Review Highlights
“They did an absolutely beautiful job and were informative, genuine, and honest throughout the whole process.” in 2 reviews
“Like a magician, Mark and his team of experts went immediately to work, and delivered to me a sheer masterpiece of excellence.” in 2 reviews
“He made a 70 year old photo that was torn, faded and stained look brand new.” in 8 reviews
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About the Business
Business owner information
Mark C.
Hi, Thanks for visiting the site. We have been restoring damaged photographs & converting old movie films & video tapes for over 30 years. We also work with slides, negatives & documents. We offer very reasonable prices, quick turnarounds & Federal Express labels for shipping to and from your home to our offices. There is no charge for us to review your photographs or old movie films. You are only responsible for the shipping and handling fees to us and return shipment to you. Call us with any questions you have, we answer our phones from 9am-9pm 7 days a week. Thanks, Mark Owner
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Overall rating
43 reviews
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1 star
- Lisa O.Denver, CO05Dec 10, 2015
I never got as far as actually using the service offered by Chamberlain Restoration. I contacted them via email and someone called me. I explained that I had an old photo that was wallet size and that I wanted to get it cleaned up and enlarged. The guy I spoke with told me that usually runs around $100 but he wouldn't know until I sent him the photo. I agreed and sent my photo.
I received another call around 8:30pm one evening from the same guy. He told me he received my photo and the paper I filled out at his request, which included a description of what I wanted done. He explained that now it would cost me $199 for one photo. I asked for an email with his quote and an explanation of what he would do. He tried to weasel out of it stating it was a clear price. I told him I was shopping around. He then started asking me questions which were clearly answered in the paperwork I filled out. When I pointed this out he got defensive and upset. He then started telling me I was being rude and condescending. I stopped listening when he said he would return the photo and hung up.
He was unprofessional and only had issues with me once I asked for something in writing. Once I came on Yelp and saw the horrible reviews he had, it was clear that I should not have contacted him in the first place. Lesson learned, look the company up before you contact them. I sincerely hope to help others avoid dealings with this company.Helpful 3Thanks 0Love this 0Oh no 0 - C R.Palm Springs, FL0212Dec 12, 2020
Fantastic work and great service! This company did a superb job with my photograph, which was badly damaged and of course the only one!
They worked quickly to get the new ones to me in time to frame for the Holidays, and I am so grateful Absolutely Outstanding, I so appreciate
it. It will really be a very Merry Christmas They did a magnificent job!Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Mark C.
Dec 23, 2020
Cory,
Thank you for the kind review. It really is exciting to us when we are able to be a part of making someone's holidays special! Please keep us in mind if we can assist you with any other projects!
Wishing you and your family a safe and happy holiday season.
Sincerely,
Mark - Studio Owner - Ms C.Joliet, IL07Mar 24, 2023
I just picked up a portrait that I had worked on. It was an extremely complicated endeavor that involved removing one person, centrally located in a family portrait. I am blown away at how beautiful the portrait turned out. It is so much better than I ever expected. It was expensive and labor intensive, but worth every single penny!
Helpful 0Thanks 0Love this 0Oh no 0 - Anne Marie E.Pinole, CA0346Aug 19, 2021
Extremely communicative about the whole process. Very happy with the restoration of my one and only photo of my entire family. Mark even provided me with an extra copy that I could give to my brother. A bit on the pricey side, but you get what you pay for.
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Mark C.
Aug 19, 2021
Hi Anne Marie,
We are very pleased to hear you are very happy with the restoration work we did on your photograph. Please let us know if there are any other projects we can assist you with.
Sincerely,
Mark - Studio Owner - Maddie M.Whitefish, MT05294Oct 17, 2020
My grandparents had this old & deteriorating photo of my great great grandparents they wanted to have restored. I found Photograph Restoration online and gave them a call to get a quote. They worked with me on a price and I quickly mailed out the photo to be restored. They did an absolutely beautiful job and were informative, genuine, and honest throughout the whole process. It took awhile to have the new & old photo finished due to Covid 19, but it was worth it. Thank you to Mark & all the staff for restoring this incredibly sentimental photo for my grandparents & I.
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Mark C.
Oct 19, 2020
Maddie,
We are so happy to hear you had a great experience and loved our work! As a small company we try very hard to keep our clients involved and in the loop through-out the process. We appreciate your lovely review and hope to work together again soon.
Sincerely,
Mark
Studio Owner - Irene G.Hialeah, FL118May 8, 2021
Photograph Restoration Team,
Thank you for a such a beautiful restoration of our pictures! We never imagined that these memories that we treasured would be restored to such perfection and high quality. It was a pleasure doing business with you. We look forward to continue doing work with you in the future and will make sure to recommend your company to our family and friends.
Sincerely,
Irene GutiérrezHelpful 2Thanks 0Love this 0Oh no 0Business owner information
Mark C.
May 10, 2021
Hi Irene,
We are so pleased to hear how much you are enjoying your newly restored photos. It was a pleasurer to work with you and look forward to receiving your next project.
Sincerely,
Mark - Studio Owner - Douglas N.Roy, UT22102Jun 13, 2020
After seeing several photos online of Photograph Restoration Inc work I decided to give it a try. I had several photos the my dad had taken in the early 80s. They were faded and water damaged. What a transformation Mark and his team were able to repair the water damage, repair the colors and sent me a beautiful new print along with the originals. His team was also able to restore a fuzzy computer photo of my father on his motorcycle. Seeing that photo made to look like it was taken yesterday made me cry with joy. While the service was expensive it was well worth it for the quality of service. My only complaint was Mark didn't contact me to let me know about a COVID-19 related delay. But otherwise great job. Thank you Mark and your team at Photograph Restoration Inc!
Helpful 0Thanks 0Love this 0Oh no 0 - Betty M.Alexandria, VA021Jan 25, 2020
I'm thrilled with the restoration of this family photograph. Photograph Restoration did an amazing job! They kept me informed every step of the way and if I had a question they answered me promptly. I will be forever grateful. I can't wait to get this framed and hung. I highly recommend their services!!!
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Mark C.
Jan 29, 2020
Hi Betty,
We are very happy to hear you are pleased with our work! Helping people preserve priceless family memories is what we love to do. Thank you for your post and enjoy your newly restored photograph!!
Mark - Alvin M.Inglewood, CA33254May 10, 2017
I sent Photograph Restoration the only remaining copies of my Marine boot camp graduation picture in my dress blues. The picture was badly damaged. Parts of the picture was missing and the obvious discoloration. This was my first experience using anyone to restore a photo and I must say, Photograph Restoration didn't disappoint. The restored photo was PERFECT in every detail. It was a bit costly, but very much worth it, if the picture is of any value to you.
I have family heirloom photos that I need restored and I will definitely be a return customer. I highly recommend Photograph Restoration.Helpful 3Thanks 0Love this 0Oh no 0Business owner information
Mark C.
May 11, 2017
We are so glad you are thrilled with your newly restored photograph and we certainly thank you for your service! Photographs bring back precious memories & it is wonderful to share with others. We look forward to working with you again on your next important project.
- Ben L.El Paso, TX02Mar 9, 2021
What a magnificent experience...Mark and his entire staff of technicians performed what I thought was the "Impossible". I submitted a 65 year old, dilapidated,deteriorated, mold infested photo of my parents wedding. Like a magician, Mark and his team of experts went immediately to work, and delivered to me a sheer masterpiece of excellence. I cried upon receiving and unveiling this beautiful restoration project. A ten star rating would be most appropriate for your work.
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Mark C.
Mar 10, 2021
Hi Ben,
It was a pleasure working with you on this project. We are very happy to hear we exceed your expectations and appreciate you taking the time to let us know. We would love to work with you again on your next project!
Sincerely,
Mark - Studio Owner - Scott G.Merrick, NY433Jan 16, 2020
I just received my photos back and I must say they look great. He made a 70 year old photo that was torn, faded and stained look brand new. The experience I had dealing with this company was nothing but positive from the beginning to end. I'm not going to say it wasn't expensive, but I always felt that you get what you pay for. Money well spent!
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Mark C.
Jan 17, 2020
Wonderful news! We are all so glad we were able to help you preserve this photo. Enjoy sharing it for years to come!