Peruzzi Toyota

I can't believe the kind of treatment I'm receiving from Toyota and the their dealerships!!! Even Chevy gave me better treatment then Toyota.....

When I made a claim to Perruzi Toyota and yelped them about the problem, because they RE-Niged on their promise, the GENERAL Manager threatened me!!! I can prove this. Peruzzi Toyota promised to re-imburse me for the cost of repairing the paint on the drivers door. They never did, but they did promise to threaten me.

I changed dealerships for maintenance, with no better service......I started using Thompson Toyota and I was immediately challenged by the Service Manager saying to me "HOW DO I KNOW YOU DIDN'T DO THIS"??? I had my truck serviced at this dealership, which included Tire rotation and re balancing "2" weeks before this came to the surface?

When I took my truck to Costco, they could not get the wheel locks off. They broke the locking lug nut off when trying to loosen the lug nuts.

I'm "80" years old, I'm a DAV and I walk with a cane, and the service manager is accusing me of tightening the lugs toooooooo tight!!! Give me a BREAK.

I guess this is the way you treat people when you can't fix their vehicle???

I made "3" calls to Toyota Corp. today, and got nowhere fast......All I got from them was a LIP service and a lot of it.

I was told by Toyota Corp. that dealerships are franchised and there was nothing they can do about the dealerships behavior.

I have been fighting a TPMS sensor lite problem for over a month!!! Still BROKE!!!

I do believe I can do better with a shady tree mechanic than with dealerships that threaten customers. At least they tell you the truth and don't threaten the customer.

As I said I can no longer fight this problem!!! I have already made "5" round trips to the dealership for this problem. They even took the car for a whole day with no loaner. It was still broke when I got it back.....

So I'm resigned to accepting this problem until I sell the truck........This truck is a piece of JUNK!!!

How much do you have to spend on a Toyota to get a spare tire with a TPMS sensor in it??? I guess $60,000.00 is not enough, how much is?. I"m now having TPMS sensor installed in the spare.

Toyota should of had the professional courtesy to tell customers there was no TPMS sensor in the spare.

Does anyone know the answer? I know the dealerships and Toyota Corp. don't?

Anther Disgruntled Customer. Good Luck with the job your doing!!!



P.S. This is the why great institutions fail..........Turning their backs on their customers.....We only get it once!!!

If you talk to Frank Misket of Peruzzi Toytoa, be very careful what you say!!! Last time I spoke with him about a PROBLEM HE THREATENED ME. That's how they treat people who voice a problem.

Brianna, please read this addendum I just added to my YELP of Peruzzi Toyota. Yes, don't take you car to Peruzzi or Thompson Toyota for service........5 tries and they still haven't fixed my truck!!! All I'm doing is throwing MORE good money away, so I have given up hope on it being fixed. Right now I'm going to sell the vehicle. I can't believe that Thompson doesn't have "1" mechanic who can fix my truck....
The General Manager, Frank Misket at Peruzzi is nothing more than a cheap egoistical lair. All he did was lie and threaten me. Never fixed anything. Be advised if you buy a Toyota from Peruzzi Toyota your in for a real hoot if there is anything wrong with it!!! Even the service manager at Peruzzi is as ignorant as they come!!! I was talking to him about a problem I had. He unceremoniously began a conversation with someone else while I was talking to him........I think Toyota Corp. doesn't have a clue as to what is going on at their dealerships. When I talked to Corporate they told me that the dealerships are Franchised and there was nothing they could do to help me with my problem. Basically I was on my own trying to get my truck fixed. When you turn your back on your customers they will turn their backs on you (Toyota). Good luck if you buy a Toyota and it has a problem from either of these dealerships. I was told by one of the service writers at Thompson that my problem was I didn't have enough air in my tires since I bought new tires. He said because it was a bigger tire it needs more air!!! He actually said this to me......
Brianna, I don't think you have a clue as to what is going on at your dealership!!! Please tell me how much I have to spend to get good service??? I guess $60,000.00 wasn't enough???
When I bought my 2020 Toyota Tundra 1794 edition from Peruzzi I was not given any kind of indoctrination what so ever. I guess it was because I bought a bottom of the line truck?

Brianna, Why would I want to talk to your service manager??? The last time I talked with him he started talking to someone else while I was talking to him. Maybe you should talk to him about his phone professionalism??? He is not a people person. He should be sweeping

This is my 2nd YELP of Peruzzi Toyota......They like to play word games. I did what I was asked to do. Getting estimates to repair the damage to my paint. The General Manager now refuses to reimburse me the cost that I paid to have my paint repaired.....$850.00. The detailers name is SAM.. HE referred to the detailer as MOE??? I asked him who is MOE??? Is he one of the Pep Boys or one of the "3" Stooges? He never responded. The G.M. initially blamed me for the Drivers door paint problem!!!
I now have no other choice, but to take the legal remedial action necessary to see if I can get satisfaction. Fortunately I have witnesses who will backup what he said at the meeting we had at the dealership on 6/27/2020 at 11:30AM....As you can see from Yelp's and reviews this dealership is getting, Let the buyer beware!!!
If you want to buy a Toyota...Go to the Toyota Dealership in Doylestown . The owner is a person who puts the customer "1st". I've known him since 1986. The only reason I didn't buy my car from him, is because Peruzzi had exactly what I wanted on their lot.
The following is the E-mail correspondence between the G.M. of Peruzzi Toyota and my self....
Hi Lou,
Thanks for the estimate but there is no way I can take an estimate from "Moe" as an expert or qualified business. The more I think about this situation the more I know this has to be corrected here by a qualified Toyota technician. I don't want you to lose any warranty rights by having a non Toyota company work on your car. We will arrange a day that we can pick up the truck from you, leave a loaner car for your use and have the scratches and swirl marks removed from your truck to your complete satisfaction. Let me know when a convenient day would be for us to pick up your truck. According to him if I have "ANYONE" but a qualified TOYOTA technician does anything to my vehicle, I void my warranty!!! I find that hard to believe???
This is the E-mail I sent to the General manager.....Thanks for making me run all over Lansdale getting estimates and complying with you demands.
I must say how does it feel to RENEGE on a verbal agreement in front of WITNESSES on Saturday June 27th at 11:30am. At the meeting you told me to get an estimate from a Detailer....Your exact words were: "I hope it doesn't cost more than $500.00?" I told you I had no idea how much it was going to cost?
I'm 78 and a D.A.V. and I walk with the aid of a cane/Walker....Thanks for making a fool out of me. I saved up for many years to buy this vehicle......
Since you have chosen to do this, I will continue to seek the legal remedial action necessary to recover the cost of the repair to my vehicle. I don't think this will be in your best interest or that of Peruzzi Toyota.
What makes you think I would surrender my vehicle to your organization after what they did to my vehicle the first time they detailed it!!!
Who is "MOE"??? Are you referencing the Pep Boys, or the 3 Stooges???
OH, I almost forgot to tell you. I have Photos of my vehicle before I bought it, also my vehicle had P.D.R. work done to it???
Is it legal to sell a NEW car that had P.D.R. work done to it?
If you also remember that you said "if I write any more reviews, you could write a negative review of me".....I take threats very seriously!!!
This is part of their threat and intimidation process!!
How can I TRUST someone who has already lied to me and changed his direction???
You must of lost your moral compass!!!.
I will forward your latest response to Toyota Corp. Since you changed your position AGAIN!!!! I will move forward with my plans....What Is the full name of the owner of Peruzzi Toyota??? For legal reasons I want to make sure I have it right? I look forward to meeting him soon. I already have a local newspaper interested in my problem....I intend on pursuing other forms of media with my problem.
Below are Photos of my detailer after he repaired the drivers door....The door alone took him "5" hours to repair....I've posted the before and after photo's...This problem has consumed many hours of my vacation. I'm not the Lone Ranger as far as negative reviews....Go on the Peruzzi.com website and read some of the MANY negative reviews.
LOU M.

This was the worst car buying experience I ever had!!! I've been buying cars for "60" years!!!! Take your hard earned money and go somewhere else!!!
This dealership takes no pride in preparing a vehicle for delivery. I unknowingly bought a 2020 Toyota Tundra "1794" top of the line Pickup truck, which was in excess of $57,000.00. I'm a DAV and I saved up for years to buy this vehicle. They turned my vehicle over to an amateur detailer who, proceeded to ruin the paint by burning thru the clear coat with a wheel (Buffer) and creating numerous swirl marks. The Detail manager was asleep at the wheel. About All I did was buy Grief and all I'm getting is lip service.....The whole vehicle may have to be repainted. If this is indicative of their work, I would not want to see how the rest of the organization preforms??? Let the buyer beware, as the saying goes.....When an organization loses pride in their work, then this is the first step towards their ultimate decline and closing.... This is the second time I had BAD experience with this dealership. A member of my family's car....They took my hard earned money and couldn't repair the problem. They gave my daughter back her car just like it was before they worked on!! The under handedness of the people at this dealership is what upset me the most!!! They never had the professional curiosity to be upfront with me about what they did to the vehicle I just purchased!!! I had to find out about the problem by surprise....(see attached photos) there are other areas besides the 2 photos I posted.... I've talked to Toyota Cooperate.....I was told every dealership is franchised, so basically I'm on my own....All they did was give me a bunch of lip service and apologize about "50" times. I've had my vehicle looked at by PROFESSIONAL detailers.....Their assessment is the whole car may have to be repainted........At a cost of approximately $7,000,00. No matter good the outcome, I'm going to take a sizable hit when I trade the vehicle in. I'm supposed to meet this Friday with people at the dealership to decide how this going to be resolved. I told my sales rep, if the general manager isn't there, neither will I, unless Mr. Peruzzi is. NEVER AGAIN!!!

I just wanted to give Nick Hartingh a plug. I was talking to him about my problem and...as I was talking to him he started talking to someone near him, without even saying excuse or hold on, he started talking to them as I was talking to him.....What a @#$hole. All he said was " bring it in and we'll talk a look at it and hung up!!! He has the phone professionalism of a cockroach!!!