reviews
“Update 03/08/16: Ownership changed again but it's still the only place I go for my nails.” in 3 reviews
Location & Hours
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Amenities and More
About the Business
Solar nails, gel nails, shellac, manicures, pedicures, waxing
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Recommended Reviews
Overall rating
49 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Cynthia S.Houston, TX1195Sep 11, 2018
A bit pricy but SO worth it. The quality of their work is consistent too. I go here every 3 weeks and have never been disappointed. So clean and friendly.
Helpful 0Thanks 0Love this 0Oh no 0 - Misti G.Houston, TX29532Sep 18, 2022
This salon is great! The staff is kind, skilled, and happy! Sara, such a sweet person, accidentally hurt my cuticle (which was long from me not taking care of them for so long), and she cradled my hand and said, "so sorry" in the sweetest voice. Then she doctored it up and patted my hand so sweetly. Her son took over halfway through so she could do a pedicure for another customer and he and I had a great conversation. Not only do both my hands and feet look lovely, but I left feeling like they actually cared about me and my business. Great experience!
Helpful 0Thanks 0Love this 0Oh no 1 - Dory T.Katy, TX0372Apr 30, 2022
I have been using this salon for about a year now. I get the lavender pedicure. It is very relaxing! Trina does an excellent job! Best foot massage I've ever gotten with a pedicure. They are usually very quiet, so they don't rush you through to get to the next customer. Definitely worth the time and money
Helpful 1Thanks 0Love this 1Oh no 0 - Paige A.Houston, TX271184138Jan 18, 2020
Came to Polished to have my nails fixed from another place. They were so kind and patient. They did not rush me to pick a color. My nails turned out beautiful. Mai was my nail technician and she did a wonderful job. Everyone in the business was also very kind. I will be back to this place!
Helpful 0Thanks 0Love this 0Oh no 0 - O S.Houston, TX23413Sep 9, 2017
This was my first time at this salon, as a recommendation from a friend. I got acrylic white tips done. I do not know the name of the technician, as she did not introduce herself to me. She's an older lady and said that she has over 20 years experience in the business. She was not very talkative, which is fine with me. I'd rather her focus on what she's doing than chatting away with her customers.
Overall I am OK with the result. But there are technical errors that could have been addressed. I had to point out a few times where the nail was not shaped properly. It had to be filed down, to get the right shape. The tech also grazed my skin over my cuticle repeatedly with the drill. At one point I had to ask her to please be careful as I could feel the drill hurting me. She drilled down the acrylic gel several times and still did not get the shape right. All my nails have a different shape on the surface. Some have a visible bump near the cuticle. Some are filed down more at the tip and have a large bump in the middle of the nail. On my right thumb she missed the side, did not trim the pink properly and had to reapply the white powder, which left a bump, even after filing it down.
She did listen to me and did not file down the sides of my nails too much, to leave the natural curve. She also gave me the shape I wanted. I'm happy she listened and did not leave the nails too thick. Overall, from further away, my nails look great. Just don't look too close.
Obviously I will not be coming back here. She did do a better job than the last salon I went to, but not enough to where I would come back to pay $40. I paid $40 for the nails, $5 for the removal of the previous acrylic gel, and gave her $10 tip. For $55 I will go somewhere where my nails are done to perfection, or close to it. Most of us are not made of money. My nails are very thin and brittle naturally and do not have the thickness I need. It is better for me to have them done. So if I'm going to pay that much, I'm going to go to someone who will do a better detailed job. Last time I had my nails done, they lasted a month. So I absolutely need to make sure that my money is worth spending.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Vivian N.
Sep 11, 2017
Dear O S.,
Thank you for taking the time to give us your feedback and photos. While we are glad you appreciated our overall service, we are sorry you were disappointed with the close-up.
Client satisfaction is our goal. We try to reassure if everything was good with your nails before you left our salon. You told me yes and gave a good tip to our technician. We wish you had told us what was wrong so we would be able to satisfy you and correct all before you left.
Please come in again and give us a chance to make it right at no cost. Thank you for your business and have a wonderful day. - 50189319Apr 8, 2019
Overall wonderful experience getting a pedi from Trina and brow wax from Natalie. Trina was very gentle and meticulous with my toes and I didn't have to stress out about my cuticles being torn out and bleeding like I have with other nail salon techs. Natalie was very friendly and did a great job on my brows. The salon itself was very clean and nicely decorated and I love how they open a sanitized pack of tools in front of you. Highly recommended!
Helpful 0Thanks 0Love this 0Oh no 0 - Nicole B.Houston, TX474114246Sep 21, 2018
I love coming to Polished Nail Spa it's very chic,quaint and very clean my nail tech Steven and pedicure lady Anne is the best if you're looking for top notch service and high quality products then look no further oh also the complimentary mimosas doesn't hurt either.
Helpful 2Thanks 0Love this 0Oh no 0 - Alexandra S.Houston, TX265391Jun 7, 2018
Super affordable prices! I just moved out to Cinco and I'm so happy I found this place. I get my waxing done there as well.
They also have a rewards program so be sure to sign up for that!Helpful 0Thanks 0Love this 0Oh no 0 - Samantha L.Houston, TX11182Nov 7, 2018
I would rate this 0 stars if I would!!
This is the most unprofessional place I have ever been to. This lady working in my feet was really rough with me. I felt a pinch I said ouch. I let her continue and finish at the end I looked down and my toe had a spot on it. I asked her what's this and she told me I had a mole!!! You think I would know if I had a mole on my own body LOL she was a joke. She then told the manager that it was already there and that it was a blister. IT WAS NOT there. I had taken a pic here of my toes when I went in and one after. I tried speaking to a manager she didn't even try to apologize. She said the lady did not do it. She said it's a blister. If th lady did it I would have an infection. Sooo if they accidentally hurt you then you would get an infection?? Wtf this lady is so stupid. I told her many times it was never there but again she stuck with her story then asked me what do you want me to do? I said I just want to let you know. She said that lady wasn't there anymore yet I saw her in the back. She looked at me with attitude like she was ready to fight and said "thank you" . THIS IS THE MOST UNPROFESSIONAL PLACE YOU COULD GO!! They are super RUDE!! STAY AWAY!! Don't be fooled. There are many more places great price and more professional and respectful then here. Go to Deluxe (: F this place and that one lady who always sits at the front on her ass and doesn't do shit and has a bad attitude. OH WAIT!!! She told me FUCK YOU!!! HOW PROFESSIONAL IS THAT????Helpful 2Thanks 0Love this 0Oh no 0 - Gabriela G.Katy, TX514137Mar 18, 2016
Polished Nails is over all very clean and extremely friendly. I had a pleasant and decent experience, with that being said; you are being overcharged. For American gel nails I was charged $40. She did not offer to cut/trim and or massage my cuticles like most places do, (without you having to ask might I add). Also two of nails are not placed properly, I was pressured to give a tip and I honestly regret it. I highly doubt i'll be returning to this location.
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Vivian N.
Jun 28, 2016
Dear Gabriela,
Thank you for your review.
We are very sorry to hear how disappointed you were with our services that time. Polished Nails & Spa is under new management since April 2016. Customer satisfaction is our goal. We are confident, given the opportunity, that we can change your impression for the better.
Thank you again and we hope to hear from you soon. - Audrey M.Katy, TX7572101Dec 16, 2015
The lady doing my nails was fairly pleasant and friendly. Water was offered, but what had me disappointed was the end results of my acrylics. She didn't offer to cut and trim my cuticles and she placed the powder further away than normal from my cuticles. Which means in a few days or so, it will need a fill! And by day 4, my nails needed a fill! I also requested a lighter color and she insisted that the color she had chosen was the perfect match to the picture I brought in for reference. She chose a light pink and I wanted a nude/clear powder. She kept insisting that her color of choice was better...last I checked the customer is usually the one paying for service? I won't be going back here.
Helpful 1Thanks 0Love this 0Oh no 0
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