Review Highlights
“You do have the option of paying $20 that allows you to sit in the massage chairs (I know weird right?!), unlimited tanning...” in 2 reviews
“There is always someone cleaning and the front desk staff are very welcoming.” in 3 reviews
“I never cared that they don't have a pool or a track.” in 3 reviews
Location & Hours
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Amenities and More
About the Business
We are Planet Fitness. Home of Big Fitness Energy™. At Planet Fitness, we believe no one should suffer from Low E. You know...that down-and-ugh feeling of too little pep and not enough steps. Big Fitness Energy™ gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.
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Overall rating
49 reviews
5 stars
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1 star
- Asghar A.Irvine, CA462Feb 22, 2020
Gym was clean so far so good but some workers angry and bad mood not helped us and bad talking so this is important be nice with the members . Thanks
Her name is sara or sarah I'm not sure.
So , I hope her be nice next time .Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Feb 26, 2020
Thank you for your feedback, Asghar. We always strive to provide five-star customer service. If this has not been your experience, please reach out to the management at this location. Thanks for being a member of our Planet and have a nice day.
- Caroline S.Ypsilanti, MI38195Mar 9, 2019
For the love of God please put a bell or something in the black card sign in area! Staff are always at the far end of the counter talking with each other or messing with phones. There have even been times a person has been sitting at the computer directly beside the clipboards and not acknowledged me. They are in a poor location. If staff will not pay attention to this area where people are WAITING to be acknowledged, something needs to be done so we can get their attention politely.
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Customer Service
Mar 9, 2019
Oh no. This is not what we like to hear because we always strive to provide excellent customer service. Please do not hesitate to bring this issue to the manager's attention, Caroline. Hope this helps.
- Thea F.Ann Arbor Charter Township, MI04Jun 1, 2021
Even before the pandemic I found Planet Fitness to be dirty. Machines were often out of order for several weeks at a time. The bathrooms were dirty as were the locker rooms. They had plenty of employees at the check in desk. They would gather there, sometimes as many as 5 of them standing around while the bathrooms were out of toilet paper and the floors had clumps of dust. I only used the shower once, the drain was clogged with hair. You get what you pay for so at $10 a month I suppose some folks figured it was a good deal.
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Customer Service
Jun 1, 2021
Hey Thea. Our staff strives to make sure all members and guests feel safe in a clean and friendly atmosphere. If you have experienced anything to the contrary. Please Give us a call! Thank you so much for being a part of our PF family!
- Rachel B.Los Angeles, CA23421Apr 2, 2018
I had a year Black membership with them and I was only told it was only a year. So, I was expecting a call or email to ask if I wanted to continue. NOPE! I was slapped with their annual fee ("non-refundable") I was told I had to cancel by a certain date so I wouldn't get hit with the fee. If I had known, I would've canceled then, but I didn't know! I just canceled it today, and at the gym they told me to call customer service about the issue. I did and they told me to contact the gym! I've tried to call several times just to have it end up at a voicemail. All this, and I'm out $40. Absolutely ridiculous!
And this location is the "dingiest" location I've seen....
Don't get caught in this web people! Go somewhere else!Helpful 0Thanks 0Love this 0Oh no 0 - 10922358Aug 9, 2017
In my quest to find a gym closer to work and not get stuck in traffic, my next stop was here at Ypsi. Hey this is close to school so maybe I can get one in after class. Outside its tucked away in the corner but the troves of cars will tell you exactly where to go. All PF's are sweet up in similar fashion so I won't go into layout, but the bathroom could use some love and some of the machines were down. Not to say I won't visit again, but it's not my first option.
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Ashley S.
Aug 10, 2017
Hi, Michael. Thanks for taking the time to write a review. We strive to provide our members and guests with a squeaky clean environment while on our Planet. If you ever notice something different, please bring it to the management teams attention. We're always looking for ways to improve your time while on our Planet. Thank you, and we hope to see you again soon!
- Jake A.Wheat Ridge, CO1547Feb 9, 2019
Since they have updated this place, it's pretty awesome! Lots of equipment and options. Places for stretching and more. Pretty busy and live atmosphere in the afternoon, can be quite motivating! Sometimes you might have to wait for a machine. If you're a normal person you can do a different exercise until it's available.
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Customer Service
Feb 9, 2019
Thanks for being part of our Planet, Jake! We'll continue to be on the lookout for new ways to make your next stay even better.
- 7215122Jun 6, 2016
The gym itself is nice, very spacious and rarely runs out of equipment. The prices are great for a general membership, however this location has horrible parking and with no windows in the gym it's a bit depressing. The staff are always friendly and never pushy as far as up-selling like most gyms. Would love to have a fitness class or two incorporated into the gym model.
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Planet F.
Jul 8, 2016
Hey, Jessica. We're bummed to hear that you decided to leave our Planet. Did you ask the team about PE@PF? It's like gym class minus the annoying whistle.
- James S.Ann Arbor, MI0153Apr 14, 2018
Needs a good scrub and some paint. Floors, bathrooms, ceiling are pretty dirty. Every time I go there, I find one of the toilets in the men's locker room is plugged or broken. Showers dirty. Come on get this place shined up.
At least the people are nice and the equipment works.
I go to PF in many different cities. This one is in last place.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Apr 16, 2018
That's not what we like to hear, James. Our clubs always want to provide a sparkling clean environment. If you notice anything that doesn't shine like it could, please drop by the desk and let your team know.
- Joseph S.Ypsilanti, MI2587Jul 16, 2018
Great upkeep, this was my daily gym before I moved out of the area. Only complaint was that the drinking fountain/ water bottle filler was down for almost 6 weeks without any visible work being done. Otherwise very clean, never too cluttered with patrons, and friendly staff!
Helpful 0Thanks 0Love this 0Oh no 0 - Amber P.Ann Arbor, MI799278277Nov 11, 2018
It's a real inconvenience. I've been going there for almost a year now and they are still under construction. You cannot stretch, utilize the quick workout station, or other advanced equipment. Staff is friendly and always polite but as it's currently under construction it takes a toll on your fitness needs
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Customer S.
Nov 12, 2018
Thanks for your patience, Amber. Once the renovations are done, you'll be able to have a positive and comfortable experience in our Planet. Thanks for being a part of our Planet. Have a great day!
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